Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[DOMAIN ILLUMINATI]

Thank you for the suggestion, before I pass this on to our team could I please just clarify my understanding of the suggestion?

To my understanding, you would be looking to create groups of name servers, for example ns1.example.com, ns2.example.com, ns3.example.com and ns4.example.com. Then when setting those in future, you could just select all 4 name servers with one click, rather than selecting those individually from the drop-down menus. Would that be correct?

Thank you for your (fast) reply.

Yes, exactly (instead of "templates" I could also have written "groups".)

For example, in case I want to create a nameserver - group / template that includes the SEDO - nameservers ns1.sedoparking.com and ns2.sedoparking.com I would want to name / save it as SEDO NAMESERVERS (or just SEDO (or any other name)) so whenever I want to set the SEDO - nameservers for a(n other) domain name in future, I then simply can choose this created nameserver - group / template (maybe also from a drop - down menu as this is a generally a comfortable method) and all the included (originally saved) nameservers from this nameserver - group / template will automatically be added to / used for my domain name with just one click.

If you are going to implement this feature, then an integration of the possibility to edit the saved name server - groups / templates at any time would be perfect.

 

[itBigDad]

Hi @ReallyBigIdea.com, I've just learnt we do in fact have an active re-registration coupon for .COM domains, I'm sorry for the prior miscommunication. The code is "COMRR21", and that reduces .COM re-registrations to $6.99 each. The code is currently active until 00:00 UTC on 2021/02/01.

TOP, thanks @Dynadot

 

[Dynadot]

You do realize for vetted accounts if you do take auction locks off sooner, you will have more aftermarket participation follow thru. It's really important in the domainer cycle to be fluid with their domains as soon as they hit their accounts.

I do understand where you're coming from, and we are aiming to make our service and UI as domainer-friendly as possible. I've had your additional comments passed along to the team along with the original feedback, thank you again.

 

[Dynadot]

Thank you for your (fast) reply.

Yes, exactly (instead of "templates" I could also have written "groups".)

For example, in case I want to create a nameserver - group / template that includes the SEDO - nameservers ns1.sedoparking.com and ns2.sedoparking.com I would want to name / save it as SEDO NAMESERVERS (or just SEDO (or any other name)) so whenever I want to set the SEDO - nameservers for a(n other) domain name in future, I then simply can choose this created nameserver - group / template (maybe also from a drop - down menu as this is a generally a comfortable method) and all the included (originally saved) nameservers from this nameserver - group / template will automatically be added to / used for my domain name with just one click.

If you are going to implement this feature, then an integration of the possibility to edit the saved name server - groups / templates at any time would be perfect.

Thank you for clarifying, I've passed this on as a feature request to our team. We aim to make our control panel as user friendly as possible, and reducing the number of clicks required for any action always helps, so I can certainly see how this would help with domain management.

 

[DOMAIN ILLUMINATI]

Thank you for clarifying, I've passed this on as a feature request to our team. We aim to make our control panel as user friendly as possible, and reducing the number of clicks required for any action always helps, so I can certainly see how this would help with domain management.

It's great to read that (you'd see an improvement in this too and that you forwarded it to your team as a feature request), thank you.

 

[BrandingGo]

Hi @Dynadot kindly remove restriction for newly registered dot coms : This domain is in grace deletion period when the domain is adding to marketplace. Thanks

 

[CloudTech]

@Dynadot

Thank you for your asking.
But there should be a one time and for all solution for your really slow domain transfer in or out process,
not case by case assistances.
I bet you support girls do not like it too,
lot of labour and boring jobs to deal with.
It's the tech guys' fault.
not you support girls' task.

Are you experiencing delays with order processing? I can take a look into that, I'd just need to ask you to privately message us with your Dynadot username.

 

[CloudTech]

I have to say,


The boss of Dynadot is a rarely to see entrepreneur, not caring much on profits, addicted on tech stuff, sucessfully managing to keep the rock rolling at a thin margin. (I guess, we may not see another such good guy in a long time.)
He has a big vision, if domains will not be crushed by other innovative tech in near future and his successors will keep his business stragegy, Dynadot will become an one hundred year brand.

UI designers and UI experience manager are the best in the world.

Support girls are always nice and really helpful.

As for the tech guys, not so good, at least much less than the previous tech guys(not knowing them quitted or fired)


Still really missing the old system of Dynadot.

 

[CloudTech]

Domain transfer in and out at Dynadot could be completed in less than 5 minutes in old days, like today's Sav.

 

[Embrand]

The site seems to be very slow since yesterday? At least after logging in.

 

[Dynadot]

Hi @Dynadot kindly remove restriction for newly registered dot coms : This domain is in grace deletion period when the domain is adding to marketplace. Thanks

I have passed the request on to our team, but I'm not sure if this is something we'd be able to change at this time, unfortunately. The restriction was implemented fairly recently however, so our team will take another look into that and see if the restriction can be removed.

 

[Dynadot]

Thank you for the feedback @simmplex, the transfer processing times are something our team are looking into improving and I've passed your feedback onto our engineers.

 

[Dynadot]

The site seems to be very slow since yesterday? At least after logging in.

I see that we had some slowdown issues yesterday (January 20), but they should now be resolved. Are you still experiencing slowdown issues on our site? If so, clearing your browser's cache may help with that.

 

[Embrand]

I see that we had some slowdown issues yesterday (January 20), but they should now be resolved. Are you still experiencing slowdown issues on our site? If so, clearing your browser's cache may help with that.

Thanks, still slow after clearing cache. But hopefully it will improve soon.

 

[Dynadot]

Thanks, still slow after clearing cache. But hopefully it will improve soon.

Thank you for letting us know, I'll ask the engineering team to look into that. Are you finding the site to be slow in general, or only within certain areas, such as whilst managing your domains?

 

[Embrand]

Thank you for letting us know, I'll ask the engineering team to look into that. Are you finding the site to be slow in general, or only within certain areas, such as whilst managing your domains?

It seems to be mostly when I try to manage my domains (view all of them at once). Normally the system is fast.

 

[domvault]

site down again huh !!



not good

 

[Dynadot]

Thank you for letting us know @Embrand, and I'm sorry to hear that you're still experiencing issues with the speed of the site. I'm not aware of any other reports of the site running slowly at the moment, would it be possible to PM us with your Dynadot username, as well as the type of device and web browser you're using to access Dynadot.com? This should help our engineers diagnose any problems and have this resolved.

 

[Dynadot]

Domain transfer in and out at Dynadot could be completed in less than 5 minutes in old days, like today's Sav.

Our team hasn't been able to make any changes at this time, unfortunately, but have confirmed that they're working to improve our transfer-in processes to speed those up.

For transfers away from Dynadot, a number of issues could affect the processing time. It can sometimes take up to 1-2 hours for us to receive a transfer request from the gaining registrar, and if we receive that at a time when our order processing system, or email queue, is particularly busy then there may be delays with the approval email being sent out, unfortunately. Otherwise, we would create a transfer way order and send out the approval email as soon as the transfer request has been received by our system.

 

[Dynadot]

site down again huh !!



not good

I'm sorry about that, I see that the site did go down for around 45-60 minutes around the same time as your post. Our engineers have looked into the issue and taken action, so the website should now be stable and there shouldn't be any issues persisting at this time.