Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Dynadot]

We're sorry for the downtime, unfortunately, we are still experiencing DDoS attacks and our engineers are currently focused on restoring a stable connection to our servers as soon as possible.

Our team is still working on restoring access to Dynadot.com, but has confirmed that in the meantime users should be able to manage their accounts and domain names via our mobile app. Thank you to all for your patience whilst our team is working on this.

 

[Dynadot]

marketplaces like this handled in different ways. when adding a txt sedo prefers the nameservers to be pointed to them. when adding a godaddy txt they prefer the nameservers to be pointed to in this case, dynadot. does dynadot have default nameservers the same way that namesilo and netsol have?

We do have our own name servers, ns1.dynadot.com and ns2.dynadot.com, but pointing a domain to those name servers manually doesn't allow TXT records to be added to the domain. The record would just need to be added via the DNS settings and our system would then point the domain to our Dynadot.com name servers automatically.

 

[DomainBanana]

How long does Dynadot have to take back a name that was won in auction ?

At what point does the auction winner become the full owner of the domain?

At what point is it theft, when Dynadot dips into an owner's account and grabs a domain without the owner's permission?

Again, I had been the full owner of this domain for 3 weeks when Dynadot decided to grab it out of my account and take it without my permission.

Does Dynadot think this kind of theft is acceptable ?

 

[Embrand]

The last two times I have logged in today, the log file says that I am logging in from an I.P. address in the U.S. But I am in Europe and not using a VPN.

Is this because of the DDoS attack? Does Cloudfare route users through them first? Sorry, I have absolutely no idea how this works...

 

[FolioTeam]

I was wondering when @Dynadot will implement crypto as one of their payment options for funding account credit and purchases? I've been using same at both Porkbun and Namecheap. The experience so far has been a breeze.

 

[wwwweb]

Dynadot auctions being gamed by owners who bid on their own auctions with other accounts, bid the auctions up, then as soon as auction is over they renew, and list for high bidded up shill bid price. Not impressed with this practice. Put a stop to it.

 

[wwwweb]

Not to heap on the pain but I recently took part in a Dynadot auction and initially did not win the domain.

There were only two bidders in this auction. Myself and one other bidder.

Unfortunately the other bidder did not pay so I was then crowned the winner as the second highest bidder (and only other bidder).

I was surprised when I was asked to pay my full proxy bid even though it was a 'fake' buyer who bid this auction up.

I was then told my account would be banned if I did not pay.

As many complaints as there are about GoDaddy at least they roll back to the lowest real bid, but this is obviously not how it works at Dynadot.

Can confirm the wording of these emails, and are meant to intimidate second high bidders into forcing them to pay, when most of them are being shill bidded by a non payer. It’s a very unethical action, and wording, you know what your doing, and you continue down this path, please revise, and put a stop to it.

 

[Embrand]

A long time ago that @Dynadot visited this thread. And I haven't received any reply to my latest support ticket. Also, the automatic logout function doesn't seem to be working properly.

Am I the only one who feels not everything is perfect at Dynadot at the moment?

 

[DomainBanana]

Am I the only one who feels not everything is perfect at Dynadot at the moment?

Yes, @Embrand , I've asked @Dynadot a simple question several times in this thread and via their online support and email and have still not gotten an answer.

The simple question is: at what point do auction winners become the unqualified owner of the domain?

I ask this because Dynadot stole a domain from my account weeks after I became the legal owner, weeks after I had invested time and money in it as the legal owner.

Looking forward to an answer.

 

[Embrand]

Yes, @Embrand , I've asked @Dynadot a simple question several times in this thread and via their online support and email and have still not gotten an answer.

The simple question is: at what point do auction winners become the unqualified owner of the domain?

I ask this because Dynadot stole a domain from my account weeks after I became the legal owner, weeks after I had invested time and money in it as the legal owner.

Looking forward to an answer.

That certainly doesn't sound good. They need to answer these kind of questions.

 

[Dynadot]

The last two times I have logged in today, the log file says that I am logging in from an I.P. address in the U.S. But I am in Europe and not using a VPN.

Is this because of the DDoS attack? Does Cloudfare route users through them first? Sorry, I have absolutely no idea how this works...

Those login IP addresses may have been caused by the Cloudflare implementation, as I see your post was made around the time we were undergoing DDoS attacks. We can look into that further and check your account logs to be sure, we'd just need to ask you to PM us with your Dynadot username.

 

[Dynadot]

I was wondering when @Dynadot will implement crypto as one of their payment options for funding account credit and purchases? I've been using same at both Porkbun and Namecheap. The experience so far has been a breeze.

Thank you for the suggestion, I have passed the request on to our team for cryptocurrency support but at this time we don't have any information on whether that will be supported, unfortunately.

 

[Dynadot]

Dynadot auctions being gamed by owners who bid on their own auctions with other accounts, bid the auctions up, then as soon as auction is over they renew, and list for high bidded up shill bid price. Not impressed with this practice. Put a stop to it.

Thank you for bringing this to our attention, I'm not sure if we've had any other reports of this practice with our auctions. Would it be possible to PM us with any examples you may have of those auctions so that our team can investigate, please?

 

[Dynadot]

A long time ago that @Dynadot visited this thread. And I haven't received any reply to my latest support ticket. Also, the automatic logout function doesn't seem to be working properly.

Am I the only one who feels not everything is perfect at Dynadot at the moment?

I'm sorry to hear that your ticket hasn't been updated, could you please send us a PM with your username and ticket number?

In regards to the automatic logout function, our engineers have advised that the function has been recently updated and you will now be signed out of the account based on your recent activity rather than your last sign-in time. For example, if your account is set to automatically log out after one hour it will now be logged out one hour after your account activity ceases rather than one hour after your initial sign-in.

 

[Dynadot]

Yes, @Embrand , I've asked @Dynadot a simple question several times in this thread and via their online support and email and have still not gotten an answer.

The simple question is: at what point do auction winners become the unqualified owner of the domain?

I ask this because Dynadot stole a domain from my account weeks after I became the legal owner, weeks after I had invested time and money in it as the legal owner.

Looking forward to an answer.

Our management team has already discussed this issue with you and answered your questions, if you wish to discuss this further please contact them at [email protected]. Only our management team can assist you with this and we won't be able to assist or advise via Namepros.

 

[Embrand]

I'm sorry to hear that your ticket hasn't been updated, could you please send us a PM with your username and ticket number?

In regards to the automatic logout function, our engineers have advised that the function has been recently updated and you will now be signed out of the account based on your recent activity rather than your last sign-in time. For example, if your account is set to automatically log out after one hour it will now be logged out one hour after your account activity ceases rather than one hour after your initial sign-in.

Thanks for the reply. I did also receive a reply to my ticket, so all is good.

That is actually is nice update regarding the automatic logout function, because it was quite annoying getting logged out in the middle of doing some work in the account.

 

[DomainBanana]

Our management team has already discussed this issue with you and answered your questions, if you wish to discuss this further please contact them at [email protected]. Only our management team can assist you with this and we won't be able to assist or advise via Namepros.

Actually, your management team has ignored this question repeatedly.

I think everyone here at NamePros would want to know the answer to the question of when domains that they buy at Dynadot become theirs, unconditionally.

it's a simple question and is relevant to discuss here on the forum.

 

[Dynadot]

Can confirm the wording of these emails, and are meant to intimidate second high bidders into forcing them to pay, when most of them are being shill bidded by a non payer. It’s a very unethical action, and wording, you know what your doing, and you continue down this path, please revise, and put a stop to it.

Thank you for the feedback, that certainly isn't our intention and we don't impose any penalties if the second-highest bidder chooses not to pay for an auction order. I will pass the feedback on to our team to see if we can improve our communication with those emails.

 

[jamesau]

Thank you for the feedback, that certainly isn't our intention and we don't impose any penalties if the second-highest bidder chooses not to pay for an auction order. I will pass the feedback on to our team to see if we can improve our communication with those emails.

Is there any reason why you are so reluctant to change from the current model?

Industry leaders do not enforce proxy bids for second highest bidders and it seems to work out OK for them.

 

[wwwweb]

Please fix your auctions, by moving them up a few days, the redemption rates after you pay are not good.