homey said:
...am sorry somebody pissed in your cornflakes this morning and...
Typical business protocol and courtesy does not permit one who represents an institution to get into an arguement or shouting match with a customer or potential customer, even if it is in the form of an email, forum, or a chat room environment.
croman92 said:
But I don´t understand why you need verification letter when you accept only verified PayPal (as payment option). Those who have verified paypal have already verified their adress or am I wrong?
A very good point
homey said:
Yes, they verified it with Paypal. But not with us...
Not a very good point. Actually, what is the point? This is the one step PayPal has faulted in? You do not trust PayPal and its secure system that serves millions, perhaps billions, of worldwide registered users on a daily basis? Your institution, as a startup company, does not trust PayPal as a payee and a payor source and think that your company can do a better job at security than a multibillion dollar company named PayPal (aka:ebay)? You're going to take their verification process one step further? I am not defending PayPal's system in regards to security measures but I can not begin to rationalize the thought process behind all of these needless and wasteful measures you are taking. Let alone comprimising and breeching security and identity by having so much personal information in print.
homey said:
So if we need to get hold of a person that send fraudulent traffic to us...
You need to get hold of a person that sent fraudulent traffic? Okay, you get "hold" of them. What are you going to do? Does not your system you have in place measure sources of traffic? IP addresses? Country of origin?
homey said:
That is why we do the verification letter also.
So, you think that those that register with PayPal and go through their verification process (which is quite involved and revolves around a person's banking institution, address, and credit issuing bodies) that those people you suspect may have provided "bogas" information to PayPal that, by diggity dang, you're going to catch them by simply sending them a verification letter? Okay, you catch one. Then what?
homey said:
It is a simple 2x check that most have no issues with.
Let me get this straight; you have folks jump through multiple hoops signing up and verifying and reverifying what is already verified until there doesn't seem to be anymore verification process left. But you are going to send out a letter to verify the verification process?
What business model are you utilizing? How many members have signed up?
What I see is a needless and wastefull act of money spent that should and could easily go to your subscribers. The cost of paper, envelopes, postage, courier expenses, paying employees to do such mundane tasks...need I go on?
As a member of your board, I would want to know why you are needlessly spending money. As a partner in your institution, I would want to know why you are needlessly spending my money. How many people do you have on your payroll that are involved in this verification processess? What are done with those letters upon return? What is done with the confidential information that is in print? Who secures this?
As a consumer, what I am seeing are legitimate questions and concerns.
Is the reason for wanting a additional verification process (ie, sending a letter to a physical address) is the simple fact that PayPal views domain names as
intangible property and, therefore, perhaps any monies generated from the the parking of domain names may also be termed as interest made relating to the intangible property? (Seriously, PayPal terms views domain names as intangible property. Ever try to get money back on a domain name that you paid for and never received? Try 19 of them...
at once! That can be a whole new thread). And, being that it is intangible property, when you suspect "bogas" traffic you want some recourse to recover funds forwarded seeing that PayPal will be of no benefit in this area of recovery. You can't file charges for recovery very easily on a PO BOX number.
As a business person, I can truly appreciate your standing steadfast with an institution you represent. But you appear to be defending and indefensible position.