Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Alex Freeman]

It took me roughly 8 hours to complete bulk updates that normally take around 15 minutes.

I've sent you a direct message regarding this issue. I have shared these delay/site speed cases with the team and will update everyone here. I sincerely apologize for any frustration!

 

[Alex Freeman]

Yes, I don't know what is going on.

I also had a bit of a security scare yesterday. Suddenly, I could see in the "Recent logs" that someone had accessed my account from Hong Kong in the middle of the night my time. Last time I checked, I didn't live in Hong Kong, and I don't use VPNs. Needless to say, I also use 2FA.

Dynadot's support staff (she was great, by the way) quickly assured me that it was one of their own staff who had accessed my account with view-only access. But it still left me uncomfortable. Why would they want to access my account from Hong Kong? So if you see a strange IP address in your log in history, it could be Dynadot staff.

She said she would suggest that they change their log reporting so that it will clearly indicate when it was done by Dynadot staff. I really hope they do that.

Thank you for sharing this feedback with the team! We will work on implementing a different way to display log reporting in order to prevent any confusion on account access.

 

[NameGroove]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

 

[Embrand]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

For several days now. It is impossible to get any work done in the domain manager.

 

[Bearded Goat]

NameGroove said:
Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

It is taking about 8 seconds for mine to load. I have my page set at 250 per page. I am experiencing other issues. Like being logged out. Then when I try to log back in it just keeps loading the login again. I have to clear cookies and then it works.

 

[411domains]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

You are not alone.

 

[Alex Freeman]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

I have updated our team that there is still an ongoing struggle with the manage domains section, specifically around load times. Again, I do apologize and will update everyone as soon as possible!

 

[Kyle Tully]

Sorting by cart count recently stopped working.

Also, no one ever wants to default to lowest to highest when sorting by views/cart count etc