Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
Already signed up.@Samxui - Our support team can take a look at this for you. help.sav.com
Hi @Nick R@Brandworthy - Our support team can take a look at this for you. help.sav.com
DM me the ticket number and we can take a look.Hi @Nick R
I replied to my ticket 6 days ago asking support for details, and still no reply. Any help appreciated.
Thanks for your post that is definitely not cool I was about to switch from Dan because of the 9% but I just sold a domain and had the money in my account within like 3 day through PayPal from when I pushed and time is money.After 8 days of waiting and incompetent replies from Luca he has escalated the ticket higher. @Nick R Why don’t you show the boy how to do whois checks? It’s never too late to learn new things. Honestly I have no words to describe the level of incompetence in your company.
Also how many more people do you need to tell you that your “support via e-mail only” innovation is not working?! While it’s good for you and your pocket, it’s probably not very good for your staff as they are overwhelmed with open and unresolved tickets, and it’s definitely not good for your customers who waste days, or even weeks in nerves mailing Sav. Normal companies have 24/7 online support via chat or 24/7 support via phone. This way the customer support agent can focus on one issue at a time and resolve it within a few minutes, cancel, and then move on to the next one. The way you are doing it is opening hundreds, or even thousands of tickets at the same time and then trying to resolve all of them at once. So I can imagine how focused on any specific issue your support can be. Zero! That’s how focused they are. And stop lying that tickets are resolved within 2-3 business days. This is simply not true. It takes your staff 2-3 days to only read the ticket and send an initial reply. In most cases the first response is totally inadequate, so many more e-mails and days are needed after that in order to resolve and cancel tickets. I guess you kept repeating the lie for so long that you probably started believing it was true at some point. Wake up - support via e-mail only is not in any way better than online support.
Another big lie is your 4% commission. Stop comparing the 4% with commissions other platforms charge. The big difference is that other marketplaces include the withdrawal fees in their commissions. Sav don’t. You charge withdrawal fees on top of your 4%. If you want to compare with others, then be honest about numbers and percentages. In the best case scenario your commission compared to other marketplaces is 6%. This is if you are withdrawing via PayPal. All other methods are even more expensive. Not to mention that 10 days is way too long time for withdrawals to take place. Why don’t we try something else - I will register a domain name today, and I will pay you 10 days later? Sounds fair?
In the case of VQKU(.)com you sold my name on 15 October, but you will pay me when you do (hopefully before Christmas). And how much more will you pay me for the time wasted, the nerves, the e-mails, the Trustpilot reviews, NamePros posts and so on?
I’ve been with Sav for a year and a half now probably. Very little has improved since I started using your service. A few good things happened maybe (bulk edits for instance), but the avalanche of bad things happening simply surmounts the good examples. The overall result is that you are not improving in any way. You keep neglecting problems until they finally explode.
What I hate the most about Sav is that no matter what, it’s never your fault. I can’t register an .io name - it’s the registry’s fault; Payments are not going through - it’s my bank’s fault; DNS are not updating for days - it’s somebody else’s fault; Something else happens - let’s blame the global warming...
Backorders - have you ever delivered a single backordered name to someone without first auctioning it? I doubt you have. You simply auction every single backorder with the excuse that names have been backordered by more than 1 person.
I have no idea why you are trying to sabotage your own business to be fair. It’s still a mystery to me.
If you are not aware...
Epik was hacked recently, including CC details of their customers.
Dynadot is full of bugs as well.
I pay via PayPal (via my card bound to PayPal)...
This method is safe, and I never had any issues with my payments to Sav.
1. They don't have ~realtime support from the beginning!
And all serious domainers know and understand this factor...
2. PayPal is reliable way to pay... That's why nothing happens for years!
VS the direct charge via various 3rd-party CC processors with their own blacklists, anti-fraud flags etc.
Balance is not necessary to use PayPal...
Just add/link your card to PayPal.
Sav's destiny doesn't matter for me...
I just comment what I see, and based on my experience...