NameSilo

Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

Replies:
824
Views:
40,694

  1. aishwin

    aishwin Established Member ★★★★★★★★★★

    Posts:
    78
    Likes Received:
    282
    Hi @Nick R
    I participated in SAV auctions and won, however SAV is not charging my card after winning and I am even losing the domains after winning them.
    Since yesterday my account is also not allowed to participate, when my card is working.

    I got an email with the error : GATEWAY REJECTED.
    I also reached out to support and some ABIGAIL just copy pasted a canned message.

    I dont want to lose my domains after winning them, can you charge my card and get my domains?

    Aishwin
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. darb

    darb Established Member

    Posts:
    28
    Likes Received:
    34
    From an enduser point of view I will state that generally it is 2 to 3 days to get a response and generally YES it is a canned response that fails to solve or address your issue.

    Second, today I tried to register two coms that were available as a result of WHOIS search and your system returned not available on both of them. I registered both of them at Dynadot two minutes later.

    Capture.PNG
     
  3. karamakate

    karamakate Restricted (15-30%)

    Posts:
    88
    Likes Received:
    113
    I decided to work with SAV.COM for the first time and placed a backorder for a domain name.

    The domain was successfully captured by SAV and subsequently put up for auction. The backorder I applied was not transferred to the auction, despite it being written on the "How auction works" page.
    If my request won't be processed automatically when the auction starts, then what's the point of making a backorder?!

    Even weirder, as you can see in the screenshot below, two different users were able to bid the same amount at the same time.
    If the auction had ended at this very point, who would have won the domain name?
    Would you split the domain traffic in two so that one visitor goes to one owner's site and the other visitor to the other owner's site?

    sav-putlocker.png


    Especially after reading this topic, I have to say that I have big doubts about whether the bidders are real accounts or not:
    https://www.namepros.com/threads/sav-auctions-advice-dont-bid-against-user-s_n.1197400/

    Considering that your intentions are good, I humbly recommend you to work with more successful engineers and managers to strengthen your place in the market.
     
  4. Nick R

    Nick R VIP Member Sav.com Staff VIP

    Posts:
    343
    Likes Received:
    356
    @alcy - Please reach out to our support team for any clarification needed. It sounds like an email was sent to you by mistake and we are just asking you to disregard but, they can clarify.

    @aishwin - A Gateway Rejection means that our Fraud Detection blocked your transactions. Here is why, and what to do about it: https://help.sav.com/kb/en/article/resolving-payment-issues
    You can also request a review of your account to bypass this in the future by doing this: https://help.sav.com/kb/en/article/requesting-to-bypass-fraud-detection-gateway-rejection

    @darb - Let me take a look at the ticket, get the actual domains, pull the logs and see what is going on. Please DM me your ticket number.
     
  5. blogspotter

    blogspotter Top Contributor VIP ★★★★★★★★★★

    Posts:
    1,736
    Likes Received:
    4,486
    What do you mean by this?
    If a domain has multiple backorders, it goes to auction. The first one to backorder usually is the only bid that gets transferred. And you will need to go and put in a Bid higher than the minimum. That is how it works with SAV



    That is because bidder d_a had a Max Proxy of 250 and a_h also happened to bid 250. In this case d_a will win unless a_h put another higher bid.
     
  6. alcy

    alcy Top Contributor VIP

    Posts:
    19,528
    Likes Received:
    33,650
    well I asked them to explain..just got ruddish reply that it was mistake so basically nothing more to clarify.

    which is ok as long as none of my names are affected. still I'd appreciate if yer people in case of such mistakes take a minute to write clearly what's going on so.clients aren't stuck puzzled.

    u see at least for me due to such abundance of bugs and problems like basically no registrar in history...u have now developed with yer clients this particular sensitivity or expectation that with sav There is way more chance of something going wrong vs not going wrong.

    a bad path to go down on.. when comes to client relations

    I personally do not feel this way toward any other 15 registrars I'm on. ie..always expecting the worst from u... not best..

    just too many problems and bugs..over too long time..and damage is done
     
  7. karamakate

    karamakate Restricted (15-30%)

    Posts:
    88
    Likes Received:
    113
    I mean, the back order I made wasn't transferred to the auction page.
    The bid list was empty when the auction started. It was opened from the starting amount of 0.99 and I had to join all over again. Even if other members had already back-ordered, their participation was also not appearing on the bid list.


    Well, wouldn't it be wiser to warn the person who will bid equally, "you should bid more than this amount" in order to avoid bid conflicts?
     
  8. Domain Monk

    Domain Monk Mindful Domaining VIP

    Posts:
    3,319
    Likes Received:
    2,712
    @Nick R Please check your Pm, i have an urgent query and a suggestion.
     
  9. Domain Monk

    Domain Monk Mindful Domaining VIP

    Posts:
    3,319
    Likes Received:
    2,712
    i won a domain i added funds in my account but only that transaction was failing even though there was funds in my account, yesterday to make sure it does not fail i added more funds, but i was never charged and my account was restricted and name was reauctioned, other auction payment went through and i got the domains, can you please unresrict my account , please make a section in my account where i can pay manually for the name like other auction platforms incase of a payment failure. it so confusing as you do not see the domain even in auction account the names you won, please rectify the issue and un restrict my auction account.

    I get a reply to wait 30 days it's not fair, all my other auction payment went thru properly...

    @Nick R

    Thanks,
     

    Attached Files:

  10. Amiens

    Amiens Established Member

    Posts:
    20
    Likes Received:
    29
    Hi @Nick R ,
    I sold a name two days ago and immediately sent the auth code to the end user. He initiated transfer immediately but I am yet to receive an email from sav to confirm this transfer. Whois shows the domain is pending transfer but no email from sav and no confirmation link on my sav dashboard. Can you fix this?
     
  11. LUP

    LUP Top Contributor VIP

    Posts:
    3,104
    Likes Received:
    915
    In my experience at this registrar, I can't make a glue records. I have to provide a photo of the credit card used to pay for the domain.
    i really confused, this is uncommon practice in domain industry.

    then i transfer to dynadot, i can easily registering glue records.

    stupid me just because it's cheaper by just a few cents, I sacrificed safety and reliability.
     
  12. japty

    japty Established Member

    Posts:
    79
    Likes Received:
    344
    Not new to SAV but new to selling domains on there.

    I sold a domain over a week ago and now, the funds are sitting pretty on the "Available Balance" tab in the marketplace.

    Must I withdraw the funds immediately or can I let it sit there while I sell more domains and wait until the point I want to withdraw all of it? Is there a penalty for not withdrawing your funds after you sold a domain?

    I await your response.
     
  13. alcy

    alcy Top Contributor VIP

    Posts:
    19,528
    Likes Received:
    33,650
    @Nick R

    another day another bug at sav..tnx again making feel like a test lab rat..working almost free.

    so i paid u to transfer the name livestreams.,.,.co... last note...then got email saying in progress..but it's all random bs..the name is not transferring yet. as in sav did nothing yet to begin it..if so then why send such misleading email.
     
    Last edited: Jun 14, 2021
  14. Domain Monk

    Domain Monk Mindful Domaining VIP

    Posts:
    3,319
    Likes Received:
    2,712
    now sav ..lot of features are not working
    1:register a domain after checkout domain is not coming in the a.c, but money is debited
    2:if u win an auction domain is not being transferred, but money is being debited
    3: some time auction payments don't go thru
    4:transfer is not going thru even though it says processing
     
    Last edited: Jun 14, 2021
  15. Chris Hydrick

    Chris Hydrick ChrisHydrick.com VIP

    Posts:
    6,220
    Likes Received:
    9,403
    5: nameservers won't update. tried several times, yet won't update away from ns1.sav.com.
     
    Last edited: Jun 14, 2021
  16. Ariff BD

    Ariff BD Restricted (15-30%)

    Posts:
    1,375
    Likes Received:
    606
    When will you allow us to use the marketplace earning to register more domains?
    Is it too difficult to introduce? Namecheap Dynadot always allow that.
    Why dont you?!
     
  17. alcy

    alcy Top Contributor VIP

    Posts:
    19,528
    Likes Received:
    33,650
    dude..did u come from mars.last nite..

    nc and dd are registrars from start

    dan is marketplace from start

    anyway even if dan does it one day it will be hard to offer better deals than others. so most people don't give crap about registering names thru dan

    what people do care for is more like credit system...store earnings on dan..use it to buy from market.. or withdraw to bank..pp..btc... when u want..and how much u want
     
  18. Domain Monk

    Domain Monk Mindful Domaining VIP

    Posts:
    3,319
    Likes Received:
    2,712
    Will sav team comeback from mass and reply the PM's , this thread and customer support tickets, there is a radio silence
     
  19. Chris Hydrick

    Chris Hydrick ChrisHydrick.com VIP

    Posts:
    6,220
    Likes Received:
    9,403
    NameServer updates appear to be working again.
     
    Last edited: Jun 15, 2021
  20. Nick R

    Nick R VIP Member Sav.com Staff VIP

    Posts:
    343
    Likes Received:
    356
    Hello All

    It looks like a few people on here have DMd us with ticket numbers - Thanks for that! Everyone has been responded to. If there is a specific question or a specific ticket you do want us to look into just DM us the details and we would be happy to take a look. Just a reminder that our support team is in Monday - Friday (aside from US holidays) and aims to respond to all tickets in 1-2 business days. While we are happy to chat with anyone on NamePros, it is not an official support channel our team monitors, and replies may take a week or so depending on our schedule. Sav support is almost always the faster approach currently.

    A Few Updates:

    Over the weekend we had an internal SSL certificate that is used to connect to a few registries expire which caused domain transactions to not get processed properly. Any registration/renewal that did not get processed was automatically refunded by the system as designed when any issues occur. The issue was discovered, and promptly corrected Monday morning and we are working to update our processes to ensure it does not happen again.

    We rolled out an update to our Afternic Fast transfer integration yesterday as well. Now a domain can be opted into Afternic FT at any point and Sav will just "hold" sending the confirmation to Afternic until the 60-day transfer-in or new registration lock is lifted. This should prevent the daily emails and make the system much simpler moving forward.
     
  21. Avijit Roy

    Avijit Roy Top Contributor VIP

    Posts:
    1,750
    Likes Received:
    4,431
    Hei @Nick R , I won vetgenius dot com in sav auction on 2nd june. I received confirmation mail for winning the auction, and my balance got debited as well. I just checked today that domain was listed with different user. Maybe he renewed it or something, but can you please refund my debited balance.
     
    Last edited: Jun 17, 2021
  22. Nick R

    Nick R VIP Member Sav.com Staff VIP

    Posts:
    343
    Likes Received:
    356
    @Avijit Roy - Please reach out to [email protected] and they can help you with this. Give them a day or so to take a look then feel free to DM me the ticket number of you still have questions after that.
     
    Last edited: Jun 17, 2021
  23. Avijit Roy

    Avijit Roy Top Contributor VIP

    Posts:
    1,750
    Likes Received:
    4,431

    Thanks @Nick R, I have received the domain in my account , No refunds needed. Happy with your customer service.
     
  24. ecomslice

    ecomslice Top Contributor VIP

    Posts:
    1,069
    Likes Received:
    1,530
    currently an issue with a push and vanishing domain, but ill wait to repost incase its an issue outside of Sav, but i will repost if it was.
     
    Last edited: Jun 18, 2021
  25. Nick R

    Nick R VIP Member Sav.com Staff VIP

    Posts:
    343
    Likes Received:
    356
    @ecomslice - Thanks for DMing me - I just relied.
     

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
biix
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...