Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Dynadot]

We're sorry for the issues with order processing recently, our team is aware of the ongoing issues with slower order processing and is working on improving the orders system but unfortunately, we did experience a high volume of delayed orders on Monday, March 1. Orders should now be processing as normal, but please do let us know if you're continuing to experience delays with orders being processed. During times with higher than usual order volumes, processing may still be delayed, but please be assured our engineers are continuing to work on optimizing the processing of orders to minimize the possibility of future delays as much as possible.

For assistance with any specific orders please message us privately with your Dynadot username and the order number, and we can take a closer look at the order.

 

[Dynadot]

Btw rereg code has expired do you have a new code for re reg?

I'm sorry, at this time we don't have any active re-registration promos. I'll update the thread with the new code if our team are able to bring the re-registration promotion back in the future.

 

[Dynadot]

Dynadot marketplace listings not loading without VPN

You shouldn't need a VPN to view our marketplace listings, would it be possible to PM us with some more information, please? I can escalate this to our engineering team, but would first need to ask for the IP address or addresses you're unable to access the listings from, and the VPN settings allowing you to access the listings.

Could you also please confirm if the issue applies to domains using our 'For Sale' landing page, the marketplace listings themselves at Dynadot.com, or both? Thank you.

 

[BrandingGo]

You shouldn't need a VPN to view our marketplace listings, would it be possible to PM us with some more information, please? I can escalate this to our engineering team, but would first need to ask for the IP address or addresses you're unable to access the listings from, and the VPN settings allowing you to access the listings.

Could you also please confirm if the issue applies to domains using our 'For Sale' landing page, the marketplace listings themselves at Dynadot.com, or both? Thank you.

PM sent.


the issue applies to domains using 'For Sale' landing page.

the marketplace listings themselves at Dynadot.com loads fine without vpn.

 

[Kachi]

@Dynadot any .com transfer promo currently?

 

[thedotsol]

@Dynadot any .com transfer promo currently?

$7.99 Transfer Sale

Transfer .COM domains
Promo Code: COMOVER21
NOW - 3/31/21 23:59 UTC

 

[Embrand]

@Dynadot any .com transfer promo currently?

You can still use COMOVER21 for $7.99 transfers until the end of this month.

Edit: @thedotsol beat me to it

 

[Embrand]

Interesting - it looks like Dynadot will soon offer payment plans. At least it shows in the account menu, but if you try to list a name for sale at the marketplace, installments are still not an option.

Has anyone else heard anything about this?

 

[Embrand]

Interesting - it looks like Dynadot will soon offer payment plans. At least it shows in the account menu, but if you try to list a name for sale at the marketplace, installments are still not an option.

Has anyone else heard anything about this?

Update: It has been implemented now. It is possible to offer installment plans of up to 12 months. Great news!

 

[tonyk2000]

@Dynadot can you change the wording in 2fa invitation ("Please enter your Google code")? I am trying to be google-free As much as possible. And, I am not using Google Authenticator. There are a lot of opensource alternatives!

 

[Dynadot]

@Dynadot can you change the wording in 2fa invitation ("Please enter your Google code")? I am trying to be google-free As much as possible. And, I am not using Google Authenticator. There are a lot of opensource alternatives!

Thank you for the feedback, I've passed that on to our team to check if the wording can be changed for two-factor authentication.

 

[BrandingGo]

@Dynadot still no re reg coupon? com reg: 7.28 on Namecheap (couponfcnc), 7.99 on Dynadot

 

[Dynadot]

@Dynadot still no re reg coupon? com reg: 7.28 on Namecheap (couponfcnc), 7.99 on Dynadot

I'm sorry, we don't have any active re-registration coupons, unfortunately. As our team run sales and promotions on a monthly basis, then April is likely the earliest that we might see a new re-registration promotion, unfortunately.

 

[wwwweb]

Dynadot you need to get rid of 15 day domain auction lock for domains under $100 for PRO accounts, especially ones who used aged funds to pay for the domains.

It's a great platform but so many little loopholes you have for PRO users that make it hard to use at times, your only hindering your own progress, and that of your clients at times.

 

[Dynadot]

Thank you for the feedback @wwwweb , our team are working on plans to reduce the auction lock period but at this time we don't have any specific information on what changes may be made, unfortunately. We'll post an update when we have more information on that.

 

[WhiteCloud]

Dynadot, can we please have some clarification on your slow order processing. I am consolidating registrars and decided to add Dynadot based on the user feedback in this forum. However, my experience with Dynadot thus far has been negative. New domain orders, new transfers and new prepayment orders are stuck in the processing status for many hours making Dynadot unusable. Support did address and complete one order but I am attempting to transfer several hundred names and do not have the time to be dealing with support so frequently.

Using prepayment funds does expedite the process but adding the funds takes a very long time. Are you waiting for batch settlement to credit the account? All other registrars I use process and credit payments immediately based on the authorization.

The standard response appears to be that you are aware of the issue and are working to correct it. It is not getting corrected though. If your approach is to wait for settlement before crediting accounts please disclose this so that customers who require immediate processing can look elsewhere.

 

[CloudTech]

Name Server: NS1.DYNADOT.COM
Name Server: NS2.DYNADOT.COM

Down now?

http://dynadot.info/

 

[alcy]

Update: It has been implemented now. It is possible to offer installment plans of up to 12 months. Great news!

why am I not finding this out from @Dynadot

 

[alcy]

@Dynadot

plz..I mean come on.. have you no concept of what annoying is?

everytime i login to dyna I see android prompt asking me if I want to get dyna app. no. I do not want the app. cause the web is much better. and the app is like something u wrote in 5.mins

can u plz kindly remove this prompt or just ask once and save answer

this is an outrage that u can deliberately annoy people like this.

to top it all clicking continue actually takes to the play store many times.

plz I beg u
..do it.
and do not put it on yer feedback list cause we all know how that story ends.

ty

 

[Embrand]

why am I not finding this out from @Dynadot

It looks like we still cannot use this feature after all.