NameLot

Godaddy Bugs

Located in Domain Registrar Reviews, started by Recons.Com, May 18, 2019

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  1. Blitzpotz

    Blitzpotz Account Closed (Requested) VIP ★★★★★★★★★★

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    Dave, you are not alone.

    I entertained this forum yesterday with the same strange experience. Start reading here.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Ja Kai

    Ja Kai Account Closed (Requested)

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    That's not what I was getting at....

    I think you said the impact is nominal - so why piss people off with t
    Joe seems like a real nice guy. BUT, I don't think he has the power to get this stuff fixed.
    Joe, About time Godaddy replaces Charles Beadnall. As continually stated, Godaddy's code and back-end are a complete mess - worse than any other online site I am a part of - way worse.
     
  3. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Send me the domain.
     
    Last edited: Sep 17, 2019
  4. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Hi Joe it happened again on what I would say is a low value domain. Only after 24+ hours do I get an email saying that I need to respond to that email to transfer the domain - there is no communication before that to say there may be a delay or futher verification needed. But there is an interesting point in the email as you can see - the transfer will proceed anyway after 5 days. So the flagging only has the effect of delaying transfer, and presumable no further emails are sent to registrant before transfer completes. Does this make sense given the delay, inconvenience, and uncertaintly it generates?
    Also you do make a valid point about people being able to spoof your phone number to receive 2FA verification texts, which is why authentication via an authentication app is preferable and thankfully is offered by GD. Perhaps these security flags should not go up where 2FA is in place and is not SMS based.
     
    Last edited: Sep 19, 2019
  5. NameDrop

    NameDrop Established Member

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    This is happening to me now. I purchased a big bulk of domains, and have been trying to push them for 7 days. It's taken me hours!! No days to do this!! I've even had to repeat the process twice on the same domain. Now I'm receiving the following notice when I try to approve the contact changes.... Given request is invalid. If you feel this is incorrect please try again. Other registrars allow a bulk push within 5 minutes. Why has GoDaddy made this so difficult, and does anybody know a faster way to do this? :banghead::banghead::banghead::banghead:
     
    Last edited: Sep 27, 2019
  6. Blitzpotz

    Blitzpotz Account Closed (Requested) VIP ★★★★★★★★★★

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    My destiny as a martyr will fulfill :dead:

    No mood for kidding? While the Godaddy transfers from and to other registrars are smooth again, you accept and the name is out, there seem to be continuing issues with push inside Godaddy. The main difficulty is they changed the seller/pusher instruction for Whois action by 180°, IMHO. While all the time before you had click a checkbox if you wanted to change Whois into buyer´s data, now you have to click a checkbox if you want to keep the seller´s data. Or was it the other way round? This is the main reason why buyer has a lot of homework changing Whois. The time-consuming method doing this is surely not what Godaddy expect by themselves.
     
  7. Blitzpotz

    Blitzpotz Account Closed (Requested) VIP ★★★★★★★★★★

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    I had the same experience right now. My Godaddy rep has reminded me to open the link in a private browser window. Then it works and in a minute the Whois change is confirmed.
     
  8. NameDrop

    NameDrop Established Member

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    80056817-8776-4A9A-A158-869C7C358700.png
    That hasn't worked me. I had to have the seller cancel the transfers and have him resend them. Now I have changed the contact info, I approve the the contact change email, but now I am receiving emails saying that the domain ownership has been approved but it's blank with no domain name. This is now happening to all the domains I am approving, and none have gone into my account. They're still pending in transfer in. Has this happened to anyone?
     
    Last edited: Oct 2, 2019
  9. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    I let the team know about it. Thanks for sharing it.
     
  10. Ja Kai

    Ja Kai Account Closed (Requested)

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    Joe - Seriously - Why can't you get this fixed? Why can't godaddy fix all these push issues? Can't you see how many folks are at their wits end?
     
  11. wwwweb

    wwwweb Top Contributor VIP ★★★★★★★★★★

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    I am a buyer in a large escrow transaction, that is hanging in the wind of a godaddy push.

    At one time I welcomed a good godaddy push, now I dread it.
     
  12. Ja Kai

    Ja Kai Account Closed (Requested)

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    Joe - you just posted. Are you able to finally fix these issues?
     
  13. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    Another one.

    When you delete a domain at Godaddy, it seems they don't actually delete it even if their instructions say they do. What is going on here?

    If you delete a domain normally it is supposed to leave your registrar account immediately and not be recoverable, and just drops - which matters if someone demands you hand it over, it is now out of your control and the only way for them to get it is to dropcatch it. But Godaddy's process says "Delete" and sends you an email saying it is cancelled, the Godaddy account says its status is Cancelled, then later when you are not looking your account changes the domain's status to Expired-Recoverable and it stays in your account.

    Here are the instructions:https://uk.godaddy.com/help/cancel-my-domain-412 and they say:

    Godaddy-cancellationScreenshot20191004.png

    The instructions for deleting other products are at https://uk.godaddy.com/help/delete-products-in-my-godaddy-account-7468but for domains they just link you back to the above page.
     
    Last edited: Oct 4, 2019
  14. Ja Kai

    Ja Kai Account Closed (Requested)

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    It is so frustrating - nothing works at Godaddy.
     
  15. Ja Kai

    Ja Kai Account Closed (Requested)

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    Having a Godaddy account is like driving a 20-year-old car... The shit that hasn't worked for years, still doesn't work, and your always wondering what's going to fail you next....
     
  16. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    It has always been like that. We do not have to send your domain to the registry when you delete it. We have always had a buffer to protect against people who accidentally delete things. We will not change this.
     
  17. Ja Kai

    Ja Kai Account Closed (Requested)

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    Then why have the language, "It is immediately deleted from your account"?
     
  18. carob

    carob Top Contributor VIP ★★★★★★★★★★

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    No, maybe I have been using Godaddy longer than you - in the past delete meant delete and it did leave your account at once and drop in about 30 days. I have done it.

    So in the case you describe, does the domain just drop or do you try to sell it?
    .
     
  19. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Because it may be immediately deleted under some circumstances. Different TLDs have different rules, the domain lifecycle also plays a part in it, the length of time the domain was registered etc etc there are a lot of variables. In the majority of cases you can still renew it if you mistakenly delete it. However, we feel it is better to set the expectation that the domain will not be recoverable because there is that chance. It is also going to potentially break a bunch of things in your account if they are tied to the domain such as email for example. We could write a 50 page help article to cover all the scenarios that could happen that no one would read or we can do what we did.

    And even if you do delete your domain and we send it to the registry depending on the lifecycle and the TLD etc your name is still going to be on the WHOIS and you won't be able to access the domain to pull it back, nor will we, say a pending delete status on a .com. You'll need an act of God or a court ruling to get that to change. So deleting a domain name when you have an order or a demand letter is probably not the best course of action anyway, but the OP should consult their own legal counsel to determine that.
     
  20. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    I'm not talking about if you can see it in your account or not. I am talking about what the OP asks. Do we immediately drop it to the registry for someone to drop catch. No we don't (in most cases - see above there are caveats). We have done shorter than 30 days and much longer than 30 days in the past but we have not just dropped the domain immediately to the registry except in certain circumstances. This is what we generally do and we will not change that because it helps people who accidentally delete something.
     
  21. Ja Kai

    Ja Kai Account Closed (Requested)

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    Forced to accept 3 purchases into Godaddy as pushes - HAD TO ENTER INFO. THREE TIMES!!!!!

    JOE! Seriously! Are you going to get this fixed?
     
  22. forge

    forge disturbed 92% VIP

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    I'd like to add how frustrating and annoying it is trying to get an auth code for GoDaddy registered names. In my experience there is a less than 40% chance of getting the code on first request, even after getting a confirmation in the control panel that one has been sent. I have used at least 15 registrars on a regular and extended basis, and GoDaddy is the only registrar where this is a longstanding and regular problem.

    So... why?
     
  23. forge

    forge disturbed 92% VIP

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    Good point. I've been pretty confused about this language (or rather the number of days mentioned) since GoDaddy's change of policy.
     
    Last edited: Oct 5, 2019
  24. wwwweb

    wwwweb Top Contributor VIP ★★★★★★★★★★

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    I know Godaddy monitors this thread, so I hope they listen up and hear that instead of people attempting to take pushes at Godaddy, they are just moving the names out via auth code, it is easier, and faster.

    I really hope they fix their issues within their platform, it's a shame with all their resources they cannot get past these bugs.

    Another thing I would hope Godaddy to work on is for people to have an account balance, or add funds to a balance, they used to have that, like pretty much any other register has one.
     
    Last edited: Oct 5, 2019
  25. Ja Kai

    Ja Kai Account Closed (Requested)

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    Godaddy's lack of a response and/or fix, shows that they are in over their heads. I don't think they know how to fix. Epik would have had this fixed the same day. Rob Monster gets shit done
     

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