alert The fund can't be withdrawal from Epik.com via Masterbucks wallet

[enamebroker]

It happened on 23rd Aug 2022 and this matter lasted almost one month without any process. Masterbucks.com declined my fund withdrawal and disabled the button of fund withdrawal. And I contacted Epik.com and got no further action even if Rob Monster got involved in it for two weeks. All the time I was told in email by management review.

What is wrong with Epik.com? Do you think it is normal to disable fund withdrawal? How can I get back my fund from Epik.com? Thanks for your suggestion.

 

[Igor Gabrielan]

The consumer could write a review that his complaint was eventually resolved, but his previous complaints should remain. Freedom of speech is freedom to hear what is said.

 

[bmugford]

The consumer could write a review that his complaint was eventually resolved, but his previous complaints should remain. Freedom of speech is freedom to hear what is said.

I agree. I would prefer if that was what happened, instead of the reviews just disappearing.
There should at least be some note about reviews being removed.

Brad

 

[Igor Gabrielan]

The man did not wait for the repeatedly promised unlocks, fought desperately for his money, wrote negative reviews, was ready to sue, and it seems that he got his money. If so, let's congratulate him on this.

 

[DomainsGENERAL.com]

As for me, it's bad that Trustpilot allows you to remove bad reviews. This distorts the truth and disorientates future consumers.

Do you mean it's bad the author of the review can himself remove it, if he wants to? (or is coerced to, as Brad is pointing out). I personally feel that's a good thing. If removed freely, of course.

Or do you mean it's bad TrustPilot is removing reviews at the request of the company? I do agree with this, because it is true TrustPilot does remove some following a request, if the language is just a bit strong, for example. Not much, btw. You know, just the customer being a bit angry or at least irritated, and translating this into text.

I have a feeling you maybe meant the second scenario? ("you" was the company, and nor review authors?)
Or you did mean what Brad understood and you feel everybody should be forced to leave all reviews after they have been posted? (Note: If that's the case, I understand the rationale too - Not making problems totally disappear just because they have been resolved)

 

[Igor Gabrielan]

By analogy, is it possible to clean up police and court files and materials if the criminal agreed to return the loot?
We used to have complaint books where the consumer could record a complaint. But it seems the consumer couldn't cross out complaints or rip pages out of the complaint book.

 

[bmugford]

Do you mean it's bad the author of the review can himself remove it, if he wants to? (or is coerced to, as Brad is pointing out). I personally feel that's a good thing. If removed freely, of course.

Or do you mean it's bad TrustPilot is removing reviews at the request of the company? I do agree with this, because it is true TrustPilot does remove some, following a request if the language is just a bit strong, for example. Not much, btw. You know, just the customer being a bit angry or at least irritated, and translating this into text.

I have a feeling you maybe meant the second scenario? ("you" was the company, and nor review authors?)
Or you did mean what Brad understood and you feel everybody should be forced to leave all reviews after they have been posted?

I personally think TrustPilot should make some reference to removed reviews, even it not in major detail.
For instance a section that made reference to that.

Maybe the total number of reviews that were removed, review rating, and which party requested removal.

Was it requested by the party that posted it, in regards to an amicable resolution?

Was it removed as a result of a dispute made by the company, for whatever reason?

Was it removed by TrustPilot for some reason?

I don't think removed reviews should just go into the ether.
There should be some reference to them.

@Igor Gabrielan is right. If reviews can just disappear, with no reference, that certainly could allow bad actors to have a record that might not be actually representative of their actions.

Brad

 

[DomainsGENERAL.com]

I personally think TrustPilot should make some reference to removed reviews, even it not in major detail.

Yes, OK. Sure, I agree with that. They could even just be masked and put in a special section where you could still see them by specifically going there.

Now, I guess a lot of people do not remove their review when resolved. They edit it, add a mention it has been solved and they change the rating. That's the way to do it, IMHO. And if you really think it's best removed, you should probably be able to do it.

If we trust people, most may be using the tool properly without changing anything.
(Resolved things aren't necessarily bad for the company, quite the opposite very often).

 

[bmugford]

Yes, OK. Sure, I agree with that. They could even just be masked and put in a special section where you could still see them by specifically going there.

Now, I guess a lot of people do not remove their review when resolved. They edit it, add a mention it has been solved and they change the rating. That's the way to do it, IMHO. And if you really think it's best removed, you should probably be able to do it.

If we trust people, most may be using the tool properly without changing anything.
(Resolved things aren't necessarily bad for the company, quite the opposite very often).

Even if it doesn't count against the score itself, that type of section would really be helpful as a consumer when it comes to making decisions regarding what companies you choose to do business with.

(Resolved things aren't necessarily bad for the company, quite the opposite very often).

Exactly. It would not even be a negative thing for a company.

If a company has a track record of being responsive and resolving disputes amicably, it could actually help a company.

Brad

 

[Igor Gabrielan]

The company unlocked the money. After that, the person stopped writing negative reviews, and the company got a chance to raise its rating by long, flawless work. This is quite enough. And so what happens? The company ruffled the nerves of the consumer, undermined his health, did not compensate for this in any way, and the company good again? After a while, the company will again arrange riots. The rating must remain negative.

 

[Igor Gabrielan]

Even if the company not only unblocked the money, but also paid compensation, it would still have to leave a review like this: "I received unblocked funds and monetary compensation for illegal blocking of funds and moral suffering. From now on, I have no more claims against the company." .

 

[bmugford]

The company unlocked the money. After that, the person stopped writing negative reviews, and the company got a chance to raise its rating by long, flawless work. This is quite enough. And so what happens? The company ruffled the nerves of the consumer, undermined his health, did not compensate for this in any way, and the company good again? After a while, the company will again arrange riots. The rating must remain negative.

The man did not wait for the repeatedly promised unlocks, fought desperately for his money, wrote negative reviews, was ready to sue, and it seems that he got his money. If so, let's congratulate him on this.

I think this is a fairly reasonable point also.

IF, this person was able to withdraw their funds it was only from quite the effort and potential expense on their end.

This is the person who was talking about hiring a lawyer and sending a demand letter right?

Brad

 

[Igor Gabrielan]

I think this is a fairly reasonable point also.

IF, this person was able to withdraw their funds it was only from quite the effort and potential expense on their end.

This is the person who was talking about hiring a lawyer and sending a demand letter right?

Brad

Seems to be yes.

 

[Omega Assets]

Even if the company not only unblocked the money, but also paid compensation, it would still have to leave a review like this: "I received unblocked funds and monetary compensation for illegal blocking of funds and moral suffering. From now on, I have no more claims against the company." .

15 negative reviews from the Indian disappeared from Trustpilot, due to this, Epik's rating rose to 4.
Apparently, $25,000 gave it to the Indian.

How do you know he received his money?

 

[bmugford]

Seems to be yes.

Thanks.

It's just hard for me to keep track of all the Epik customers that have Masterbucks funds locked, unable to be withdrawn.

Brad

 

[bmugford]

How do you know he received his money?

Yeah, that is why I said "IF" in my response.

Maybe he was not even the one who removed the reviews.

That is another reason why having a section that referenced the review removals would be helpful.

Brad

 

[Omega Assets]

Yeah, that is why I said "IF" in my response.

Maybe he was not even the one who removed the reviews.

That is another reason why having a section that referenced the review removals would be helpful.

Brad

And maybe the reviews were not removed from only one person, I see about 15 reviews were removed, could be flagged for different people, I could understand they are removed if only 1 person writes so many bad reviews, but if there are multiple reviews from multiple people removed is another story.

 

[Igor Gabrielan]

How do you know he received his money?

It is very likely that he did.
But if not, we'll hear from him soon.
They did not eliminate him along with his reviews.

 

[Omega Assets]

It is very likely that he did.
But if not, we'll hear from him soon.
They did not eliminate him along with his reviews.

Hopefully he did receive the money, but if it takes so many bad reviews by one person to get their money IF this is the case, then everybody should also write so many reviews to get their money back, but this is just speculation too.

 

[bmugford]

And maybe the reviews were not removed from only one person, I see about 15 reviews were removed, could be flagged for different people, I could understand they are removed if only 1 person writes so many bad reviews, but if there are multiple reviews from multiple people removed is another story.

There were 305 reviews when I checked this morning. There are 290 now.
At least 15 were removed. It is unclear which reviews, from who, and why.

Brad

 

[Igor Gabrielan]

I understand that almost all the authors of negative reviews are present here. Can we ask them if their reviews got deleted? Mine are not. The total number of reviews decreased from 305 to 290.

 

[bmugford]

Can we ask them if their reviews got deleted?

Sure, why not.

I would like to know which reviews were removed.

Why they were removed.

Did it involve an amicable resolution?

Brad

 

[Omega Assets]

Sure, why not.

I would like to know which reviews were removed.

Why they were removed.

Did it involve an amicable resolution?

Brad

Or further threats by Monster?

 

[Igor Gabrielan]

Now at least do an independent audit of reviews.

 

[bmugford]

I want to point out that even after my negative experience with Epik, regarding the unauthorized removal of a domain from my account, I still did not leave a negative TrustPilot review. I did file an ICANN complaint, which is still pending.

With that said, I think review sites are really only the tip of the iceberg. It is hard to tell how deep a problem can actually go.

Brad

 

[Igor Gabrielan]

Theoretically, not the return of money, but some kind of sophisticated threat could work.