Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[KDN]

Ah nevermind. I just saw the "transfer approve" button. Apologies for the multiple posts. I was able to transfer quickly. Thanks!

 

[pinkdragon]

@Nick R - I'm getting one message per day, every day, from Afternic. I need to opt-in for FT for about 10 names, which are already opted-in . Any idea? Deleting the names from Afternic and adding them again does not solve the problem.

 

[Nick R]

@alcy - Most domains (when allowed by the backend/registry) are renewable for 30 days after expiration then may go to an expiring auction before being put into a pendingDelete status.

@NYK - We have commented on this previously in the thread and refer you to those comments. https://www.namepros.com/threads/sav-official-thread.1202323/#post-7889177

@KDN - Great to hear!

@pinkdragon - We are aware of this and have had multiple people reach out about the same email. Since Fast Transfer requires transferring a domain, the domain must have been registered for at least 60 days to start the transfer. This daily email goes out when a domain that was registered less than 60 days ago is attempted to be opted-in. We are working with Afternic to try to clear this up.

 

[alcy]

@alcy - Most domains (when allowed by the backend/registry) are renewable for 30 days after expiration then may go to an expiring auction before being put into a pendingDelete status.

@NYK - We have commented on this previously in the thread and refer you to those comments. https://www.namepros.com/threads/sav-official-thread.1202323/#post-7889177

@KDN - Great to hear!

@pinkdragon - We are aware of this and have had multiple people reach out about the same email. Since Fast Transfer requires transferring a domain, the domain must have been registered for at least 60 days to start the transfer. This daily email goes out when a domain that was registered less than 60 days ago is attempted to be opted-in. We are working with Afternic to try to clear this up.

may go into exp auction? I don't get it..which ones do or dont? or u just flip a coin?

 

[NYK]

@Nick R - hi Nick, the 60-days lock (after registration), if sold, can domain be pushed into another Sav account ? Thx

 

[private123]

@Nick R - hi Nick, the 60-days lock (after registration), if sold, can domain be pushed into another Sav account ? Thx

Yes. Can push another account, money back period after.

 

[NYK]

Yes. Can push another account, money back period after.

@maurya - thanks maurya, what is money-back period pls?

 

[private123]

what is money-back period pls?

Registration after, 3-4 days grace period. Domain can delete and refund money....

 

[alcy]

Registration after, 3-4 days grace period. Domain can delete and refund money....

u mean u have to send them ticket for grace period or u click a button somewhere?

 

[private123]

u mean u have to send them ticket for grace period or u click a button somewhere?

Customer support send mail ( grace period, delete request ) they deleted and refund money ( some cut money, I think icann fee )

 

[alcy]

Customer support send mail ( grace period, delete request ) they deleted and refund money ( some cut money, I think icann fee )

how does that ticket work for 4 day grace delete if it takes sav avg 4days to reply to any ticket

 

[private123]

how does that ticket work for 4 day grace delete if it takes sav avg 4days to reply to any ticket

Don't know ( not have big experience )
Only one domain deleted ( 6 months ago ), they solved tickets within 24 hr and refund immediately ( same payment card ).

 

[alcy]

Don't know ( not have big experience )
Only one domain deleted ( 6 months ago ), they solved tickets within 24 hr and refund immediately ( same payment card ).

yeah well...here is prolly how it works: it doesnt work.

 

[NYK]

how does that ticket work for 4 day grace delete if it takes sav avg 4days to reply to any ticket

I applied for few refunds domains couple hours ago (after @jmaurya’s post) and I just recd email from PayPal saying they are refunded! Very happy with their service so far!

 

[alcy]

I applied for few refunds domains couple hours ago (after @jmaurya’s post) and I just recd email from PayPal saying they are refunded! Very happy with their service so far!

yea consider yerself lucky..most of us wait 5 days.for ticket reply. everytime

or maybe u just get priority service cause u work there.

 

[NYK]

yea consider yerself lucky..most of us wait 5 days.for ticket reply. everytime

or maybe u just get priority service cause u work there.

I was expecting 5 days reply after I read your post...

by the way, I logged into my account then submitted support ticket. Pressed the help button then under search typed in registration refund then pick the relevant topic and followed their process.

 

[Nick R]

@alcy - In general most domains go into auctions but there are certain domains/tlds with restrictions.

@NYK @jmaurya - A domain can be pushed to another Sav account at anytime, even within the 60 day transfer lock. The restriction on the money back period has been removed so a domain could be registered then pushed to another Sav account the next second if you wanted to.

@alcy - If you submit the ticket to delete the domain but we do not answer the ticket within the 5 days, we will still delete the domain and issue the refund.

In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.

 

[Darkniight]

Hi @Nick R , Is it possible to at least mention the date at which another auction can be started? Also, you should probably correct the Typo "An an auction".

There is no record available in the user control panel when Auctions were started/ended. So, its like trial and error and a complete guessing game unless you can remember the exact date of your previous Auction. Please make it user friendly.

 

[alcy]

@alcy - In general most domains go into auctions but there are certain domains/tlds with restrictions.

@NYK @jmaurya - A domain can be pushed to another Sav account at anytime, even within the 60 day transfer lock. The restriction on the money back period has been removed so a domain could be registered then pushed to another Sav account the next second if you wanted to.

@alcy - If you submit the ticket to delete the domain but we do not answer the ticket within the 5 days, we will still delete the domain and issue the refund.

In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.

man...yer bugs just dont end

I got nothing left but to smile now about it...

so my dn newworldorder..xyz expired 4.18

it was deleted from my panel around 5.20

and today it magically reappeared

honestly.. u just need a new team of coders... else yet bugs never end

 

[Harsh Karel]

@Nick R I won an expired domain, which was already registered at Sav. After the payment went through I was expecting an immediate transfer as the domain is at Sav already. I see the domain is renewed but is not in my account yet. Is this some sort of issue or does it take time?

 

[Nick R]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

 

[alcy]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

but I list all my concerns here. I see zero purpose for phone calls. but they are not really my concerns but more like yer bugs...plz fix..I gave enuf details to fix the last one. why this magic now about expired names deleted then returning to panel... its not concern...just bug.

 

[shaikh555]

@Nick R
Ticket no.- 55501994
Dear Sir
Today I register 6 .xyz domains at Sav,
After payment of 6 domains $4.14 which debited in my paypal account, my 5 domains shows in portfolio but 1 domain ( mention in mail) still not shows in my portfolio. Kindly do the needful. Thanks.

 

[Nick R]

@Nick R
Ticket no.- 55501994
Dear Sir
Today I register 6 .xyz domains at Sav,
After payment of 6 domains $4.14 which debited in my paypal account, my 5 domains shows in portfolio but 1 domain ( mention in mail) still not shows in my portfolio. Kindly do the needful. Thanks.

It looks like we both received and answered the ticket yesterday.

 

[alcy]

@darkniight - That is a great suggestion. I've added it to the list.

@alcy - See my DMs. I would be happy to setup a 1-on-1 call between us to go through all of your concerns. Just reply back if you ever want to have a in-depth conversation.

@Harsh Karel - Submit a support ticket with the domain name and we would be happy to take a look.

just got this email below from yer support without further clarify or domain..poorly written and confusing.. so can u clarify what new bug or problem are u having today with this? ty

"Hello,
We accidentally sent you the emails for both the buyer and the seller
of domain auctions even though you’re just trying to transfer a domain
on your own. Please disregard those emails.