How good is NameSilo?

[nixgurus]

Hello Guys,

I want to know about namesilo. How good they are? Any disadvantage having domains with them?

Currently I am using Godaddy, Name.com and namecheap

 

[Kristaps @ NameSilo]

Hey,

Can you please PM me the domain on the parking issue? (redirecting to sedo)

We should be alerting registrants when the domain is bid on - again - can you please PM me the details

 

[tonyk2000]

We should be alerting registrants when the domain is bid on - again - can you please PM me the details

For quite some time, you did not. If you are going to restore this feature - I'll be sorry to see this As I may now again be in fact prompted to renew the namesilo regged domain which I actually did not want to renew... it is human nature

 

[Kristaps @ NameSilo]

Yes true, but we do want to make sure the registrant is able to make a decision on their domain as long as it is in their control based on our TOS. From the other side, we also know of the issue around some users using our expired auction process to try to learn the value of their domains and renew the domain last minute - we will be adding logic to try to prevent last minute renewals after the 30 day grace period has been granted.

 

[tonyk2000]

Yes true, but we do want to make sure the registrant is able to make a decision on their domain as long as it is in their control based on our TOS. From the other side, we also know of the issue around some users using our expired auction process to try to learn the value of their domains and renew the domain last minute - we will be adding logic to try to prevent last minute renewals after the 30 day grace period has been granted.

Yeah, a good development. If the domain received a bid - it should not be renewable Even though in most cases I still did not renew domains with bids (I renew domains before expiry normally... and for domains I do not want I simply remove autorenewal), I opted to renew domains later maybe 2 or 3 times... exactly because namesilo informed me that a bid was placed. What namesilo could actually do is to compensate the owner if their domain is sold as expired one. This would be fair

 

[kite26]

Nothing bad with namesilo. All things work like a charm (at least the things I use). One of my favorite registrars.

 

[King]

I never used them because of their outdated design, seems like they did some improvements but it still does not attract me.

 

[Kristaps @ NameSilo]

Thank you @kite26

@DigitalRoar Can you please let me know what we are missing that you'd like added, modified, fixed to help us gain your trust and to get you to try us out?

 

[karmaco]

Just want to verify— are you guys sending emails with credit offers for auctions?

 

[Kristaps @ NameSilo]

Hi,

Yes, we are working to offer credit limit increases on a case by case basis. We are working through our list so if you have bid on expired domain auctions before, expect an email from us soon. If anyone would like us to check your account sooner and bump up the credit limit, please ping me in PM

 

[carob]

Still happening, found a redirect to Sedo, not fixed yet.

Hey,

Can you please PM me the domain on the parking issue? (redirecting to sedo)

Hi as soon as I renewed the domain redirect stopped. But surely you can review a sample of domains you know are in expired status to see how the parking service provided to you by ParkLogic is functioning? From what Namesilo have said on here, there has been a glitch which was supposed to be fixed, but if it keeps happening it might be deliberate, and in some cases these redirects to ads or domain for sale pages could put the domain ownership at risk without the owner even knowing it.

 

[carob]

Whatever @namesilo decide about how to treat expiring domains at auction - let owner renew after a bid or not - owner should receive a notification when the domain leaves their account.

In the absence of bid notification emails, owner has no idea domain is going or gone.

 

[karmaco]

Whatever @namesilo decide about how to treat expiring domains at auction - let owner renew after a bid or not - owner should receive a notification when the domain leaves their account.

In the absence of bid notification emails, owner has no idea domain is going or gone.

Doesn’t the owner know the name is going or gone when they don’t renew? I don’t think they should email the owner about bids. If they want to know they can look up their names at auction.

 

[carob]

Doesn’t the owner know the name is going or gone when they don’t renew?

Not exactly.

Namesilo's timeframe for renewals, auctions, and restorations is at https://www.namesilo.com/Support/Expiration-Process

If a domain gets a bid and you don't renew it by the end of the auction, on day 31 after expiry, then it goes right into the buyer's account and you can't get it back. Namesilo used to send an alert telling you if a domain had received a bid so you would know you had to renew it before the end of the auction if you wanted to keep it.

If a domain does not get bids at auction, you can renew it normally up to day 33 after expiry, and for $75 you can "restore " it from day 34 to day 64 :

The domain can only be renewed during this period using the registry restoration process. You can still renew the domain through your account, but the cost will be $75. This increased cost is due to the much higher cost we need to pay to the registry for domain restorations. Domains can also only be transferred to a different registrar prior to entering the Expired (restore period).

So if a domain has been auctioned off and nobody told you, you could assume it was in your account still and make plans for it and get a rude shock when you logged in and it wasn't there. Anytime a domain goes out of your account you really should get an email.

I only found out about these unnotified auction exits by seeing the list of deleted domains in my Sedo account - new owners were adding the Namesilo domains to Sedo.

 

[namesilo]

Namesilo used to send an alert telling you if a domain had received a bid so you would know you had to renew it before the end of the auction if you wanted to keep it.

These emails should still be going out a day prior to the auction ending, if your domain has an active bid on it. We send out multiple reminders to let the registrant know prior to their domain expiring, as soon as it expires and if there is a bid on the domain a day prior to auction ending.

However, one behaviour we have noticed in our marketplace is that some users wait until the last day to place their bids so it's possible that a domain does not have a bid on it when we check whether to send out the email. Can you please PM us (or send us an email at [email protected]) with the details of your expired domain in which you didn't receive an alert so our team can investigate further?

 

[carob]

However, one behaviour we have noticed in our marketplace is that some users wait until the last day to place their bids so it's possible that a domain does not have a bid on it when we check whether to send out the email. Can you please PM us (or send us an email at [email protected]) with the details of your expired domain in which you didn't receive an alert so our team can investigate further?

Did you change your procedures? Because I recall getting notifications just hours before end of auction, but that might be due to time zone difference.

Can I suggest you review your support logs to see if this issue has been raised, and do some quality control on your support responses. I'd also suggest you start soliciting user feedback on support responses - there has been such a marked change in quality that I have been considering starting a thread for people to comment on the current quality of support at Namesilo.

 

[carob]

These emails should still be going out a day prior to the auction ending, if your domain has an active bid on it. We send out multiple reminders to let the registrant know prior to their domain expiring, as soon as it expires and if there is a bid on the domain a day prior to auction ending.

By implication you are not, yet, sending a notification to say a domain has left the account. That would really help. Yes in the domain history part of the Namesilo site you can dig that out, but you have to go looking for it.

Someone may have a domain listed for sale on multiple platforms and, not realising they no longer have the domain, not remove the listings. If they got an offer or BIN in the restoration window, they could pay the $75 to restore the domain - so they don't necessarily delete all listings on expiry.

 

[lambo.com]

I love @namesilo like someone loves their cat...

But..

I am highly offended that you perpetually remind me of being an evolved ape by clicking all your captchas and implore you to tone it dafuk down. I do not have the patience for this bullshit.

Many thanks.

For example, if 2fa enabled, comment it out.

 

[Kristaps @ NameSilo]

This is to protect us against bot traffic which we have seen an influx of. Please PM me your IP and ill get you white listed so you dont get the captcha again

 

[CloudTech]

It's really stupid to introduce captcha to every auction to just prevent bot traffic.
Especially if this captcha will ask you to verify again and again without ending.

 

[Kristaps @ NameSilo]

It should not ask you over and over again unless the same IP is being used, by someone else perhaps, to make automated calls. Please PM me your IP and ill check if that is the case. If not, I can whitelist it so you do not have to face the captcha