Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

Now the way you show the pricing for expired auctions has changed it has created some confusion as when you view an auction on the app it doesn't show the renewal price. Can you have this changed please or users are going to get stung (as I nearly was) and knowing how ruthless you guys are about banning non payers from the auctions I don't thing it's very fair if you're not showing the total cost. Thanks.

Thanks for the comment! If you select the domain auction it does show the renewal price (albeit at the bottom of the page), but I definitely see what you mean in that it could be more obvious. I'll check with my design team if we can move the renewal price to be more in focus on the expired auction page on the app!

 

[D Haynes]

Thanks for the comment! If you select the domain auction it does show the renewal price (albeit at the bottom of the page), but I definitely see what you mean in that it could be more obvious. I'll check with my design team if we can move the renewal price to be more in focus on the expired auction page on the app!

It does on a browser but not on the app. Doesn't show it at all on the app.

 

[Caleb Tweed]

It does on a browser but not on the app. Doesn't show it at all on the app.

Just at the bottom of the Auction Page here!

 

[D Haynes]

Just at the bottom of the Auction Page here!

 

[Caleb Tweed]

Ah I see its an Android specific issue. Thanks for bringing that up! I'll make sure that gets added to the Android app!

 

[D Haynes]

Ah I see its an Android specific issue. Thanks for bringing that up! I'll make sure that gets added to the Android app!

Thanks, much appreciated.

 

[bulkdomainz]

'Order Received' email arrived @ 14:13 on 20th January 2023. What time did you manually cancel the renewal order because of the $40 late fee that was not requested at checkout?

I am asking given your email to me as screenshot'd, and the Whois data screenshot too.

Fix this now, Dynadot. Restore the 4 names at your cost and return them to my account.

We met middle-way and domains now restored to my account. Thanks for listening, Dynadot.

 

[D Haynes]

Ah I see its an Android specific issue. Thanks for bringing that up! I'll make sure that gets added to the Android app!

This has been implemented already!! Very impressed. Thank you very much!

 

[gt88hel]

@calebdynadot
Please help
I wish I hadn't used the company's virtual debit card, and now I have to deal with Validation.com Additional Verification. ( I do not have the credit card font, which is needed by Validation.com)

Could I get the refund? Could I skip Validation.com Additional Verification and use the bank wire payment only for the company's account?

I'm too lazy for my company's sake.

 

[Caleb Tweed]

Could I get the refund? Could I skip Validation.com Additional Verification and use the bank wire payment only for the company's account?

Hey! Please DM me your Order Number and Username and I'll take a look at how we can proceed :D

 

[D Haynes]

@calebdynadot

Is there any plans to let users pay for auction wins on the app? Currently when trying to select a payment method it prompts "please visit our website to pay". Would be a lot easier to use the app as you can for renewals etc.

 

[Caleb Tweed]

Is there any plans to let users pay for auction wins on the app? Currently when trying to select a payment method it prompts "please visit our website to pay". Would be a lot easier to use the app as you can for renewals etc.

I know we've discussed it in the past, but I'm unsure if we have any immediate plans to add that to the app. I'll check with our team if we're still looking to add that. Thanks for the suggestion!

 

[D Haynes]

I know we've discussed it in the past, but I'm unsure if we have any immediate plans to add that to the app. I'll check with our team if we're still looking to add that. Thanks for the suggestion!

Thanks Caleb. Out of interest, what's the reasoning behind allowing payment for regs and renewals but not for auction wins? I assume its all the same payment processor/gateway?

 

[Caleb Tweed]

Thanks Caleb. Out of interest, what's the reasoning behind allowing payment for regs and renewals but not for auction wins? I assume its all the same payment processor/gateway?

My apologies, it appears we've already added that function! On the app, select your name in the top right hand corner, select "Summary", and then select Open Orders right from the top! You can then submit payment for any auctions right from there. Let me know if you do not see it!

 

[D Haynes]

My apologies, it appears we've already added that function! On the app, select your name in the top right hand corner, select "Summary", and then select Open Orders right from the top! You can then submit payment for any auctions right from there. Let me know if you do not see it!

As of yesterday I was still prompted to go to the website to make payment when I tried to edit payment type. I'll try again with the next one and send you a screenshot if I'm unsuccessful. Thanks.

 

[Embrand]

The "Push Username" is now available in the Dynadot settings and can be edited. I think it is great that we can change it so it is not similar to our username.

 

[Caleb Tweed]

The "Push Username" is now available in the Dynadot settings and can be edited. I think it is great that we can change it so it is not similar to our username.

That is correct! The Push Username is live as of today. If you would prefer it not to match your username, please edit it on your account settings page here: https://www.dynadot.com/account/info/settings.html

 

[kor]

Design and function improvements on the auction listings page would be nice.

Adding a greater than ">" condition instead of specifying a range in existing filters.

Also adding these new filters:

• By remaining time (eg "Ends in X days")
• Minimum number of bids
  

In addition, it would be practical to save the adjusted filters as a template and call them quickly. In fact, it would be great to send personalized mail as new listings are added according to these filter templates.

 

[Rhinnnn]

I bought a closeout domain a couple of hours ago and was expecting to see it in my account by now. Contacted Dynadot support and found out that closeout orders are completed in "about 3 days."

Why does it take so long? Seems unnecessary : )

 

[Caleb Tweed]

Design and function improvements on the auction listings page would be nice.

Adding a greater than ">" condition instead of specifying a range in existing filters.

Also adding these new filters:

• By remaining time (eg "Ends in X days")
• Minimum number of bids

In addition, it would be practical to save the adjusted filters as a template and call them quickly. In fact, it would be great to send personalized mail as new listings are added according to these filter templates.

We may have to workshop the last point to see how feasible it would be, but I think for the most part most of those ideas are do-able! Thanks for the feedback!

We actually already have the ability to save filters. When you select the filters you're looking for, there's a blue "save" button to the right!