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First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

gd-loading.JPG
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
@Joe Styler Here is a new bug:

I click to sort by expiration date once, it shows the list starting from the earliest expiry, I click once and it is supposed to do the reverse, as always, but the rolling wheel appears and stays like that forever, never loading. Simply crazy!!!

And very inconvenient that I cannot sort by the listing status. Have to look through 3000 names to find the names that has not been listed :(((

Another thing that broke with the new interface and has not been fixed: before I could just choose forwarding and click to update nameservers, if the are not gd ones. Now, it will give an error. You have to do an extra step of first changing nameservers to gd and then going for forwarding after waiting few minutes.

And one more afternic related issue:

Why does Afternic remove GD names just 3-4 days past expiration? The name still works, forwards etc. I am still the owner, just contemplating if I should renew and then, bam, email from Afternic that the name is removed. And adding it back can take few months!!! I mean, it is your company! Can't your DBs talk and really remove the name when account change has happened?

Thanks I will look at those things and add them to the list we have for the developers. Removing domains when they expire though is not going to change. When they expire we remove them, if you want to keep them for sale renew them.
 
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GD-Afternic link is buggy. In particular, I have experienced the following in old interface, and I'm sure that the new interface has the same issue: Domain disappears from control panel after the afternic sale is started ("Pending Sale" Afternic status) - which may be fine (a guarantee that I would not mistakenly sell it manually to somebody else or simply transfer it away in the meantime), however if the sale does not happen and afternic listing is restored - then the domain is still invisible at my GD account! I am unsure how long does it take for GD to return the domain to my view - I always emailed my account manager and he returned domains manually.
the domains should come back to the account after the for sale hold ends automatically. I asked the support team and they have not had any complaints about it not working. If you have an example of one that is stuck let us know so we can investigate it and see why it is happening.
 
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the domains should come back to the account after the for sale hold ends automatically. I asked the support team and they have not had any complaints about it not working. If you have an example of one that is stuck let us know so we can investigate it and see why it is happening
OK. Exactly this happened a few days ago, but I did not email my account manager yet. Will now PM you the domain which: 1) had a recent unfinished afternic sale 2) is not currently visible inside my GD account.
Thank you Joe.
 
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@Joe Styler ....And very inconvenient that I cannot sort by the listing status......

It's amazing a multi billion dollar company like Godaddy does not allow for sorting of some of the columns by date and/or status. Very tedious and frustrating plus error prone doing a sort manually.
 
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Right now:

dcc.godaddy.com/transfers

Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.

(quote end)

Mosher's Law of Software Engineering:
Don't worry if it doesn't work right. If everything did, you'd be out of a job.

What if the authors of the new GD system studied this law together with asp/java/php etc..?
 
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  1. Listed a domain at GD Auctions.
  2. On August 30 received email "Your Premium Listing Just Sold".
  3. Checked GD Auctions page but domain is listed on Didn't Sell tab.
  4. Talked to support and confirmed domain was sold. Whois confirms ownership has changed.
YET, domain cannot be found on Domain Manager page.

No further communication from GD since then. Where is my domain or payment?
 
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That is not a bug. Your name sold. It did not sell as an auction. It sold as a premium listing. Therefore it should show up in your, didn't sell section, on auctions as the auction listing cancels after it sells via another channel. We can't say it sold on the auction because it didn't. We need to take it from the domain manager page because you don't own it anymore, we gave it to the buyer.

Payment typically takes 5-7 days. It depends on the holidays and weekends etc when the banks are open, how you are being paid, what the bank accepting the payment does etc. Paypal is typically the fastest method of payment.
 
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Where is my domain or payment?
Do you have to update payee settings before they can pay you? This was my "destiny" being confronted with a bug there for weeks as I reported in this thread. It could be fixed last week and this Monday I was paid out.

Actually I am tired to post in this thread. While other registrars are thankful for customer sightings, some even donate Bug Bounties, I have the feeling to disturb here. Are we just maids preparing the bed for Huge Orgies?
 
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@Joe Styler as you are visiting this thread right now. I was a bit upset of the following response:
Removing domains when they expire though is not going to change. When they expire we remove them, if you want to keep them for sale renew them.
Because it´s easily said. I am working with Godaddy stats and relying on Whois searches. Could not use them for six weeks and lost a few names for renewal just because my analytics were not happening. No big names, probably pigeon shit as the Grandfather of Domaining would call them. But my system.

After Godaddy has cut the renewal time period in favor of their auction business two (?) years ago there was a following time window where you could transfer names out to another registrar instead of paying reactivation fees of $80. If I see it correctly (I even tried) this possibility does now no longer exist after you improved your Domain Management. Sad.
 
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Do you have to update payee settings before they can pay you? This was my "destiny" being confronted with a bug there for weeks as I reported in this thread. It could be fixed last week and this Monday I was paid out.

Actually I am tired to post in this thread. While other registrars are thankful for customer sightings, some even donate Bug Bounties, I have the feeling to disturb here. Are we just maids preparing the bed for Huge Orgies?
So true for what you say.

Most companies would be thrilled for you to point out a glitch/mistake. With godaddy, its like you're bothering them when THEY have a problem. And there are so many problems with their system.

Can you imagine if your Chase App (on you phone/computer) was functionality broken, like godaddy is? You go to pay a bill and it doesn't get paid? Only for Chase to do nothing for months, and hope you live through your power, internet and house payment not being paid.

Godaddy is going to be the next GE - legacies only last so long when your company has turned to shit. I used to have thousands of domains at godaddy. Now, I am down to the 40-60 that are locked after purchasing at auction.

You want to make good money? Short GD stock.
 
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You want to make good money? Short GD stock.
I would not underestimate them. Reading their last quarterly numbers I still would prefer a call against a put. It´s just they are obviously a too big ship to steer efficiently, so I imagine.

And I still want "my Godaddy" back. My Rep Mike F. has helped me a lot in any direction until he disappeared half a year ago. My new Rep is a great service guy, too. But he is meanwhile confronted with a dimension of problems too big for a single person. That´s why this thread exists and it is good that there are two Godaddy responsibles communicating on Namepros. I would not like to swap places with them.

I am sure Godaddy will manage this sooner or later but they need the input of this community (their customers) and they need the ability to listen.They should see us as partners. And if the sound of posts is not always business-like factual: they manage our property, our money, our success - it must be allowed to be afraid (and even aggressive then, simply psychology).

The world is becoming more complex every day. Things are failing which were a matter of course earlier. In Germany we have a few Government airplanes that are not able to fly. One has nearly crushed this April. And there is enough money for caring about those jets and there are good service contracts and great names of the German industry behind it. You cannot understand routine failure like this.
 
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Do you have to update payee settings before they can pay you? This was my "destiny" being confronted with a bug there for weeks as I reported in this thread. It could be fixed last week and this Monday I was paid out.

Actually I am tired to post in this thread. While other registrars are thankful for customer sightings, some even donate Bug Bounties, I have the feeling to disturb here. Are we just maids preparing the bed for Huge Orgies?
I'm not sure what you mean by this. But we are thankful and try and make updates based on feedback.
 
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@Joe Styler as you are visiting this thread right now. I was a bit upset of the following response:
Because it´s easily said. I am working with Godaddy stats and relying on Whois searches. Could not use them for six weeks and lost a few names for renewal just because my analytics were not happening. No big names, probably pigeon sh*t as the Grandfather of Domaining would call them. But my system.

After Godaddy has cut the renewal time period in favor of their auction business two (?) years ago there was a following time window where you could transfer names out to another registrar instead of paying reactivation fees of $80. If I see it correctly (I even tried) this possibility does now no longer exist after you improved your Domain Management. Sad.
You can transfer out your domain after it expires. https://www.godaddy.com/help/transferring-expired-domain-names-5019?
 
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Typical large monopolistic middle-manager response....

If you don't like it (our $80 fee) then leave.

THAT'S WHAT I'M TALKING ABOUT.

Why would a company want someone to leave? Why wouldn't they change their policy to accommodate regular fee renewals during the time in which domain could be transferred.

That's some ass-backward thinking.
The problem is that less than 5% of the people paying the $80 fee know that they can simply transfer to another registrar for $8 to avoide fee. Godady should be ashamed that they don't advise people of this. It's all about taking the registrant's $80 - WHEN IT DOESN'T COST GODADDY anymore to renew through the registry.
 
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The problem is that less than 5% of the people paying the $80 fee know that they can simply transfer to another registrar for $8 to avoide fee. Godady should be ashamed that they don't advise people of this. It's all about taking the registrant's $80 - WHEN IT DOESN'T COST GODADDY anymore to renew through the registry.

In all fairness, do you know what they do advise you of? Your domains expiring. Besides numerous mails, when I login:

--------------------.com and 9 other domains are expiring soon. Renew.

In red. With a warning triangle. At the very top of the page.

I don't need any of this because I'm actually organized and this has never been an issue for me. But if I wasn't, they give plenty of warning. It's always been baffling to me that people can't manage to renew their names in time.

I'm not sure what you mean by this. But we are thankful and try and make updates based on feedback.

Well again, in all fairness. That login bug has been going on forever it seems like and has been mentioned by many people.
 
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In all fairness, do you know what they do advise you of? Your domains expiring. Besides numerous mails, when I login:

--------------------.com and 9 other domains are expiring soon. Renew.

In red. With a warning triangle. At the very top of the page.

I don't need any of this because I'm actually organized and this has never been an issue for me. But if I wasn't, they give plenty of warning. It's always been baffling to me that people can't manage to renew their names in time.
It's called fleecing your customers - rather than being partners with them.
 
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It's called fleecing your customers - rather than being partners with them.

Take it more seriously, renew your domains on time. Get organized. They give you all kinds of warnings, probably more than most. If they really wanted to fleece you, they wouldn't email you and put up big warnings you can see when you login.
 
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Take it more seriously, renew your domains on time. Get organized. They give you all kinds of warnings, probably more than most.
I have never missed a renewal date on a domain I wanted to keep.
You are missing the point - it is bad business to screw your customers, when given the opportunity to do so.

Why would anyone use Godaddy anyways? Except their auctions (as they have lion's share).

Please name one other aspect of Godaddy, which you would rate as number 1, out of all the registrars? Their is nothing....except their monopoly on auctions.
 
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I have never missed a renewal date on a domain I wanted to keep.
You are missing the point - it is bad business to screw your customers, when given the opportunity to do so.

Why would anyone use Godaddy anyways? Except their auctions (as they have lion's share).

Please name one other aspect of Godaddy, which you would rate as number 1, out of all the registrars? Their is nothing....except their monopoly on auctions.

I've went over this many times, in various threads. Read the Best Registrar threads out.

It's cheaper for me based on what I have.

I have a good rep, quick responses.

Integrations with the marketplace, I like.

Site design needs help.

What I've always said, if you like your registrar, that's all that matters.

"Why would anyone use Godaddy anyways?"

Why are you?
 
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I've went over this many times, in various threads. Read the Best Registrar threads out.

It's cheaper for me based on what I have.

I have a good rep, quick responses.

Integrations with the marketplace, I like.

Site design needs help.

What I've always said, if you like your registrar, that's all that matters.

"Why would anyone use Godaddy anyways?"

Why are you?
You clearly didn't read what I wrote. All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game. That's it.
 
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All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game.
Right, and that´s why they have so many bug testers. I still wonder why just a small minority is posting here.

I've went over this many times, in various threads. Read the Best Registrar threads out.
Sure but this is neither a Godaddy fan thread nor a Godaddy hate thread. Did you not suffer any bugs with your Godaddy account recently?
 
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Right, and that´s why they have so many bug testers. I still wonder why just a small minority is posting here.

Sure but this is neither a Godaddy fan thread nor a Godaddy hate thread. Did you not suffer any bugs with your Godaddy account recently?

I literally posted a bug above. Let me quote myself:

Well again, in all fairness. That login bug has been going on forever it seems like and has been mentioned by many people.
 
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All domainers are FORCED to have godaddy account, if they want to be in the acquisition of expired auctions game. That's it.

Exactly. That is why my domains are moved after the lock. If they gave us privacy (which, for those of you that may not know costs them nothing) I would leave my names there for the duration of the registration at a minimum. As it is, they get moved to Epik or Silo as soon as possible.
 
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Exactly. That is why my domains are moved after the lock. If they gave us privacy (which, for those of you that may not know costs them nothing) I would leave my names there for the duration of the registration at a minimum. As it is, they get moved to Epik or Silo as soon as possible.
Absolutely - I hold for the lock and that's it....A lock that isn't even required by ICANN rules - BTW. Another way yo lock you in for a couple months, hoping that you'll stay, because you have become complacent.
 
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