Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

Thank you Caleb!

Yeah, I understand what you mean. Web-based whois at dynadot.com indeed has an extra "Contact domain holder" button. This is correct. The issue is that .ai is a thick registry, so .ai whois lookups would never reach dynadot systems in the first place.

Or, in other words:
- any public web-based whois, such as https://www.whois.com/whois/ , would not show the contact button.
- port 43 whois would not show the contact link.
- the most actual registry-based whois ( http://whois.nic.ai/whois.jsp ) would not show the contact button.

I observed various styles of .ai private whois output [different registrars]. It appears that email field (how the registry processed it) does NOT require technically compliant email address, anything can be entered inside, which includes web url to contact form. Moreover, it may be possible (but somewhat complicated) to enter random emails @ privacy.dynadot.com and set email forwarding, with frequent changes of random part before the @. This is how namecheap deals with it for example...

I see what you mean, however the [email protected] does forward to the registrants email! However I'll check to see if we can just change that to the contact form page instead.

 

[BrandingGo]

Hi @calebdynadot kindly share 15% off coupon for org domain registration
So it could be $7.65 for new org.

Thanks if it's possible

 

[tonyk2000]

As per the latest Dynadot newsletter:

We're writing to let you know that the .AI registry is increasing their prices next month. Because of this, our prices will be updated too.
The following will go into effect on April 15, 2023 00:00 UTC:

REGISTRATIONS & RENEWALS
• Regular: $77.99 /year
• Bulk: $76.99 /year
• Super Bulk: $75.99 /year
As a reminder, the central registry requires domains to be registered for a period of 2 years at a time. You can have your .AI domain registered for 2, 4, 6, 8, or 10 years.

TRANSFERS
• $249.99
Like other extensions, a successful .AI transfer extends the expiration date by 1 year.

The last statement is wrong afaik. Unlike other extensions, successful AI transfer (costs $140 wholesale *registry fee* after 04/15) will still not extend the domain name. Moreover, if Dynadot wants to extend the domain during the transfer, an independent renewal should be requested together with the transfer (also $140 wholesale), min. 2 years... So, the only way for Dynadot to offer transfer with renewal is to pay $280 to the registry, and receive the domain renewed for 2 years as the result.

 

[Miracle358]

Hi @calebdynadot
I bought a domain name yesterday on dynadot, I got debited by my bank and up till now I haven't seen the domain name on my dashboard

 

[Caleb Tweed]

kindly share 15% off coupon for org domain registration
So it could be $7.65 for new org.

Thanks if it's possible

Hello! It looks like we aren't able to have a .ORG Registration that low at this time, however I will update this thread in the future if we are able to offer any sort of .ORG Registration discount!

 

[Caleb Tweed]

I bought a domain name yesterday on dynadot, I got debited by my bank and up till now I haven't seen the domain name on my dashboard

Hello, please DM me your Order Number and Username and I can take a look into that for you!

 

[Caleb Tweed]

TRANSFERS
• $249.99
Like other extensions, a successful .AI transfer extends the expiration date by 1 year.

The last statement is wrong afaik. Unlike other extensions, successful AI transfer (costs $140 wholesale *registry fee* after 04/15) will still not extend the domain name. Moreover, if Dynadot wants to extend the domain during the transfer, an independent renewal should be requested together with the transfer (also $140 wholesale), min. 2 years... So, the only way for Dynadot to offer transfer with renewal is to pay $280 to the registry, and receive the domain renewed for 2 years as the result.

Hello, I did confirm with the .AI Registry that what we said in our email is indeed correct! .AI Transfers do extend the expiration by a year. If you have seen differently recently in a transferred domain, please DM me your order number so I can investigate.

 

[tonyk2000]

Hello, I did confirm with the .AI Registry that what we said in our email is indeed correct! .AI Transfers do extend the expiration by a year.

Thank you Caleb. So, to have all clear. Would it be correct to say that a) .ai transfers do not renew domains by default b) Dynadot opts to extend the domain, which is why the transfer fee is ~3x of normal yearly fee c) .AI registry will accept the renewal request for 1 year (instead of regular 2years min.) as a special deal for Dynadot only (or as a part of the transfer)?

I'm referring to the following:
http://whois.ai/eppfaq.html
In particular:

Do transfers cost?
Transfers cost $120. We do not recommend renewing during transfer but if you do that is an additional cost and is priced as a normal renewal. If no renewal is done then the expiration date does not change with a transfer

Can I do renew in EPP transfer domains?
We recommend not doing a renew on transfer but if you do set it to 2 years renewal.

How will prices change?
We are indexing with the US CPI for All Urban Consumers. ... <skipped> Note registrations and renewals are for 2 years.

 

[Caleb Tweed]

Thank you Caleb. So, to have all clear. Would it be correct to say that a) .ai transfers do not renew domains by default b) Dynadot opts to extend the domain, which is why the transfer fee is ~3x of normal yearly fee c) .AI registry will accept the renewal request for 1 year (instead of regular 2years min.) as a special deal for Dynadot only (or as a part of the transfer)?

I'm referring to the following:
http://whois.ai/eppfaq.html
In particular:

Do transfers cost?
Transfers cost $120. We do not recommend renewing during transfer but if you do that is an additional cost and is priced as a normal renewal. If no renewal is done then the expiration date does not change with a transfer

Can I do renew in EPP transfer domains?
We recommend not doing a renew on transfer but if you do set it to 2 years renewal.

How will prices change?
We are indexing with the US CPI for All Urban Consumers. ... <skipped> Note registrations and renewals are for 2 years.

I'm not sure if that link is up to date. However the .AI Registry DOES extend the expiration after transfer by only 1 year as opposed to the regular renewal time of 2 for .AI domains! Any Registrar should be able to take advantage of it.

 

[tonyk2000]

A good news. Thank you Caleb! Must be this: "We recommend not doing a renew on transfer but if you do set it to 2 years renewal." So, they recommend but not enforce 2 years renewal in this case...

 

[kor]

Could you please vary the colors of the alerts on the auction detail page?

Green color and confirmation icon are preferred for both messages "You're winning" and "You're losing". This leads to confusion when tracking multiple auctions at the same time.

In addition, it would be useful to turn off the auto-fill feature of the input box where the bid amount is entered. Browsers automatically fill in the previously entered data, so when I type $29, it fills up with $290 and if I wasn't careful, I would have entered the wrong bid.

And finally, is it possible to export the active auction list?

 

[Caleb Tweed]

Could you please vary the colors of the alerts on the auction detail page?

Green color and confirmation icon are preferred for both messages "You're winning" and "You're losing". This leads to confusion when tracking multiple auctions at the same time.

In addition, it would be useful to turn off the auto-fill feature of the input box where the bid amount is entered. Browsers automatically fill in the previously entered data, so when I type $29, it fills up with $290 and if I wasn't careful, I would have entered the wrong bid.

And finally, is it possible to export the active auction list?

I can for sure see how those may cause issues, I'll check with the team about making adjustments to those. Thanks for the feedback!

And yes you can indeed export the expired auction list like so: https://www.dynadot.com/community/help/question/download-expired-list

 

[D Haynes]

@calebdynadot

Since the app updated there doesn't seem to be a "watchlist" tab any more (therefore no way to see watched auctions).

Edit - I found it. It's now hidden inside the "Tools" tab.

 

[D Haynes]

Although the watchlist is different now. Clicking a name in the watchlist no longer takes you to the auction listing but gives you information about the domain. Maybe this is a different watchlist that was always there? There used to be an auction watchlist where you could bid on watched names now it seems more difficult.

 

[Caleb Tweed]

Although the watchlist is different now. Clicking a name in the watchlist no longer takes you to the auction listing but gives you information about the domain. Maybe this is a different watchlist that was always there? There used to be an auction watchlist where you could bid on watched names now it seems more difficult.

I'll check if our team can add an option to just go to the auction right from the watchlist!

 

[D Haynes]

I'll check if our team can add an option to just go to the auction right from the watchlist!

Yeah that's how it was before. Thanks.

 

[Rhinnnn]

@calebdynadot

I know that domains bought from Expired Auctions have a Lock status for about 15 days. But this doesn't seem to be the case with domains bought from Closeouts.

I have a Closeout domain in my account since March 3 when the order finished processing, yet the domain still has a Marketplace Lock on it now, 20 days later.

Could you please clarify, are Closeout domains locked for a longer period of time?

Thanks!

 

[LoveCatchyDomains]

Is anyone having issues right now with the 2-Step verification codes not being sent from Dynadot?

I'm trying to complete a transfer after a sale yesterday, but the 2SV code isn't showing up.

The issue has been quickly resolved. Thanks.

Note that this was, in part, thanks to the chat with a wonderful agent named "Gabby." I got a real chuckle out of Dynadot having a chat agent with such a name!

Thanks, Dynadot, for the excellent customer service today. There were two issues today, rapidly resolved after using the chat service. Your agent was also able to confirm that the domain has been transferred. So, you made one happy seller and probably a very pleased broker on the other end!

 

[Caleb Tweed]

I know that domains bought from Expired Auctions have a Lock status for about 15 days. But this doesn't seem to be the case with domains bought from Closeouts.

I have a Closeout domain in my account since March 3 when the order finished processing, yet the domain still has a Marketplace Lock on it now, 20 days later.

Could you please clarify, are Closeout domains locked for a longer period of time?

Thanks!

Currently the Closeouts have the Buy Lock, so it is the full 30 days, however we are looking into changing that soon. Sorry about that!

 

[Caleb Tweed]

The issue has been quickly resolved. Thanks.

Note that this was, in part, thanks to the chat with a wonderful agent named "Gabby." I got a real chuckle out of Dynadot having a chat agent with such a name!

Thanks, Dynadot, for the excellent customer service today. There were two issues today, rapidly resolved after using the chat service. Your agent was also able to confirm that the domain has been transferred. So, you made one happy seller and probably a very pleased broker on the other end!

Glad to hear its been resolved! I'll pass your kind words on to Gabby.