Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Dynadot]

Please show forum name at this page https://www.dynadot.com/account/ instead of finding it in the settings.

Our team have now added the 'forum name' to your account information drop-down menu, in the top-right corner of the page at Dynadot.com. That will now show in the drop-down menu between your own name and email address, thank you again for the feedback.

 

[Dynadot]

ok ty .. good to have an official confirmation. sadly like many I must say I'm not overly impressed with yer support. rarely do they give good info. I understand one person cannot know all... but if that is true then isn't it their obligation to go ask around...instead I often simply get the wrong answer... like in this matter here whereby support person basically told me same thing u said for under 500.. but she said it for over 500

either way I'm glad u guarantee canadians at least no extra PayPal charge over 500... but doesnt this mean u send it as mass payment then? same one u told me here earlier u do not do cause u think pp stopped supporting it... I mean how do u send it then... and why not do it under 500 too...ty

I'm sorry to hear of your experience, and thank you for letting us know. Our payout policy has undergone several revisions since being introduced, as we have been working to improve the policy based on customer feedback so there may have been a misunderstanding on the agent's part based on a previous element of the policy. I will clarify this with the team and ensure our agents are all up to date on the current policy. We do always encourage our agents to reach out for clarity if they're unsure on a particiar policy or query, and continue to work with our team to improve our collective knowledgebase and provide better service.

As we don't have the mass payment option available we send all payout requests manually, and it's very rare for PayPal to deduct the fee from the receiver's portion of the funds rather than charge ourselves for the fee. In those rare instances we would contact the customer to advise them before submitting the payment, and this appears to depend on the individual account receiving the payment rather than the country the account is registered to. We've been able to send payouts via PayPal to customers around the world with the fee being charged to Dynadot, but occasionally we do come across a payout request where PayPal will deduct the fee from the customer's funds, unfortunately.

 

[Dynadot]

@Dynadot

On point.
What we need are updates on bugs corrected already.
Not you will forword this and that to tech guys.

Nice attitude but no real actions like a chat robot as always.

Thank you for the feedback, it is entirely understandable to expect an update on reported bugs when they have been addressed and I do apologize for any that have been missed. We'll be sure to work on improving the consistency of our updates in this regard in the future.

If there are any previously reported bugs you had in mind and would like an update on I'd be more than happy to follow up on those for you.

 

[friendzone]

Loving so far the dynadot experience. One thing . Where can I find new offers from Dynadot?

 

[Dynadot]

Loving so far the dynadot experience. One thing . Where can I find new offers from Dynadot?

I'm delighted to hear that, and thank you for joining us! You can always find our monthly sales and promotions here:

https://www.dynadot.com/sales.html

We also send out a monthly newsletter with our latest sales, promotions and coupon codes. If you'd like me to check if your account is on our mailing list, or have your account added, please just send us your username in a private message and we can check your account.

 

[friendzone]

I'm delighted to hear that, and thank you for joining us! You can always find our monthly sales and promotions here:

We also send out a monthly newsletter with our latest sales, promotions and coupon codes. If you'd like me to check if your account is on our mailing list, or have your account added, please just send us your username in a private message and we can check your account.

Thank you. I’ll check that link. Keep up the great work.

 

[Embrand]

A small thing, but in the "Manage Domains" section, if you choose to display the "Other Registrars" tab, the tab says "Other Registar" without the second "r".

 

[DnDigger]

Would be convenient to have saved Dynadot DNS profiles which could be applied after registration as default or manually selected later so you wouldn't need to pick TXT records everytime.

 

[thekiller]

Ability to list domain names for sale as soon as they are registered instead of waiting for 5 days.

 

[CloudTech]

in processing queue (usually processed within 24 hours)

 

[ecomslice]

any code for renewals internally ?

 

[golan]

This company is actually rubbish

Strong and expert statement from a n00b account.

 

[Dynadot]

A small thing, but in the "Manage Domains" section, if you choose to display the "Other Registrars" tab, the tab says "Other Registar" without the second "r".

Thank you for letting us know, I've asked our team to have the spelling updated there.

 

[Dynadot]

Would be convenient to have saved Dynadot DNS profiles which could be applied after registration as default or manually selected later so you wouldn't need to pick TXT records everytime.

Thank you for the suggestion, I've passed this on to our team as a feature request for preset DNS profiles. For new registrations, you can currently set the default name servers or DNS records you'd like to use by adjusting your settings here:

https://www.dynadot.com/account/domain/setting/server.html

 

[Dynadot]

Ability to list domain names for sale as soon as they are registered instead of waiting for 5 days.

This isn't possible at the moment unfortunately, as our team previously encountered issues with domains that needed to be grace deleted but had already been purchased by another user through our marketplace. Due to this, domain names can't be listed for sale until their grace deletion period has ended at this time.

 

[Dynadot]

in processing queue (usually processed within 24 hours)

Are you experiencing delays with order processing? I can take a look into that, I'd just need to ask you to privately message us with your Dynadot username.

 

[Dynadot]

any code for renewals internally ?

I'm sorry, we don't have any coupon codes for renewals at the moment. We do have some renewal sales running however, you can find those listed towards the bottom of our sales page:

https://www.dynadot.com/sales.html

 

[Dynadot]

Guys,

This company is actually rubbish in terms of customer support.

My ticket got closed due to inactivity but I have been waiting for their response.

27/12/2020: Ticket raised by Dynadot staff
28/12/2020: I respond with a little more clarity
31/12/2020: I ask for an update
05/01/2020: Your ticket has been closed due to inactivity. No response nothing.

I am no longer able to respond to reopen this request.

Ticket #8941

I REPEAT THEY ARE SH**. Take your money and go elsewhere, they are not the cheapest anyways.

Its going to be brutal if they ban me now for calling them out here on the forums.

Apologies again for the delayed response to the ticket, our team updated the ticket within your Dynadot account on January 9 and it looks like the original request has now been fulfilled.

 

[tiletalk]

Strong and expert statement from a n00b account.

Cool story brah

 

[Dynadot]

Would be convenient to have saved Dynadot DNS profiles which could be applied after registration as default or manually selected later so you wouldn't need to pick TXT records everytime.

Whilst we don't have a specific DNS-profile feature at this time, our team has advised that you can use our domain folders to achieve the same result. You would first need to create folders within your account by using the 'New Folder' button here:

https://www.dynadot.com/account/domain/folder.html

Once your folders have been created, you can use the link under the 'DNS" column to set the default DNS records or name servers for the folder. Any domains added to the folder will then be automatically set to use the folder's default records. To add your domains to the folders, you'd just need to follow the steps here:

https://www.dynadot.com/community/help/question/use-smart-folders