Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

'Order Received' email arrived @ 14:13 on 20th January 2023. What time did you manually cancel the renewal order because of the $40 late fee that was not requested at checkout?

I am asking given your email to me as screenshot'd, and the Whois data screenshot too.

Fix this now, Dynadot. Restore the 4 names at your cost and return them to my account.

Please check your DMs

 

[Wesley S]

Hi, blocked out of my account again cause of the sms 2fa system. Can someone help? tyvm.

 

[Caleb Tweed]

Hi, blocked out of my account again cause of the sms 2fa system. Can someone help? tyvm.

Could you DM me your Username please? I'll take a look for you. The SMS issue from yesterday had been resolved so we shouldn't still be running into that!

 

[Caleb Tweed]

I see you have implemented Apple Pay, any plans to include Google Pay?

Good news, our team will be adding it later this year!

 

[Wesley S]

Hi, blocked out of my account again cause of the sms 2fa system. Can someone help? tyvm.

Resolved thx to @calebdynadot

 

[Doc]

Dear Dynadot Team,

As a long term user request you to keep both methods (Dynadot Forum Name and the newly planned username) for domain push available.

Revealing Username leads to a much higher security risk, and in case someone purposely tries to login using that it will lead to account lockouts and having to reach out to support (ultimately expending time for both parties besides verification of documents etc.)

Since feedback has been quoted as the initiation of this major change, please take this feedback - continue to keep Dynadot Forum Name as a valid method for account changes, and additionally introduce the username method if someone wants to use. Having both methods should not be a major hassle and protects the interests of all parties.

This is just my opinion for one of the best registrars in the industry.

Thanks

@Dynadot @calebdynadot - please consider this feedback. There are many more things that can be improved, but don't destroy a running process unless there is something in the background that we are not aware of.

 

[Namingfy]

I'm not sure if there's any imminent plans to add those options for our payouts unfortunately, but I will pass the request on to our team. Our team are currently looking into have Payooner added as a payment method however.

Just need clarification on this part:

Payooner added as a payment method

Did you mean to say "Payooner added as a payout method"?

 

[tonyk2000]

Payoneer payouts? Dynadot might want to check what happened after DAN announced this option instead of wires:
https://www.namepros.com/threads/dan-com-domain-marketplace-official-thread.1148567/page-184#posts
(Long story short, many customers said that they will leave DAN as the result, so DAN was forced to still offer normal bankwires).

With paypal only payouts, Dynadot is actually forcing non-US sellers NOT to use the marketplace. Why? OK, maybe you do not see the below facts from US, but the facts are:

- Firsrt, paypal will charge %%% for receiving Dynadot payout, as Dynadot is unable to use masspay.

- Second, non-US sellers need to convert US$ to their local currency, such as Euros, in order to withdraw from paypal outside US. The exchange rate is not favorable, a few %%% are added. This is how paypal makes money. Profitable sellers do need to withdraw funds, because they are profitable, please think about it.

- The last but not the least, if a domainer still needs USD$, he will then convert received (Euros) back to USD using their bank exchange rate.

All the above makes paypal withdrawal from Dynadot too expensive.

In light of recent afternic developements, did Dynadot notice that many sellers, both from US and from outside US, stopped using Dynadot landers?

Assuming that Dynadot does want to save its marketplace, and remain competitive, the only way to do so is to start offering normal bank wire payouts in USD. Not payoneer. This will make your marketplace usable for non-US sellers. Also, adding crypto will help.

@calebdynadot

 

[Embrand]

Show attachment 231825Dear Dynadot Team,

As a long term user request you to keep both methods (Dynadot Forum Name and the newly planned username) for domain push available.

Revealing Username leads to a much higher security risk, and in case someone purposely tries to login using that it will lead to account lockouts and having to reach out to support (ultimately expending time for both parties besides verification of documents etc.)

Since feedback has been quoted as the initiation of this major change, please take this feedback - continue to keep Dynadot Forum Name as a valid method for account changes, and additionally introduce the username method if someone wants to use. Having both methods should not be a major hassle and protects the interests of all parties.

This is just my opinion for one of the best registrars in the industry.

Thanks

@Dynadot @calebdynadot - please consider this feedback. There are many more things that can be improved, but don't destroy a running process unless there is something in the background that we are not aware of.

I agree. I liked the method of using forum names for security reasons. I do understand that using usernames is more common, but it would be great to have both options.

On a positive note, Dynadot has listened to us and now gives us the option to remove our forum name from marketplace listings.

 

[tonyk2000]

Revealing Username leads to a much higher security risk

Afaik, you can change both dynadot password AND username anytime. So, if you have to receive (or send) domain push - a workaround may be changing the username before the process, and reverting it back later.
In any case, Dynadot might want to make sure not to reveal sending usernames to receiving accounts (as it serves no purpose).

 

[domainmurah]

i blocked dynadot from Indonesia country . because if i withdraw have long time..
7 Days + 7 + 7 day.. its have 1 month from payout my sold domain..

sorry i blocked you from indonesia

 

[Caleb Tweed]

please consider this feedback. There are many more things that can be improved, but don't destroy a running process unless there is something in the background that we are not aware of.

Thank you for the feedback on this! We had decided to make the change as we had quite a few requests to change it to the username method to make the process operate more smoothly. However, I will certainly check with our team if we can make the Push go to the account Username OR Forum Name, whichever is preferable for that user.

 

[Caleb Tweed]

Just need clarification on this part:


Did you mean to say "Payooner added as a payout method"?

So we were initially planning on adding Payoneer both as a payment AND payout method, however that has since pushed back as we focused on adding other payment methods. However we are revisiting adding Payoneer this year!

 

[Caleb Tweed]

Assuming that Dynadot does want to save its marketplace, and remain competitive, the only way to do so is to start offering normal bank wire payouts in USD. Not payoneer. This will make your marketplace usable for non-US sellers. Also, adding crypto will help.

While we are still looking to add Payoneer as a Payout option as we've had a good amount of requests for it, we're also currently looking to adding Bank Wire for Payouts this year! However, there will most likely be a minimum amount for Payout Orders using Bank Wire.

 

[Namingfy]

Thank you for the feedback on this! We had decided to make the change as we had quite a few requests to change it to the username method to make the process operate more smoothly. However, I will certainly check with our team if we can make the Push go to the account Username OR Forum Name, whichever is preferable for that user.

If Dynadot is moving towards making use of Username instead of Forum name, how would Dynadot handle situations where one account's username 'abcxyz' is SAME as the forum name of another? Wouldn't it cause confusion and lead to delivery of domain to a wrong account?

 

[LoveCatchyDomains]

While we are still looking to add Payoneer as a Payout option as we've had a good amount of requests for it, we're also currently looking to adding Bank Wire for Payouts this year! However, there will most likely be a minimum amount for Payout Orders using Bank Wire.

Has there been, or will there shortly be a change for new customers waiting six months before they can have any payouts?
This seems unusually long, and unclear why it's even necessary. As long as the accounts are verified, wouldn't having sooner payouts make sense?

 

[Namingfy]

Has there been, or will there shortly be a change for new customers waiting six months before they can have any payouts?
This seems unusually long, and unclear why it's even necessary. As long as the accounts are verified, wouldn't having sooner payouts make sense?

6 months wait for payout?! Which age are we living in?

The marketplace platforms issue payout within a week, just with email & phone verification.

Why would Dynadot require 6 months wait?!

There is a difference between being secure and being cynic.

 

[LoveCatchyDomains]

6 months wait for payout?! Which age are we living in?

The marketplace platforms issue payout within a week, just with email & phone verification.

Why would Dynadot require 6 months wait?!

There is a difference between being secure and being cynic.

Well, the account credit for a domain sale on their marketplace appears to be around 10 days. For an actual payout of these funds, that's a very different matter. My understanding is that this was a way of having enhanced security. But I will certainly let Dynadot speak to the matter and let us now about any possible updates to it.

This is the quote still from the Dynadot payout information posting:

NOTE: Accounts must be active for at least 6 months if you are requesting a payout.

Another question for Dynadot here is what constitutes an "active account." After this was discussed previously on this forum. So, if members enroll with your registrar, without having any domains in the account, does this start the clock "ticking" for on the six months requirement?

If this helps prevent fraud and security, kudos to Dynadot. For the individual new Dynadot domain seller, this probably needs to be factored in carefully--if is there is a more immediate desire for cash payouts from domain sales. Since they apparently have a large, loyal bunch of members that have been with them well over six months, perhaps their payouts have not been much of an issue overall.

 

[tonyk2000]

we're also currently looking to adding Bank Wire for Payouts this year! However, there will most likely be a minimum amount for Payout Orders using Bank Wire.

Great. Such a change would allow myself (and others) to start using dynadot marketplace more actively. Now I use it for small liquidation sales in 2 or low 3 figures ranges only, for domains I am not going to renew, with sales proceeds been used for dynadot purchases. As for mimimum amount for bankwires, I'd also ask for it. I mean an opportunity to accumulate various sales in a single wire. The reason is that international wires may go via one or more intermediate banks, and each bank may deduct some fee. So, receiving lets say 3 figures $$$ wires is simply not practical. But maybe it is just me, somebody else may be willing to pay all banking fees even for $500 sale to receive the $$$ ASAP. So, please don't make the mimimum too high And, by the way, what minimum Dynadot is thinking about?

Also, since Dynadot is an established company with a bank account, what exactly prevents Dynadot from paying by bankwires? In this aspect, we the domainers are "suppliers" imho. Dynadot should already pay to some non-US suppliers, such as cctld registries, with bankwires. What's the difference then?

 

[Caleb Tweed]

If Dynadot is moving towards making use of Username instead of Forum name, how would Dynadot handle situations where one account's username 'abcxyz' is SAME as the forum name of another? Wouldn't it cause confusion and lead to delivery of domain to a wrong account?

We're currently still working on how we'll allow the user to choose if they either want to send it to the username or forum name. A potential idea being if the "gaining" account gave the "giving" account the name they wanted to give and specify which of the two (forum or user) it is. Then the giving account could type in the name given to them and select which type of name it is. That way it can create a separation between the two in case two users have a username and forum name that match.

Let me know if that answers your question!