GoDaddy Bugs

[Recons.Com]

First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

 

[Ja Kai]

I've went over this many times, in various threads. Read the Best Registrar threads out.

It's cheaper for me based on what I have.

I have a good rep, quick responses.

Integrations with the marketplace, I like.

Site design needs help.

What I've always said, if you like your registrar, that's all that matters.

"Why would anyone use Godaddy anyways?"

Why are you?

You clearly didn't read what I wrote. All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game. That's it.

 

[Blitzpotz]

All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game.

Right, and that´s why they have so many bug testers. I still wonder why just a small minority is posting here.

I've went over this many times, in various threads. Read the Best Registrar threads out.

Sure but this is neither a Godaddy fan thread nor a Godaddy hate thread. Did you not suffer any bugs with your Godaddy account recently?

 

[JB Lions]

Right, and that´s why they have so many bug testers. I still wonder why just a small minority is posting here.

Sure but this is neither a Godaddy fan thread nor a Godaddy hate thread. Did you not suffer any bugs with your Godaddy account recently?

I literally posted a bug above. Let me quote myself:

Well again, in all fairness. That login bug has been going on forever it seems like and has been mentioned by many people.

 

[Mister Funsky]

All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game. That's it.

Exactly. That is why my domains are moved after the lock. If they gave us privacy (which, for those of you that may not know costs them nothing) I would leave my names there for the duration of the registration at a minimum. As it is, they get moved to Epik or Silo as soon as possible.

 

[Ja Kai]

Exactly. That is why my domains are moved after the lock. If they gave us privacy (which, for those of you that may not know costs them nothing) I would leave my names there for the duration of the registration at a minimum. As it is, they get moved to Epik or Silo as soon as possible.

Absolutely - I hold for the lock and that's it....A lock that isn't even required by ICANN rules - BTW. Another way yo lock you in for a couple months, hoping that you'll stay, because you have become complacent.

 

[carob]

You can transfer out your domain after it expires. https://www.godaddy.com/help/transferring-expired-domain-names-5019?

It would appear that is only possible for 12 days after the expiry date because it says during the grace period, and implies that is 30 days:

If your domain name has expired, you can still transfer it to another registrar during the renewal grace period.

If your expired domain has Private Registration enabled, you will not be able to transfer it. Privacy cannot be removed from an expired domain.

You must complete the transfer during its grace period before the domain name falls into "redemption," which is when the domain name begins its transfer back to the registry for someone else to register it. The length of the grace period differs by domain name extension. Most general top-level domain name extensions (gTLDs) like .com and .net have a 30-day grace period between expiration and redemption.

But an email from GD about an expired domain says the grace period is now just 12 days:

If you do not renew your domain(s) during the 12-day Renewal Grace Period, you
will incur a fee of $80.00 USD in addition to the domain renewal fee.

 

[tonyk2000]

It appears that GD no more allows expired domain transfers (and maybe renewals with or without $80 fee) if the domain received a bid on expired auctions. Which is logical. Earlier, some folks were trying to obtain domains cheaper, so, even with limited whois, they emailed all known (as per historical whois) emails trying to contact the owner - I experienced this myself (one of my buyers allowed his domain to expire, the domain appeared on GD auctions and, since my email was admin contact at some point of time, I received a number of solicitations to sell this domain *which I no more owned for a long time* right after if was shown on expired auctions with active bidding).
I am unsure is it currently possible to renew or transferaway expired GD domain in other cases (no auction bids, not purchased as closeout).

 

[carob]

I am unsure is it currently possible to renew or transferaway expired GD domain in other cases (no auction bids, not purchased as closeout).

GD give the various time periods that apply here:
https://uk.godaddy.com/help/renewing-my-expired-domain-name-609

It contradicts what the GD email I quoted above says. That email said 12 days, GD website says19 after expiry until redemption fee ($80) applies for renewing at GD:

Day 19 Domain remains on hold but becomes subject to redemption fee. DNS is interrupted.

and:

Day 26 Domain is put up for domain name auction. You can manually recover your expired domain name or place a bid on the domain name through auction.
Day 30 Domain is no longer available to renew or recover in your account. You can place a bid on the domain name through auction.

So in the first four days of the auction you can still renew the domain, but the somewhat contradictory GD info supplied implies you cannot transfer it after day 12 or day 19 after expiry.

 

[Windoms]

If they gave us privacy (which, for those of you that may not know costs them nothing)

Being the largest registrar they make tons of money with private registration.
But for those with Discount club, they could make an exception and give us free privacy.
@Joe Styler you guys really could.

 

[Joe Styler]

It would appear that is only possible for 12 days after the expiry date because it says during the grace period, and implies that is 30 days:


But an email from GD about an expired domain says the grace period is now just 12 days:

that is about renewing the domain with us, not transferring it away.

 

[Joe Styler]

The various dates people are referring to are for different reasons and are correct. But different things happen on the dates, like, you get charged more to renew, or the DNS is locked and changed to alert the domain owner that he domain expired, etc.

Bottom line is the emails all say if you don't renew your domain you will lose it after it expires. All the other things we put out there are various other things that happen post expiration.

As far as the time frame, well that varies by tld but for .com, and most other domains, you have up to 30 days to renew it. You can renew it without additional cost up to day 19 post expiration.

You can transfer it out until day 30, follow the link I posted above for the help article on how to do this.

 

[Ja Kai]

The various dates people are referring to are for different reasons and are correct. But different things happen on the dates, like, you get charged more to renew, or the DNS is locked and changed to alert the domain owner that he domain expired, etc.

Bottom line is the emails all say if you don't renew your domain you will lose it after it expires. All the other things we put out there are various other things that happen post expiration.

As far as the time frame, well that varies by tld but for .com, and most other domains, you have up to 30 days to renew it. You can renew it without additional cost up to day 19 post expiration.

You can transfer it out until day 30, follow the link I posted above for the help article on how to do this.

Joe - wouldn't it make sense to renew up to day 30 without $80 fee to retain customers? Rather than push your customers to another registrar, where they can pay $8 - $10 for the transfer?

 

[carob]

that is about renewing the domain with us, not transferring it away.

Ok thanks. This could be cleared up for all users by just amending the terminology to read "renewal grace period" and "transfer grace period" as they are do different things and have different values.

 

[Blitzpotz]

Yesterday I posted about declined terms for transfers not being concrete enough, see #109. So the following discussion moved around time limits and could not solve my problem.

In the old domain management you could go into "Expired Domains" and transfer out names in the status "Expired - Recoverable", if you had the relevant authcodes offline because Godaddy would no more send them. You had to unlock the domain as always when transfering which was possible.

In the new domain domain management you can no more unlock recoverable domains and so no more transfer them out. It does seem as if you could unlock, but if you try you receive an error message "There was an error processing your request ...". Bug or intent?

Well, if I remember correctly! But I did so several times just to save some money avoiding their $80 recover fees. Can members confirm my description?

 

[Joe Styler]

Joe - wouldn't it make sense to renew up to day 30 without $80 fee to retain customers? Rather than push your customers to another registrar, where they can pay $8 - $10 for the transfer?

I forget the exact number because it's been a while but it is something like an extremely small number of people who renew later than 7 days after expiration, and it tapers down from there as well even smaller. Most people who want to keep their domain renew before there is any redemption fee added.

 

[Joe Styler]

Yesterday I posted about declined terms for transfers not being concrete enough, see #109. So the following discussion moved around time limits and could not solve my problem.

In the old domain management you could go into "Expired Domains" and transfer out names in the status "Expired - Recoverable", if you had the relevant authcodes offline because Godaddy would no more send them. You had to unlock the domain as always when transfering which was possible.

In the new domain domain management you can no more unlock recoverable domains and so no more transfer them out. It does seem as if you could unlock, but if you try you receive an error message "There was an error processing your request ...". Bug or intent?

Well, if I remember correctly! But I did so several times just to save some money avoiding their $80 recover fees. Can members confirm my description?

In the new view there is a bug when doing it in bulk. That is being fixed soon. You can do it for one domain.

 

[Ja Kai]

In the new view there is a bug when doing it in bulk. That is being fixed soon. You can do it for one domain.

Joe, There's always a "bug"...Have you realized this yet?

Do you understand that other registrars don't have these "bugs", like Godaddy does?

 

[carob]

Godaddy chat has been offline for 24 hours
https://www.godaddy.com/help/contact-us
It says it is available there 24/7 but always just says "Chat Loading" even if you refresh the page, try later, try different browser.

 

[carob]

New bug with transfers. Normally you can complete a transfer out in under 15 minutes by following these GD instructions https://uk.godaddy.com/help/accept-or-decline-a-transfer-away-from-godaddy-6040
But now after doing that it just says "Your transfer is pending." Then next day you get an email to the registrant email address saying transfer will take place in five days, if you want to speed it up please reply to this email. Bizarre, not working as usual or as described in GD's instructions.

 

[Joe Styler]

New bug with transfers. Normally you can complete a transfer out in under 15 minutes by following these GD instructions https://uk.godaddy.com/help/accept-or-decline-a-transfer-away-from-godaddy-6040
But now after doing that it just says "Your transfer is pending." Then next day you get an email to the registrant email address saying transfer will take place in five days, if you want to speed it up please reply to this email. Bizarre, not working as usual or as described in GD's instructions.

Some domains that are flagged as high risk are pulled manually to be checked. We have a pretty robust system in place to stop theft. Something on this transfer must have triggered that. You can reply and they will release it right away.
I'll look into the chat being down, where were trying to access it from?