Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Dynadot]

I'm sorry about that, I can confirm the code is now active again and will be active until 2020/12/31 23:59 UTC

 

[LUP]

@Dynadot Payment using paypal error, please fix it

"Things don't appear to be working at the moment. Please try again later."

 

[Dynadot]

@Dynadot Payment using paypal error, please fix it

"Things don't appear to be working at the moment. Please try again later."

I'm sorry about that, a change was made on Paypal's side that caused the Paypal payment links to show that error when used, our team has since made the necessary changes on our side and the links should be working as normal again.

If you're still seeing an error when using the payment links please let us know so our team can investigate that further. If you do see an error you should still be able to submit payment with Paypal by using the yellow 'PayPal Checkout' button shown after your order has been submitted.

 

[james haw]

There are a number of posts in here from Dynadot/NP users showing problems, downtime, errors, bugs etc. Every company has them now and then, most keep them secret (I'm sure Dynadot doesn't reveal them all) but it's about how they're handled.

An apology in here and a pretty prompt fix - what more can a business do?

I have used Dynadot for years and never had any issues, I don't have a huge amount of domains there to be fair, but always found the prices decent and the site functionality pretty nice. Logical and easy to use UI.

Just saying thanks really, among all the niggles and moans reported

 

[Dynadot]

Thank you for the kind words @james haw, I've had your feedback passed on to the team

 

[jk23]

Getting a lot of spam emails and phone calls regarding domains I have recently purchased at Dynadot that have privacy enabled...?

 

[passini]

Getting a lot of spam emails and phone calls regarding domains I have recently purchased at Dynadot that have privacy enabled...?

They have free privacy. You just need to check your whois to see if you are under privacy.

Remember that some extensions (for example .us) doesn't allow privacy in the whois

 

[jk23]

Yes, they are .com's and have privacy enabled. And, I'm aware of the privacy on the other extensions. Thanks.

 

[Dynadot]

Getting a lot of spam emails and phone calls regarding domains I have recently purchased at Dynadot that have privacy enabled...?

I'm sorry to hear that, could you please PM us with your Dynadot username and confirmation of some of the domains involved so we can investigate this? The privacy service is automatically applied upon registration if your account has privacy enabled by default, so there should be no contact information available through the Whois record.

Emails sent to your domain's privacy email address are forwarded to the email address in the underlying contact record however, so it is possible for some spam emails to be received if they're not picked up by our spam filter. You shouldn't be receiving any phone calls regarding the domains however, as your phone number is never displayed when using our privacy service.

 

[autobot]

Hello @Dynadot

Please confirm if your re-registration promo is on/off at this time.

 

[Dynadot]

Hello @Dynadot

Please confirm if your re-registration promo is on/off at this time.

I'm sorry, the .COM re-registration promo is no longer active unfortunately.

 

[alcy]

@Dynadot
let me get it ... u charge me 5% to sell my domain...fine good rate...one of bi best...like add lead on dan 5%... but then u charge me 5% more to payout to PayPal yes? no longer great but still competitive.... however when u payout to paypal u do not do this as mass payment so there are still paypal fees.. so now total 15%... that's not even competitive any more.. why all these fees?

 

[DaveX]

Dynadot got a makeover tonight I think. Looks nice!

 

[Dynadot]

@Dynadot
let me get it ... u charge me 5% to sell my domain...fine good rate...one of bi best...like add lead on dan 5%... but then u charge me 5% more to payout to PayPal yes? no longer great but still competitive.... however when u payout to paypal u do not do this as mass payment so there are still paypal fees.. so now total 15%... that's not even competitive any more.. why all these fees?

From our side, there would be the 5% listing fee from the marketplace sale, and the additional 5% payout fee if the funds are withdrawn. Unfortunately, PayPal may also charge additonal fees for international accounts. Usually, these fees would be a maximum of $4.99 and would only be deducted from the payout funds for payout requests of under $500.00.

For some recipient accounts, PayPal will not deduct the charge when we send the funds but will instead deduct a fee of up to 5% (we find that the fee is commonly around 3%) from the amount received by the buyer. Unfortunately, when this is the case PayPal doesn't provide us with the option of deducting the fee from our side.

 

[Dynadot]

Thank you for the feedback @Silentptnr, I'll pass that on to our design team

 

[alcy]

From our side, there would be the 5% listing fee from the marketplace sale, and the additional 5% payout fee if the funds are withdrawn. Unfortunately, PayPal may also charge additonal fees for international accounts. Usually, these fees would be a maximum of $4.99 and would only be deducted from the payout funds for payout requests of under $500.00.

For some recipient accounts, PayPal will not deduct the charge when we send the funds but will instead deduct a fee of up to 5% (we find that the fee is commonly around 3%) from the amount received by the buyer. Unfortunately, when this is the case PayPal doesn't provide us with the option of deducting the fee from our side.

ok but why dont u do mass payment to paypal..like dan..gd. sedo...etc ... then pp never charges extra. now for 99% it will be 4 to 5% fee... regardless of payout amount ..ty

 

[Dynadot]

ok but why dont u do mass payment to paypal..like dan..gd. sedo...etc ... then pp never charges extra. now for 99% it will be 4 to 5% fee... regardless of payout amount ..ty

I'm not familiar with the mass payment service myself, but it looks like PayPal stopped offering the service in September 2017 and only existing users are able to use PayPal's Mass Pay service. As we didn't offer payouts until November it's likely that the service wasn't available to our team, unfortunately.

 

[alcy]

I'm not familiar with the mass payment service myself, but it looks like PayPal stopped offering the service in September 2017 and only existing users are able to use PayPal's Mass Pay service. As we didn't offer payouts until November it's likely that the service wasn't available to our team, unfortunately.

if they stopped it then sedo gd dan etc would not be using it. but they do.

it is however possible I have the wrong name for it.. perhaps another member can correct if not then maybe a repnof another company like even bodis can clarify briefly @matt_bodis ... many tnx.

 

[Dynadot]

PayPal's website states that the Mass Pay service was deprecated in September 2017, however existing users are able to continue using the service which is likely why the companies mentioned are still able to send mass payments.

 

[matt_bodis]

if they stopped it then sedo gd dan etc would not be using it. but they do.

it is however possible I have the wrong name for it.. perhaps another member can correct if not then maybe a repnof another company like even bodis can clarify briefly @matt_bodis ... many tnx.

Yes we use mass pay.

Interesting..