Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Grilled]

Thank you for the PM, we've replied privately regarding the issue in question and have escalated problem with the support response to our management team.

The problem doesn't only lie with that representative.

There is a problem with policy that only management can address.

Please don't use that customer support rep as a scapegoat.

Management has some ethically concerning profit making policies to address. Point blank, if a customer used #DontBeACrook in feedback, it would be incredibly naive to think that customer is the only one with that opinion. And just because Dynadot ToS may allow for predatory profiteering off their customers mistakes, that fine print in itself doesn't inherently dismiss any/all ethical wrongdoing, or shortfall..

"Just because you can beat him up, doesn't give you the right to. Remember: with great power, comes great responsibility."

#remandthepolicy

 

[Dynadot]

All of your feedback has been passed on to our management team, apologies as I should have made that clearer. I'm sorry to hear you feel that way, and will pass your message on to our team.

 

[Grilled]

I'm sorry to hear you feel that way, and will pass your message on to our team.

Thank you.

<<deleted>>

https://medium.com/@viet/im-sorry-you-feel-that-way-9e69f973d4cd

 

[BrandCollectors.com]

Hello @Dynadot your chat is always busy ,Twitter no reaction.I need some explain why do you silently disabled url forwarding for NO-J/U/S/T /I/C/E.com domain?

You also ignored my last order for Le-B/o/u/t/i/q/u/e.com total 3 orders via PayPal was not finished. Anyone have similar issues with Dyna payments through PayPal?

I tried to use your free website builder but it just not working on the last step choosing a payment plan clicking on button FREE nothing happens page not reloading website not published.

Thanks though for com offers re-registration.

 

[Dynadot]

Hello @Dynadot your chat is always busy ,Twitter no reaction.I need some explain why do you silently disabled url forwarding for NO-J/U/S/T /I/C/E.com domain?

You also ignored my last order for Le-B/o/u/t/i/q/u/e.com total 3 orders via PayPal was not finished. Anyone have similar issues with Dyna payments through PayPal?

I tried to use your free website builder but it just not working on the last step choosing a payment plan clicking on button FREE nothing happens page not reloading website not published.

Thanks though for com offers re-registration.

I'm sorry to hear you were unable to get through to our team, we have had more agents available since you posted and you should be able to get through to our team at the moment if you'd like to chat with us. Unfortunately we didn't receive any payment for the order submitted for Le-B/o/u/t/i/q/u/e.com yesterday and so were unable to register the domain, if that was submitted through Paypal it may be that they were unable to process the payment.

Our team haven't made any changes from our end to NO-J/U/S/T /I/C/E.com so that domain should have been forwarding correctly. I see that the domain is no longer using our forwarding service so wouldn't be able to determine the issue with the domain forwarding unfortunately.

In regards to the website builder, you should be able to add a new website to your account by clicking the blue 'Create Website' here, and following the steps until the website builder loads:

https://www.dynadot.com/account/website_builder/list.html

You may need to allow a few moments after clicking 'Free' when choosing the pricing plan for the editor to load. If you're unable to add a website builder to your account please let our team know by live chat or at [email protected] and they'll be able to help troubleshoot that further.

 

[BrandCollectors.com]

@Dynadot ,

Regarding payment, correct it was submitted through Paypal so it means that PayPal unallowed as a payment when I use rrcom8 promocode? Re-registered a domain with another registrar.

Regarding url redirect no need any actions I now using another nameservers.

Thank you for the response.

 

[Dynadot]

@Dynadot ,

Regarding payment, correct it was submitted through Paypal so it means that PayPal unallowed as a payment when I use rrcom8 promocode? Re-registered a domain with another registrar.

Regarding url redirect no need any actions I now using another nameservers.

Thank you for the response.

We didn't receive any payment notifications from Paypal unfortunately, so it appears that they never made a charge for the order. We don't have access to any further information from them unfortunately, but Paypal or your bank/card issuer may be able provide more information on that.

 

[tonyk2000]

As for the paypal payment issue, why not to pre-fund the dynadot account using paypal (or, at least, try to?). The same amount (expected spending)... If something is wrong - then the issue would become more clear and easier to escalate. If it works - then the subsequent order should be processed fast (almost instantly), with or without promo code, using prepaid balance... Just imho.

 

[tonyk2000]

Here we go again:

WE WILL BE BACK SOON
We are performing scheduled maintenance.

Not only routine tasks of existing customers are affected. This also affects aftermarket domain purchases! I started listing domains @ dynadot marketplace , with dynadot landing pages, just to test. At the time of this writing, the visitors are unable to purchase domains!

Will This Ever End? ;-()

@Dynadot

 

[Dynadot]

Here we go again:

WE WILL BE BACK SOON
We are performing scheduled maintenance.

Not only routine tasks of existing customers are affected. This also affects aftermarket domain purchases! I started listing domains @ dynadot marketplace , with dynadot landing pages, just to test. At the time of this writing, the visitors are unable to purchase domains!

Will This Ever End? ;-()

@Dynadot

I'm very sorry to hear that, could you please PM us with the affected domain names so we can investigate that? The maintenance period should not have affected the marketplace or prevent anyone from purchasing the domains, and so we may need to escalate this to our engineering team for further investigation,

 

[tonyk2000]

'm very sorry to hear that, could you please PM us with the affected domain names so we can investigate that? The maintenance period should not have affected the marketplace or prevent anyone from purchasing the domains, and so we may need to escalate this to our engineering team for further investigation,

Forsale Landing pages are now located on https :// www. dynadot. com / forsale/ domainname.com . It is where the system now forwards forsale domains. They do open - no issues. What was not working was a BUY NOW button on such pages, it showed the same content as dynadot main website ("we will be back soon"). So, the domain name is irrelevant. All domains are affected. Next time DynaDot shuts down, you may just click "buy now" on any marketplace BIN landing page - it would not work

 

[tonyk2000]

@Dynadot - can you check please why does the system disallow forsale domain landers to be indexed by search engines? Any and all landers by other marketplaces do allow indexing, so exact domain search (somedomain .com) on lets say google shows the header and content of the landing page, even it is domain for sale. Even it is forwarded. It happens everywhere. Not with dynadot-hosted landers.

Just visit https://www.dynadot.com/robots.txt - and you will find the following entries:

Disallow: /forsale/
Disallow: /fr/forsale/
...

You knowingly prohibited search engines indexing. Why?

( /forsale/ is the url from which domain-for-sale marketplace landers are served, it is forwarding destination if forsale page is enabled: https :// www. dynadot. com / forsale/ domainname.com )

P.S. The issue is important. Very important. Many endusers do type the domain name they wish to visit in a search engine (default page of their browser), not in address bar... and click on a search result, which is normally the 1st result, to arrive to their desired website. If the indexing was disallowed, they would see no link to click. LOST SALES!

 

[Dynadot]

Thank you for bringing these issues to our attention @tonyk2000 , the for sale landing pages have recently been updated to allow potential buyers to contact sellers more easily but I'm not sure if our team were aware of these problems. I've escalated this to our engineering team, and we'll update the thread when we have more information regarding both the maintenance and search engine indexing issues.

 

[DomainBanana]

Which would you choose:

A registrar that's there when you need them or a registrar that's constantly taking mini-vacations in the middle of the day?

Once again, the Dynadot team is unavailable by phone or chat when I need them most.

Support has now been down for hours.

This could cost me a sale.

Please address this ongoing availability problem @Dynadot

No $5.99 monthly promo compensates for your lack of reliability

 

[tonyk2000]

Thank you for bringing these issues to our attention @tonyk2000 , the for sale landing pages have recently been updated to allow potential buyers to contact sellers more easily but I'm not sure if our team were aware of these problems. I've escalated this to our engineering team, and we'll update the thread when we have more information regarding both the maintenance and search engine indexing issues.

Thank you @Dynadot . It appears that an issue with robots.txt is not yet fixed. But it is a quick fix actually, something like

sed -i '/forsale/d' robots.txt

Can you make it happen please?

 

[Dynadot]

Which would you choose:

A registrar that's there when you need them or a registrar that's constantly taking mini-vacations in the middle of the day?

Once again, the Dynadot team is unavailable by phone or chat when I need them most.

Support has now been down for hours.

This could cost me a sale.

Please address this ongoing availability problem @Dynadot

No $5.99 monthly promo compensates for your lack of reliability

I'm sorry you weren't able to get in touch with us, at the time of your post we did have an agent online but our capacity is limited at certain times unfortunately as our new team members are currently still in training. We hope to have more chat agents available throughout the day soon.

 

[Dynadot]

Thank you @Dynadot . It appears that an issue with robots.txt is not yet fixed. But it is a quick fix actually, something like

sed -i '/forsale/d' robots.txt

Can you make it happen please?

Our marketing team has been looking into this over the weekend, and have now confirmed that we'll be removing the disallows from the robot.txt file. They've asked our engineers to have that removed, and that should be taken care of in the near future.

 

[Dynadot]

@tonyk2000 our engineers have confirmed that the robots.txt file has now been updated, and so domains using our For Sale landing pages can now be indexed by search engines, thank you again for the feedback.

 

[eternaldomains]

Is there a way to set 'Full Privacy' as default for all new domain registrations instead of partial privacy? Been looking high and low for it but I just can't seem to find it.

 

[DomainBanana]

@eternaldomains

https://www.dynadot.com/community/help/question/set-default-privacy