Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[NYK]

yea consider yerself lucky..most of us wait 5 days.for ticket reply. everytime

or maybe u just get priority service cause u work there.

I was expecting 5 days reply after I read your post...

by the way, I logged into my account then submitted support ticket. Pressed the help button then under search typed in registration refund then pick the relevant topic and followed their process.

 

[Nick R]

@alcy - In general most domains go into auctions but there are certain domains/tlds with restrictions.

@NYK @jmaurya - A domain can be pushed to another Sav account at anytime, even within the 60 day transfer lock. The restriction on the money back period has been removed so a domain could be registered then pushed to another Sav account the next second if you wanted to.

@alcy - If you submit the ticket to delete the domain but we do not answer the ticket within the 5 days, we will still delete the domain and issue the refund.

In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.

 

[Darkniight]

Hi @Nick R , Is it possible to at least mention the date at which another auction can be started? Also, you should probably correct the Typo "An an auction".

There is no record available in the user control panel when Auctions were started/ended. So, its like trial and error and a complete guessing game unless you can remember the exact date of your previous Auction. Please make it user friendly.

 

[alcy]

@alcy - In general most domains go into auctions but there are certain domains/tlds with restrictions.

@NYK @jmaurya - A domain can be pushed to another Sav account at anytime, even within the 60 day transfer lock. The restriction on the money back period has been removed so a domain could be registered then pushed to another Sav account the next second if you wanted to.

@alcy - If you submit the ticket to delete the domain but we do not answer the ticket within the 5 days, we will still delete the domain and issue the refund.

In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.

man...yer bugs just dont end

I got nothing left but to smile now about it...

so my dn newworldorder..xyz expired 4.18

it was deleted from my panel around 5.20

and today it magically reappeared

honestly.. u just need a new team of coders... else yet bugs never end

 

[Harsh.]

@Nick R I won an expired domain, which was already registered at Sav. After the payment went through I was expecting an immediate transfer as the domain is at Sav already. I see the domain is renewed but is not in my account yet. Is this some sort of issue or does it take time?

 

[Nick R]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

 

[alcy]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

but I list all my concerns here. I see zero purpose for phone calls. but they are not really my concerns but more like yer bugs...plz fix..I gave enuf details to fix the last one. why this magic now about expired names deleted then returning to panel... its not concern...just bug.

 

[shaikh555]

@Nick R
Ticket no.- 55501994
Dear Sir
Today I register 6 .xyz domains at Sav,
After payment of 6 domains $4.14 which debited in my paypal account, my 5 domains shows in portfolio but 1 domain ( mention in mail) still not shows in my portfolio. Kindly do the needful. Thanks.

 

[Nick R]

@Nick R
Ticket no.- 55501994
Dear Sir
Today I register 6 .xyz domains at Sav,
After payment of 6 domains $4.14 which debited in my paypal account, my 5 domains shows in portfolio but 1 domain ( mention in mail) still not shows in my portfolio. Kindly do the needful. Thanks.

It looks like we both received and answered the ticket yesterday.

 

[alcy]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

just got this email below from yer support without further clarify or domain..poorly written and confusing.. so can u clarify what new bug or problem are u having today with this? ty

"Hello,
We accidentally sent you the emails for both the buyer and the seller
of domain auctions even though you’re just trying to transfer a domain
on your own. Please disregard those emails.

 

[aishwin]

Hi @Nick R
I participated in SAV auctions and won, however SAV is not charging my card after winning and I am even losing the domains after winning them.
Since yesterday my account is also not allowed to participate, when my card is working.

I got an email with the error : GATEWAY REJECTED.
I also reached out to support and some ABIGAIL just copy pasted a canned message.

I dont want to lose my domains after winning them, can you charge my card and get my domains?

Aishwin

 

[darb]

@alcy

In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.

Hi @Nick R

I also reached out to support and some ABIGAIL just copy pasted a canned message.

Aishwin

From an enduser point of view I will state that generally it is 2 to 3 days to get a response and generally YES it is a canned response that fails to solve or address your issue.

Second, today I tried to register two coms that were available as a result of WHOIS search and your system returned not available on both of them. I registered both of them at Dynadot two minutes later.

 

[karamakate]

I decided to work with SAV.COM for the first time and placed a backorder for a domain name.

The domain was successfully captured by SAV and subsequently put up for auction. The backorder I applied was not transferred to the auction, despite it being written on the "How auction works" page.
If my request won't be processed automatically when the auction starts, then what's the point of making a backorder?!

Even weirder, as you can see in the screenshot below, two different users were able to bid the same amount at the same time.
If the auction had ended at this very point, who would have won the domain name?
Would you split the domain traffic in two so that one visitor goes to one owner's site and the other visitor to the other owner's site?

Especially after reading this topic, I have to say that I have big doubts about whether the bidders are real accounts or not:
https://www.namepros.com/threads/sav-auctions-advice-dont-bid-against-user-s_n.1197400/

Considering that your intentions are good, I humbly recommend you to work with more successful engineers and managers to strengthen your place in the market.

 

[Nick R]

@alcy - Please reach out to our support team for any clarification needed. It sounds like an email was sent to you by mistake and we are just asking you to disregard but, they can clarify.

@aishwin - A Gateway Rejection means that our Fraud Detection blocked your transactions. Here is why, and what to do about it: https://help.sav.com/kb/en/article/resolving-payment-issues
You can also request a review of your account to bypass this in the future by doing this: https://help.sav.com/kb/en/article/requesting-to-bypass-fraud-detection-gateway-rejection

@darb - Let me take a look at the ticket, get the actual domains, pull the logs and see what is going on. Please DM me your ticket number.

 

[blogspotter]

The domain was successfully captured by SAV and subsequently put up for auction. The backorder I applied was not transferred to the auction

What do you mean by this?
If a domain has multiple backorders, it goes to auction. The first one to backorder usually is the only bid that gets transferred. And you will need to go and put in a Bid higher than the minimum. That is how it works with SAV

Even weirder, as you can see in the screenshot below, two different users were able to bid the same amount at the same time.
If the auction had ended at this very point, who would have won the domain name?
Would you split the domain traffic in two so that one visitor goes to one owner's site and the other visitor to the other owner's site?

That is because bidder d_a had a Max Proxy of 250 and a_h also happened to bid 250. In this case d_a will win unless a_h put another higher bid.

 

[alcy]

@alcy - Please reach out to our support team for any clarification needed. It sounds like an email was sent to you by mistake and we are just asking you to disregard but, they can clarify.

@aishwin - A Gateway Rejection means that our Fraud Detection blocked your transactions. Here is why, and what to do about it: https://help.sav.com/kb/en/article/resolving-payment-issues
You can also request a review of your account to bypass this in the future by doing this: https://help.sav.com/kb/en/article/requesting-to-bypass-fraud-detection-gateway-rejection

@darb - Let me take a look at the ticket, get the actual domains, pull the logs and see what is going on. Please DM me your ticket number.

well I asked them to explain..just got ruddish reply that it was mistake so basically nothing more to clarify.

which is ok as long as none of my names are affected. still I'd appreciate if yer people in case of such mistakes take a minute to write clearly what's going on so.clients aren't stuck puzzled.

u see at least for me due to such abundance of bugs and problems like basically no registrar in history...u have now developed with yer clients this particular sensitivity or expectation that with sav There is way more chance of something going wrong vs not going wrong.

a bad path to go down on.. when comes to client relations

I personally do not feel this way toward any other 15 registrars I'm on. ie..always expecting the worst from u... not best..

just too many problems and bugs..over too long time..and damage is done

 

[karamakate]

What do you mean by this?
If a domain has multiple backorders, it goes to auction. The first one to backorder usually is the only bid that gets transferred. And you will need to go and put in a Bid higher than the minimum. That is how it works with SAV

I mean, the back order I made wasn't transferred to the auction page.
The bid list was empty when the auction started. It was opened from the starting amount of 0.99 and I had to join all over again. Even if other members had already back-ordered, their participation was also not appearing on the bid list.

That is because bidder d_a had a Max Proxy of 250 and a_h also happened to bid 250. In this case d_a will win unless a_h put another higher bid.

Well, wouldn't it be wiser to warn the person who will bid equally, "you should bid more than this amount" in order to avoid bid conflicts?

 

[Domain Monk]

@Nick R Please check your Pm, i have an urgent query and a suggestion.

 

[Domain Monk]

i won a domain i added funds in my account but only that transaction was failing even though there was funds in my account, yesterday to make sure it does not fail i added more funds, but i was never charged and my account was restricted and name was reauctioned, other auction payment went through and i got the domains, can you please unresrict my account , please make a section in my account where i can pay manually for the name like other auction platforms incase of a payment failure. it so confusing as you do not see the domain even in auction account the names you won, please rectify the issue and un restrict my auction account.

I get a reply to wait 30 days it's not fair, all my other auction payment went thru properly...

@Nick R

Thanks,

 

[Amiens]

Hi @Nick R ,
I sold a name two days ago and immediately sent the auth code to the end user. He initiated transfer immediately but I am yet to receive an email from sav to confirm this transfer. Whois shows the domain is pending transfer but no email from sav and no confirmation link on my sav dashboard. Can you fix this?