hello,
some update would be nice because my account does not look right since the may 24 - if you look for months before and than may 24 and after the numbers ( including revenue and traffic ) do not make any sense at all and the past 2 days i have close to no traffic ...
i am not quite sure anymore what to think of any of these services anymore ...
Dear Wolfgang,
there were no issues to speak of with regards to may 24 - may 26th. I just checked your account and it looks like your top performer simply didn't perform as strong as usual friday - sunday but was back in full swing on monday.
With regards to May 27th and May 28th,
we unfortunately had a very severe DDOS attack late monday early tuesday that partially made it past our DDOS mitigation. Tech is investigating how this could happen.
We still saw partially long load times for certain regions throughout tuesday, May 28th as the attack was ongoing which explains why your stats for May 28th look bad.
As soon as we have all the numbers in, we will add a generous compensation to all accounts to make sure you didn't loose any money as a result of this DDOS.
It is very important to note though, that things have been back to normal since this morning and all landingpages are up and running as usual.
Cheers
ParkingCrew Support
---------- Post added at 05:37 PM ---------- Previous post was at 05:26 PM ----------
Dear Wolfgang,
there were no issues to speak of with regards to may 24 - may 26th. I just checked your account and it looks like your top performer simply didn't perform as strong as usual friday - sunday but was back in full swing on monday.
With regards to May 27th and May 28th,
we unfortunately had a very severe DDOS attack late monday early tuesday that partially made it past our DDOS mitigation. Tech is investigating how this could happen.
We still saw partially long load times for certain regions throughout tuesday, May 28th as the attack was ongoing which explains why your stats for May 28th look bad.
As soon as we have all the numbers in, we will add a generous compensation to all accounts to make sure you didn't loose any money as a result of this DDOS.
It is very important to note though, that things have been back to normal since this morning and all landingpages are up and running as usual.
Cheers
ParkingCrew Support
---------- Post added at 05:40 PM ---------- Previous post was at 05:37 PM ----------
Important things first: ParkingCrew runs smoothly again and all of your landing pages are up and running.
Hi Guys,
this is Nico posting. I am CEO of Team Internet, the holding company behind ParkingCrew and I wanted to personally post an update and shed some light about the past 24 hours.
On tuesday morning, I was about to board a plane for my honeymoon when we got hit with the most severe DDOS attack we had ever seen. We see a DDOS attack almost every week but this one was different. It took us completely offline for a bit more than 1 hour and when our DDOS mitigation was finally filtering most of the attack, it also accidentally filtered a lot of legitimate visitors. Since the DDOS attack lasted for more than 24 hours and the mitigation solution continued to not only filter the attack but also partially filter legitimate visitors, stats for tuesday, May 28 look off. Some accounts were affected more than others but most accounts will look off to some degree.
Those of you who have been through previous DDOS attacks with us before, know that we always apply a generous compensation to all accounts to more than make up for any and all downtimes. Our team is currently calculating the compensation for monday, May 27th and you will see it added to your accounts soon. As soon as we have the numbers for May 28th, our team will start working on the compensation for that day.
Next I would like to address the issue of less communication and updates from us during the past 24 hours than you are used to: As you all know, we keep our overheads to a minimum and work with a very small team so that we can keep your revenue shares to the maximum. Yesterday was a bottleneck in terms of support: ParkingCrew's managing director was on a plane to Las Vegas for the traffic conference (a conference our CTO cancelled in order to bring ParkingCrew back up again) and our support agent was busy answering customer questions.
Last but not least, I want to emphasize how proud I am of my entire team at ParkingCrew. Most of my tech hasn't slept for 24 hours to bring things back to normal and everyone was as dedicated as they could be.
I don't want to bore you with any more details. I simply want you to know that not only my entire team but also I personally care about every single one of our customers. We are very glad that you chose us as your parking company and thank you for your continued support.
Cheers
Nico