Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Recons.Com]

@Nick R 6 days now, and counting. New names are being set to sav.com DNS despite my settings having alternative DNS servers saved. Attempts to update the DNS settings in My Account still do nothing.

If you don't mind me asking, why are you still with this registrar? I mean the ability to change your dns on the fly is basically a must, it is not some minor bug for couple of hours. This could be critical to the operation of an existing website.

 

[Brandworthy]

If you don't mind me asking, why are you still with this registrar? I mean the ability to change your dns on the fly is basically a must, it is not some minor bug for couple of hours. This could be critical to the operation of an existing website.

I suspect they have no customers other than domainers who can tolerate the bugs in their system. I started using them because they are the cheapest by far for .IO backorders by far, and I was willing to give them a chance. But you are quite right - the inability to provide fundamental features to customers makes it very difficult to justify being a customer. I expect I'm stuck here until renewals come around, although I'll pony up for transfers if I need to.

 

[MasterOfMyDomains]

Thank you all for sharing your issues, sorry your having them. Save me trouble. on a brighter note, their still 4.5 stars at trust pilot

 

[Future Sensors]

I suspect they have no customers other than domainers who can tolerate the bugs in their system.

A few months ago, when Sav.com talked about problematic upgrades to their backend system, I expected the problems to be temporary. But they have been going on for months now and it seems as if each individual case must be resolved with a personal ticket and that otherwise nothing happens.

 

[Nick R]

@Brandworthy - I responded to your DM and will let our Support Team handle it from here.

@darkniight - We do have your ticket to lift the locks and should be reviewing the lock removal request within the next day or so.

Announcement: Afternic Fast Transfer is now fully enabled for all eligible Sav domains! Afternic has reached out to all customers with domains previously list to opt-into Fast Transfer. Please refer to this article on how to enable it for new domains and details on eligibility: https://help.sav.com/kb/en/article/enabling-afternic-fast-transfer-for-your-domain

 

[Brandworthy]

@Nick R Day 8 of dealing with your support staff who seem either utterly clueless or utterly carefree about your customers issues. Day 8 of not being able to update the DNS set at registrar level. Has your company no shame?

Let me spell it out for you - no matter what changes I try to make via https://www.sav.com/domain_manager_v2/my_domains to the DNS saved in your system, none are applied to the domains in my account. This is entirely due to bugs somewhere between your application layer and the registry. This is not something I can control. At this stage I'm getting nowhere, so I'm going to start looking into ICAAN compliance and the folks at NIC to see if they can create a headache for you.

 

[Brandworthy]

In the interest of fairness, I can report some changes now appearing for names in my account based on DNS I requested yesterday. However, new names won at auction are still using default sav.com DNS despite my settings. I've now tried a bulk update on all names in my account to check whether this bug has actually been fixed, or somebody just went in and did a handjob on my names.

 

[Brandworthy]

A further 6 hours later, the bulk updates to DNS within My Domains admin panel are still not reflecting on my domains. This suggests that the changes that did happen overnight were indeed a handjob.

I remain unable to update the DNS settings at the registrar level. Pretty unbelievable bug for a registrar to have, but there you have it.

 

[Nick R]

Hey @Brandworthy - We have replied to your ticket and DMs but are not able to find any issues based on the details we are given. Please reply back to the ticket with the specifics requested so we can see what is going on. As of now, it looks like all of your Nameserver changes have processed as expected. Please note that NS changes can take from a few hours to a day to take effect - that may be where the confusion lies.

 

[Brandworthy]

I have replied tot he ticket and provided the specific NS changes submitted. Those changes still don't get applied. My latest request for DNS changes was submitted around 24 hours ago I believe.

My account also shows a notification that 6 domains are pending transfer. They are not. But I was able to see the list of names using the legacy transfer view - all 6 names are already in my account. Unsure if this just another bug in your system, or might be related to the DNS issue I'm experiencing.

Now 9 days since ticket first opened.

 

[Nick R]

@Brandworthy - I just replied to the ticket asking for a domain name that we can update to verify. Let's keep the conversation going within the ticket instead of this general NP thread.

 

[capybara]

So I won a domain in the auction and now I see:

Pending Auto Code from Seller

What is "auto code"?

 

[Brandworthy]

My issue has been resolved. Thank you @Nick R for your assistance.

 

[Jurgen Wolf]

@Nick R
When I disable Privacy - nothing happens in WHOIS even after many hours... It doesn't work at all.
Tested at least with .info and .life domains.

Registrant Organization: Privacy Protection
Registrant State/Province: IL
Registrant Country: US

So more than 2 weeks elapsed since my report - this issue is NOT fixed and affects ~ALL TLDs.
I tried to disable Privacy on .info/.biz/.life/.rest domains - and zero effect for all.

 

[Nick R]

@Jurgen Wolf - Our support team can take a look. You can submit a ticket at https://help.sav.com/kb/en

 

[CarlosN]

Hello @Nick R
Is there a way to expedite a transfer out from SAV?
Thanks.

 

[Nick R]

Hello @Nick R
Is there a way to expedite a transfer out from SAV?
Thanks.

https://help.sav.com/kb/en/article/approving-or-rejecting-outgoing-transfers

 

[Jurgen Wolf]

@Jurgen Wolf - Our support team can take a look. You can submit a ticket at https://help.sav.com/kb/en

Submitted.
Really strange that ticket is needed for GLOBAL BUG which affects all customers.

 

[KDN]

Hi Nick! I sent you a DM. Could you please check when you get a chance? Thanks!

 

[Jurgen Wolf]

Replied that they disable Privacy only on their own WHOIS server, they don't sychronize it with corresponding Registry.
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