NameSilo

How good is NameSilo?

Located in Domain Registrar Reviews, started by nixgurus, Jun 19, 2011

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  1. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Whatever @namesilo decide about how to treat expiring domains at auction - let owner renew after a bid or not - owner should receive a notification when the domain leaves their account.

    In the absence of bid notification emails, owner has no idea domain is going or gone.
     
    Last edited: Oct 8, 2020
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  2. karmaco

    karmaco Top Contributor VIP

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    Doesn’t the owner know the name is going or gone when they don’t renew? I don’t think they should email the owner about bids. If they want to know they can look up their names at auction.
     
  3. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Not exactly.

    Namesilo's timeframe for renewals, auctions, and restorations is at https://www.namesilo.com/Support/Expiration-Process

    If a domain gets a bid and you don't renew it by the end of the auction, on day 31 after expiry, then it goes right into the buyer's account and you can't get it back. Namesilo used to send an alert telling you if a domain had received a bid so you would know you had to renew it before the end of the auction if you wanted to keep it.

    If a domain does not get bids at auction, you can renew it normally up to day 33 after expiry, and for $75 you can "restore " it from day 34 to day 64 :

    So if a domain has been auctioned off and nobody told you, you could assume it was in your account still and make plans for it and get a rude shock when you logged in and it wasn't there. Anytime a domain goes out of your account you really should get an email.

    I only found out about these unnotified auction exits by seeing the list of deleted domains in my Sedo account - new owners were adding the Namesilo domains to Sedo.
     
    Last edited: Oct 20, 2020
  4. namesilo

    namesilo Top Member NameSilo Staff VIP Gold Account ★★★★★★★★★★

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    These emails should still be going out a day prior to the auction ending, if your domain has an active bid on it. We send out multiple reminders to let the registrant know prior to their domain expiring, as soon as it expires and if there is a bid on the domain a day prior to auction ending.

    However, one behaviour we have noticed in our marketplace is that some users wait until the last day to place their bids so it's possible that a domain does not have a bid on it when we check whether to send out the email. Can you please PM us (or send us an email at [email protected]) with the details of your expired domain in which you didn't receive an alert so our team can investigate further?
     
  5. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Did you change your procedures? Because I recall getting notifications just hours before end of auction, but that might be due to time zone difference.

    Can I suggest you review your support logs to see if this issue has been raised, and do some quality control on your support responses. I'd also suggest you start soliciting user feedback on support responses - there has been such a marked change in quality that I have been considering starting a thread for people to comment on the current quality of support at Namesilo.
     
  6. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    By implication you are not, yet, sending a notification to say a domain has left the account. That would really help. Yes in the domain history part of the Namesilo site you can dig that out, but you have to go looking for it.

    Someone may have a domain listed for sale on multiple platforms and, not realising they no longer have the domain, not remove the listings. If they got an offer or BIN in the restoration window, they could pay the $75 to restore the domain - so they don't necessarily delete all listings on expiry.
     
  7. lambo.com

    lambo.com LoveDomains.com VIP Gold Account

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    I love @namesilo like someone loves their cat...

    But..

    I am highly offended that you perpetually remind me of being an evolved ape by clicking all your captchas and implore you to tone it dafuk down. I do not have the patience for this bullshit.

    Many thanks.

    For example, if 2fa enabled, comment it out.
     
    Last edited: Nov 17, 2020
  8. Kristaps @ NameSilo

    Kristaps @ NameSilo Established Member NameSilo Staff

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    This is to protect us against bot traffic which we have seen an influx of. Please PM me your IP and ill get you white listed so you dont get the captcha again
     
  9. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    It's really stupid to introduce captcha to every auction to just prevent bot traffic.
    Especially if this captcha will ask you to verify again and again without ending.
     
    Last edited: Dec 3, 2020
  10. Kristaps @ NameSilo

    Kristaps @ NameSilo Established Member NameSilo Staff

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    It should not ask you over and over again unless the same IP is being used, by someone else perhaps, to make automated calls. Please PM me your IP and ill check if that is the case. If not, I can whitelist it so you do not have to face the captcha
     
  11. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    I have a small suggestion,

    Is it possible to integrate dns setting, renewal setting, locking setting, and etc. to different PROFILE settings?
    Similar to the profile setting of Epik and Dynadot.
     
    Last edited: Dec 26, 2020
  12. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    And the default domain setting does not apply to incoming pushed domains.
    It is not good.
    I have put forward this to support at NS years ago.
     
  13. Kristaps @ NameSilo

    Kristaps @ NameSilo Established Member NameSilo Staff

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    Can you please PM me with the idea and we can go back and forth there to flush out the concept
     
  14. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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  15. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    Last edited: Dec 30, 2020
  16. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    It will be great if NameSilo revert to the old UI.
    Could not accustomed to this New UI.

    And it seems a lot of customers do not like it too.

    @Kristaps @ NameSilo
     
    Last edited: Jan 6, 2021
  17. namesilo

    namesilo Top Member NameSilo Staff VIP Gold Account ★★★★★★★★★★

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    Can you clarify on which specific pages you're experiencing issues? The main account pages (once logged in) are still under the old UI, it's predominantly the homepage and product pages which have been updated to the new UI. Would help to understand which pages you're having trouble on.
     
  18. tonyk2000

    tonyk2000 Top Contributor VIP ★★★★★★★★★★

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    I'd prefer any and all new pages to be reverted back. Transfer-in page is new, I actively do not like it. The original one was easy and convinient, the new one is not. Etc...
     
  19. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    @namesilo

    Thank you for your kind feedback.
    Yes.
    All back, please.

    And please check my several suggestions before this post.
    Thank you very much!


     
    Last edited: Jan 8, 2021
  20. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    Please.

    No more hCaptcha verification for logged in members any more.

    Really annoying.

    @namesilo
     
  21. namesilo

    namesilo Top Member NameSilo Staff VIP Gold Account ★★★★★★★★★★

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    Thank you for your feedback. Reverting back isn't really an option because the old pages weren't mobile friendly and the majority user feedback we have received favours the newer pages. If there are specific features or functionalities not working as well as before though, please let us know and we'll do our best to keep improving them.

    With regards to the Captcha, it should only trigger when the IP behaviour may be caught up in some bot activity. If you're repeatedly seeing it, please email us at [email protected] with your IP and we'll whitelist you.
     
  22. boker

    boker Top Contributor VIP

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    @namesilo, what about the 60 days transfer lock, when a domain was transferred to namesilo, so that our domains will be eligible for afternic premium network and sedo MLS right away and we don't have to wait 60 days? If epik and a few others can do it, why not namesilo? I think you will gain many more customers with this feature.
     
  23. simmplex

    simmplex VIP Member PRO VIP ★★★★★★★★★★

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    @namesilo

    Please check this,


     

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