WARNING: Dynadot Issue, No Expiration Emails, CEO Response

[Damages]

A warning to everyone with domains at Dynadot:

I did not receive any email expiration notifications & I had 2 domains already expired.

I confirmed with Dynadot support that indeed they DID NOT SEND OUT EXPIRATION EMAILS TO ME FOR A LONG TIME (not even at 30 days, all the way to being passed expiration).

It was only by luck that I logged in for something else, and spotted that 2 had expired!!!

This is completely against ICANN's legal rules,
"Registrars are required to send renewal reminders to registrants approximately one month and one week prior to the expiration of a domain name. In addition, registrars are required to send registrants an expiration notice within five days after the expiration of a domain name. The registrar must display on its website the methods for sending these notices and also include a similar description (or link to the website description) in the registration agreement.
If you did not receive renewal reminders from your registrar (or reseller), please submit a Domain Renewal Complaint Form."

They have told me it was a "bug".

I have told Dynadot that I already have severe anxiety & this has triggered me massively, and for the CEO to respond to me directly (as Dynadot staff continued to cause me harm via support ticket, despite me asking for them to not respond, due to their incompetent responses that were causing me harm to my already severe anxiety)."

I only wanted the CEO of Dynadot to respond (due to my "severe anxiety" / worries - that I warned them about endless number of times), and they would not directly, "After taking my time and speaking with management we would unfortunately not be able to have Todd respond to you directly, however, he has looked into this issue as has our engineering team."

DYNADOT'S OFFICIAL RESPONSE IS (AFTER NOTIFYING EVEN THE CEO):
"Due to the nature of technology, we can never guarantee that no issues will arise again"

So Dynadots response essentially is:
"DYNADOT CAN *NEVER* ASSURE ANYONE OF IT’S CUSTOMERS THAT THEY WILL RECEIVE EXPIRATION EMAILS, AND THIS MAY RESULT IN YOUR DOMAINS EXPIRING WITHOUT NOTIFICATION, AND LOSS OF YOUR DOMAINS."

ABSOLUTELY DISGRACEFUL IMMORAL RESPONSE FROM DYNADOT.

Everyone should now contact Dynadot support & ask for them to pay for your domains to be moved out of Dynadot to a different registrar, due to this COMPLETELY INCOMPETENT RESPONSE FROM THE CEO.

DYNADOT CAN NOT GUARANTEE THE SAFETY OF YOUR DOMAINS. THAT IS WHAT THEY HAVE TOLD ME, EVEN AFTER I HAVE TOLD THEM THAT I SUFFER FROM SEVERE ANXIETY. VERY REASSURING???@?!@@?@?@?!@?!@?!@?

THE IMMORAL CEO WOULD NOT EVEN RESPOND DIRECTLY, AFTER CAUSING ME IRREPARABLE HARM TO MY ALREADY SEVERE MENTAL HEALTH ANXIETY STATE.

Everyone should now ask for Dynadot to pay for your domains to be moved to a registrar that GUARANTEES IT'S CUSTOMERS WHAT IS LEGALLY REQUIRED BY ICANN.

 

[VadimK]

You may not receive emails for a variety of reasons: mail client misconfigured, mailbox full etc, and that's what they clearly mean. They are talking of reasons that they have nothing to do with. They are not saying ''we are not responsible for not sending emails''. They say they are ''not responsible for you not receiving them''.

I receive like 3-4 notifications on each of my names for Dynadot. Matter of fact I asked them to send one only and they refused. Now everything goes to spam, which I obviously check once per day.

 

[alcy]

autorenew anyone?

 

[Lox]

 

[Damages]

No, Dynadot support literally confirmed to me the dates that THEY last sent out emails. They have then admitted that it was a 'BUG' on their end. The emails WERE NEVER SENT OUT.

 

[Damages]

What on Earth are you all talking about? This is why I have severe anxiety!!!

Please read carefully what I wrote before commenting.

Dynadot is at fault here, and their response is:
"Due to the nature of technology, we can never guarantee that no issues will arise again"

They cannot guarantee the safety of our domains.

They did not send out any expiration emails whatsoever for over a month!

This is AGAINST ICANN's LEGAL RULES. I have written it above already.

Why are you brining up "autorenew"? IT'S AGAINST ICANN RULES NOT TO SEND OUT EXPIRATION EMAILS.

We all have to use autorenew (that somehow has likes to the post as well???) now, due to A REGISTRAR NOT BEING ABLE TO FOLLOW LEGAL ICANN RULES?

People change their payment cards, etc. You should still get expiration warnings. IT'S ONE WHOLE YEAR IN ADVANCE.

 

[Damages]

And literally Dynadot is also saying in it's disgraceful response, that they cannot guarantee that AUTORENEW WILL EVEN WORK!!!!!

"Due to the nature of technology, we can never guarantee that no issues will arise again"

I HAVE SEVERE ANXIETY!!!!

Dynadot cannot guarantee ANY REASSURANCES WHATSOEVER, THAT COULD RESULT IN THE DAMAGING LOSS OF DOMAINS, AND ONGOING DISTRESS...

 

[alcy]

What on Earth are you all talking about? This is why I have severe anxiety!!!

Please read carefully what I wrote before commenting.

Dynadot is at fault here, and their response is:
"Due to the nature of technology, we can never guarantee that no issues will arise again"

They cannot guarantee the safety of our domains.

They did not send out any expiration emails whatsoever for over a month!

This is AGAINST ICANN's LEGAL RULES. I have written it above already.

Why are you brining up "autorenew"? IT'S AGAINST ICANN RULES NOT TO SEND OUT EXPIRATION EMAILS.

We all have to use autorenew (that somehow has likes to the post as well???) now, due to A REGISTRAR NOT BEING ABLE TO FOLLOW LEGAL ICANN RULES?

People change their payment cards, etc. You should still get expiration warnings. IT'S ONE WHOLE YEAR IN ADVANCE.

I'm talking about u never having this issue or bug or anxiety or whatever the hell u wanna call it if u put autorenew on.

 

[Damages]

I'm talking about u never having this issue or bug or anxiety or whatever the hell u wanna call it if u put autorenew on.

It was a bug on their end, that resulted in 2 of my domains already expiring without warning! And their response is, "Due to the nature of technology, we can never guarantee that no issues will arise again".
Therefore their engineering team / CEO is completely incompetent. AUTORENEW could also stop working!

That is Dynadot's CEO's response, they cannot "guarantee the security of ANY DOMAINS at Dynadot".

That is why there are expiration warnings. They are the most important THING TO BE NOTIFIED OF. Autorenew on or not. Suddenly out of nowhere, ANY DOMAINS COULD BE EXPIRED, DROPPED, LOST.

That is Dynadot's response.
"Due to the nature of technology, we can never guarantee that no issues will arise again"
Rather than taking serious action to make sure that this cannot ever happen again.

And your response is also disgraceful TBF, "whatever the hell u wanna call it"???

 

[Zsolt Bikadi]

Dynadot is maybe the best domain registrar out there but clearly one of the best.

No one can depend on expiration emails only, because there is no such a thing that 100% email delivery. Basically this is the worst possible method to keep your domains safe. I understood that these emails were not even sent but since you have not lost your domains, that is what matters basically.

Use third party services, Excel sheets, your own notification emails, login regularly, synchronize expiration dates, etc whatever that is compatible with your portfolio size (and turn autorenew on). Domains are not expiring out of nowhere, they are expiring after a year. First of all it is your task to monitor your domains.

Also, maintaining a registrar is a very complex thing. Bugs happen, that's how it works. If they have identified and fixing it, that's excellent.

The issue you had not requires the CEO to be involved, it is a support level issue. Todd, the CEO of Dynadot is one of the most respected person in the industry, and the whole team is very competent and friendly.

 

[Sutruk]

I am getting expiration emails for every and each of my domains.

If you want to prevent your "severe anxiety", just keep an eye on the expiration date of your valuable domains, or even better, write the fucking expiration date on your agenda.

Also, you can log into your Dynadot account once per month or so, to see when will be the next expiration date of your domains.

By the way, it seems that you did not have even autorenew ON.
Man, if you have autorenew OFF, you better keep an eye on your domains. It's a no-brainer, not to rely only on the expiration emails, if you really care about your domains.

And if you really don't want your most valuable domains to expire, renew them in advance for 2 years, and keep an eye on their expiration date every time you log into your account.

 

[pb]

What on Earth are you all talking about? This is why I have severe anxiety!!!

Somehow I doubt that replying in this thread will help your "severe anxiety".

 

[dirk]

No, Dynadot support literally confirmed to me the dates that THEY last sent out emails. They have then admitted that it was a 'BUG' on their end. The emails WERE NEVER SENT OUT.

Out of curiosity, did you log/screencap that conversation.

Not sending out expiration emails is a serious bug.

 

[Sutruk]

Shit happens, and you cannot ultimately rely on expiration emails if you really care about your domains.

I see the expiration emails as something of "courtesy" from the registrar. And it's a no-brain I would never solely rely on these emails to renew my domains, specially the most valuable ones.

Turn Autorenew ON, if you are not going to login into your Dynadot account for a while, so you have another step to prevent your domains from expiring. Not only relying on the expiration emails.

1,000 things can happen to not receive an email. If you care about your domains, you never rely solely on these emails.

If you have autorenew OFF, you better log into your account periodically, to see when will be the next expiration date of your domains.

If you don't give a damn about your domains, you will rely solely on these emails. Then you will not log into your Registrar account for a year, and you will lose your domains. As simple as that.

 

[Bob Hawkes]

I have the majority of my names at Dynadot and can confirm that I have been getting notices regularly re expirations from Dynadot, as others have said.

Just to make sure I never miss a renewal, I do two other things for names, irregardless of registrar (plus #3 for my most important domains).

1. I go to the registrar, like Dynadot, and under manage domains I order by expiration date, and every few weeks go through any coming up in the next few months.
2. Every name I have is recorded in a spreadsheet, one column is current expiration. Again I periodically order that by upcoming expiration.
3. Any important domain name I have renewed usually years in advance.

We have responsibility for our own domains. One should never depend critically on receiving an email as the only way to know, although I have found that Dynadot and other registrars are very good at reminding people.

-Bob

 

[Damages]

Out of curiosity, did you log/screencap that conversation.

Not sending out expiration emails is a serious bug.

Sorry, I cannot post images yet (new account). But yes.

"Seems like we only send the one to you on June 9. It should have been others recently.", etc.

It's required by ICANN.

I'd like to hear from other registrars (representitives) if they have anything in place to make sure that there are no major serious issues that can occur.

Clearly nothing should be touched by engineering that can cause major issues, that are legally required by ICANN.

All Dynadot has said is that they cannot guarantee anything. Anything can happen.

There are endless number of customers, 5 million domains(?) at Dynadot. They cannot all be expected to know, unless Dynadot now MORALLY sends out a, official warning notice, stating what others are stating in here:

DO NOT RELY ON DYNADOT TO KEEP YOUR DOMAINS SAFE. YOU MUST LOG IN PERIDOCIALLY TO CHECK THAT YOUR DOMAINS ARE SAFE...

RIDICULOUS!!!!!!

 

[Bob Hawkes]

@Caleb Tweed @Dynadot I don't think you have been tagged, and obviously for balance it is important to have your input.

 

[Damages]

"We have responsibility for our own domains."

Endless utterly ridiculous selfish nonsense posts from NP members!

Dynadot has to now send out this warning message then to ALL CUSTOMERS, warning them that, "YOU ARE RESPONSIBLE FOR THE SECURITY OF YOUR OWN DOMAINS"

?!?!?!

Even tho it is a legal requirement by ICANN.

WHERE IS THERE ANY LEGAL STATEMENT THAT SAYS ANY OF THIS?

WHERE ARE THE DYNADOT WARNINGS BY EMAIL SAYING THIS?

IT IS A REQUIREMENT BY ICANN!

I'VE ALREADY EXPERIENCED HARM TO MY *ALREADY* SEVERE ANXIETY STATE FROM THIS. IT IS ALREADY DAMAGING.

 

[VadimK]

Man, the cars are required to stop at a red traffic light, but I guess we all can agree it's in every pedestrian's best interest to look around before stepping into the roadway. Same with domains. Glitches happen, we are not in the perfect world. You can complain to ICANN, but I wouldn't hold my breath here. Dynadot does send these notifications all the time in reality.

 

[draco]

You are responsible for the security of your own domains. If you fall for a phishing attempt, have an easy to guess password and no two factor authentication, Dynadot isn't responsible. But Dynadot IS responsible for the security of THEIR system.

Years ago Moniker was hacked. Domains were stolen from many accounts, including mine. The domains were transferred out to other registrars. But to their credit, they did work to get the domains back. Since that was their responsibility.