DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[td11]

Good morning @td11,

Thank you for your response.

Our product team informed me that you would have to check the ownership checkbox. When it is checked you need to include the 3rd ownership verification nameserver. If the box is unchecked within your registrar the 3rd nameserver should be excluded.

Do let me know if this solves the problem for you.

It is checked. I always use this verification. I use 3rd ownership verification nameserver but it does not work. If I only use ns1.dan.com and ns2.dan.com it doesn't work either.

BUT when I uncheck, ns1.dan.com and ns2.dan.com works. So the problem is caused when de checkbox is checked.

 

[alcy]

Good morning,

It is quite simple. As a buyer, you can use any desired payment method. If a buyer pays through BTC you can still receive a bank wire or Paypal payout. The payment method chosen is of no influence on your payout options. As a seller, you simply indicate if you want to receive either a:

• Bank wire payout
• BTC payout
• Paypal payout

We do not limit our users in this case. As you can see, you can sell a domain for $5000 which could be paid through BTC for example. When you prefer a payout in Paypal we can facilitate that but the cost to process it through Paypal would become too high to render it feasible for us. This is why we state that all desired Paypal payouts above the $2000 come at the increased commission.

Best regards,

ok ty
can u list here or link us to all yer commissions levels vs payouts? ty

 

[td11]

Good morning @td11,

Have you attempted to remove the 3rd nameserver when the box is checked and wait for 24 hours? It still needs time to resolve in that case. Preferably you re-add the NS1.DAN.COM and NS2.DAN.COM after checking the ownership box.

Best regards,

I can't even add the 3rd name server to .de domain names. For example I also have ctn.de which nameservers are ns1.dan.com and ns2.dan.com and I cannot add the verification nameserver.

You can go to this site and test it:
https://www.denic.de/en/service/tools/nast/

 

[trelgor]

Dear Dan.

Your new dude named Michael in Dacula, US, refused to submit a serious offer on a domain I wanted to negotiate for. If that is how you do business I'm sorry to say thank you, bye bye, good luck.

As a seller I want to know my offers, and as a buyer I want offers to come through.

Not everyone treats BIN as the be all, end all. You should know that.

Also, it would be great if your new support dudes answered requests in a timely fashion.

"Conversation with DAN.COM
Started on June 24, 2020 at 03:44 PM Europe/Amsterdam time CEST (GMT+0200)
---
03:44 PM | : Please submit an offer of $1500 on xxxx to the seller.
04:08 PM | Michael from DAN.COM: Hi,
Thanks for reaching out.
We are the facilitators of this marketplace so we do not own the domain you are interested in. Therefore, we do not dictate the asking price for this domain.
I have looked into the sellers account in order to help you secure this domain. The seller has disabled the option to make an offer. This is a clear indication that he/she is not willing to negotiate the price and will only sell this domain for the given asking price. This is often done by sellers with domains that already receive a lot of inquiries. 
In addition, I’m afraid your offer is only 25% of the asking price and therefore does not rise to the level of the seller’s attention. If you prefer, I could submit a Buy Now offer to the seller on your behalf at a 10% discount. 
The seller has also enabled payments via monthly installments, is this something you'd be interested in?
Let me know how you'd like to proceed.
Thanks,
04:27 PM | : Michael,
Nice to meet you. New face. I’ll just submit it directly to the seller then.
(I have previously both sold and offered to buy well under BIN on Dan.com)
(And please don’t explain stuff unless I ask a question, I don’t like that at all)
/

24 juni 2020 kl. 16:10 skrev Michael from DAN.COM <[email protected]>:

04:50 PM | Michael from DAN.COM: Hi Sten,
Thanks for you message, nice to meet you as well.
Have a great day,
05:12 PM | : Michael,
By your answer, is it safe to say that if someone offers $1500 for a $5000 BIN domain of mine - I won’t know about it?
/

24 juni 2020 kl. 16:53 skrev Michael from DAN.COM <[email protected]>:

Hi ,
Thanks for you message, nice to meet you as well.
Have a great day,
08:07 PM | :
---
Exported from DAN.COM on June 24, 2020 at 08:28 PM Europe/Amsterdam time CEST (GMT+0200)"

 

[trelgor]

If you are a marketplace I certainly understand the logic. Not as a user of it though. My new acquisitions go on DAN. If they don't even relay ballpark starting offers because the listing is a BIN...

BIN is an emphasized pricetag. Not a "go f**k yourself" if you want to make an offer.

It's another thing if the seller explicitly states that they don't want offers. That is OK. Referring to the BIN as a reason not to relay an offer is bad all around. Lazy.

 

[trelgor]

I'm not the lister, I'm the buyer.

 

[trelgor]

I think it sucks and if I don't get a satisfactory explanation I'm ditching DAN. The only reason in my mind not to relay a serious offer (except if the seller is aware that they are not receiving ballpark starting offers because of some pricing setting they may not understand) is if you don't like business.

 

[trelgor]

24h.

 

[trelgor]

You have no obligation to accept anything. You have no obligation to sell below asking price. You have no obligation to even set a price. But when you do - with domain names in general - fact is it's not much more than an indication.

If you want business, and if you want data for your business, you listen and respond if a buyer is in the ballpark with a starting offer. You can respond "no way", that's fine.

And for sure, if you are a m a r k e t p l a c e that should be a priority. Unless as I say the seller has explicitly forbidden offers. (Which I would get if it was a monster domain that gets an unbearable amount of low-ballers). I would have sold this name for 2k any day of the week. I make a living selling domains. I price them and forget them. Sometimes I buy them too. If I can get an offer through.

And if a serious offer comes in, I WANT TO KNOW. I can still say no you know.

 

[trelgor]

I may be wrong, but I was under the impression that you have just over 5k domains and all of them are listed at Squadhelp....if it's that right, it will be very to 'ditching' Dan, if you are not really with them. You are upset that they didn't passed your offer to the seller, but the default setting at the beginning is set to BIN with 'make offer', so if that is changed, than the seller knew what he was doing and he doesn't want offers under his price.

I have 724 domains on DAN boker. I will remove all of them, and I will never recommend anyone to use DAN if their brokers refuse to relay serious offers. As a buyer and a seller and a broker.

 

[boker]

I ihave 724 domains on DAN boker.

You know better, but I remember a post from a few months ago where you were saying that you have just over 5k domains...and checking your SH portofolio, you had just over 5k there, so I was guessing that all are with them...the 724 are the new acquisitions from the past few months?

 

[trelgor]

Yes.

 

[trelgor]

If you have no energy for sales - do something else please.

 

[trelgor]

For the record, nearly all my domains are BIN. I still deflect a lot of offers (But not on DAN it would seem). If I did not I would undersell, particularly because they are BIN. BUT. I am always looking for a way to close and make it work. ”How about this”? ”What if”? It’s the friggin’ foundation of trade.

The other end of the spectrum is equally bad. Jumping at any offer and undermining yourself and the industry.

 

[Domain_savvy]

I believe to know what it costs one just needs to see the listing...

Yeah,true but i meant no heavy discounts.

 

[LaszloSchenk]

I can't even add the 3rd name server to .de domain names. For example I also have ctn.de which nameservers are ns1.dan.com and ns2.dan.com and I cannot add the verification nameserver.

You can go to this site and test it:
https://www.denic.de/en/service/tools/nast/

Good morning @td11,

Could you contact me through a private message? I will make sure to look into it with you. Preferably I would like to receive your email to contact you directly.

Best regards,

 

[frank-germany]

Good morning @td11,

Could you contact me through a private message? I will make sure to look into it with you. Preferably I would like to receive your email to contact you directly.

Best regards,

I guess that is a question to be answered here

.de needs 3 nameservers
how would we do it with DAN?

( I use my own nameservers )

 

[trelgor]

Trainees should know to refer when needed. You should also get a timely response, even if it's just "looking into it". Very basic. Also, if someone is new and untrained - state it for the record. That's #1. And a reason in itself to as a customer on both sides of sales question the merit of your services.

#2 I have your installments option active, and I have ticked the "BUY NOW and MAKE OFFER" for domains with a price. Since the "old" installments model say "Installments (old model which includes the Make Offer option)" it would seem that the new installment option does not, even though I have ticked "BUY NOW and MAKE OFFER". Is that the case? If it is don't you think that it's a bit ambiguous, and don't you think that some sellers are accidentally refusing offers?

#3 Marketplaces rely on sellers. In effect we buy your services, not the other way around. Act accordingly. Buyers too. Don't be surprised or upset about customer needs. It's the most valuable thing you have.

#4 An XXXX offer for an XXXX domain is not spam.

#5 I would not have posted here if you just answered my questions in a timely fashion. Do you train people to avoid customers?

 

[trelgor]

FYI the lead is now dead. and it was not my fault.

 

[carob]

The new lease to own option does disable make offer on domains set to fixed price - see earlier posts.

Hi just wondering about the new-ish lease-to-own option on Dan.com, before implementing it.

If you enable this, can you turn it back off?

If you enable this, do domains with no expected/fixed price set still function on the same make offer basis as before?

Intro info here: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

And interesting pros and cons discussion here: https://www.namepros.com/threads/pricing-is-critical-with-lease-to-own-option-at-dan.1185871/ makes the point that you when doing counter offers under the make offer option you can mention/offer payment in instalments. Would that now be limited to 12 months?

Good morning @carob,

Thank you for your inquiry.

You can disable the lease to own at any given time. In addition, when activating the lease to own all domains without a buy it now price will be listed with a make offer only. Lastly, when negotiation with buyers installments can be offered up until a maximum of 12 indeed. All installments above the 12 months include a markup and have to be converted to a lease to own.

Have a great weekend.

 

[trelgor]

The new lease to own option does disable make offer on domains set to fixed price - see earlier posts.

So how about disabling the ability to enable ”BIN AND MAKE OFFER” if you are using new lease to own/BIN. Makes sense to me. How about you @LaszloSchenk?

 

[Windoms]

The point was to eliminate friction because they have noticed that it wasnt good for overall sales.

Like you setting a realistic price with a lease to make it affordable.
Vs setting $15000 bin, hoping to negotiate and get $1000.

...

 

[LaszloSchenk]

I have a question about the DNS entry for verification (verification-..XXX..ns3.dan.hosting)

Would there be a security concern on leaving the third DNS entry on a domain? I understand it is a private DNS entry for each account, so if someone views that entry, could they do something like adding domains to your account automatically?

Good morning @Jona4s

That is correct. If a domain owner adds your verification nameserver to his domains the domains itself will be migrated to your portfolio. However, as a domain owner listing domains on our platform, it would be highly undesirable to perform these steps as I effectively allow other sellers to hold my domain(s) hostage in their account. There would be no incentive for domain owners to add your verification nameserver to their domains. However, technically it is possible indeed.

Have a great weekend ahead.

 

[trelgor]

Good morning Trelgor,

The old model including the installments does permit the make offer option on the For Sale page indeed. The new lease to own does not include this model as we have found that negotiations got prolonged extensively and the conversion rates were lower. This due to the fact that the Lease to Own model includes markup and buyers started to incorporate a negotiation not only for the price but for the markup as well.

Best regards,

So remove the account option to check "BIN/MAKE OFFER" when "Lease to own" is active? Unless you really want it to look like the account holder can choose it even though it is not possible.

Bye Dan. Good luck.

 

[BrandCollectors.com]

is it your Dan account?
Neues.org was dropped a few months ago. should the previous owner delete an expired domain isn't it? but it looks like you may be doing the same things? i saw several Dan accounts that selling unregistered domains.

ticket was created but Dan support on the weekend

Email DAN support, ask them to remove the old/invalid listings. I think it is better to contact DAN support direct instead of posting here on NP. Invalid listings are common, it is part of domaining.