Dynadot

DAN.COM Domain Marketplace (Official Thread)

Spaceship Spaceship
Watch

DAN.COM

Domain MarketplaceTop Member
Dan.com Staff
Impact
4,502
DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
Last edited:
57
•••
The views expressed on this page by users and staff are their own, not those of NamePros.
If you have no energy for sales - do something else please.
You want to offer $1500 on a domain name.
The seller listed the domain for $5000 and has disabled offers.

I disable offers, it means I dont want DAN to bother me with people's offers.

End of conversation.
 
10
•••
If you have no energy for sales - do something else please.
There are tons of domainers who set a price and who will not loose time with negotiations...you either like the price or not, that doesn't mean they will not sell, the only thing is they set the BIN as minimum price, so it's no point to loose time talking about anything else, you hit the BIN or not. If I recall correctly, sedo, afternic and most of the others are doing the same, so you should know better than most of us.
 
4
•••
They are not doing the Rick Schwartz maneuver of sizing the buyer up. "Oh, so you are Apple huh, this is getting expensive". They put a bin in the XXXX range for gods sake. Not listening to bids in the XXXX range is mindless if you want to make sales. Not relaying bids is also mindless. I see so many deals fall apart because of it. It's plain bad business. Some opportunities never come back. You can still deflect lowballer-mania. But if you have a serious buyer - you don't just close the door. It's everything I don't like. All of it. It's the cause of the buyer frustration that gives domaining a bad rep.
 
1
•••
For the record, nearly all my domains are BIN. I still deflect a lot of offers (But not on DAN it would seem). If I did not I would undersell, particularly because they are BIN. BUT. I am always looking for a way to close and make it work. ”How about this”? ”What if”? It’s the friggin’ foundation of trade.

The other end of the spectrum is equally bad. Jumping at any offer and undermining yourself and the industry.
 
Last edited:
0
•••
BIN is a BIN. He even gave you a hint that your offer is 25% so you know what it cost.
 
Last edited:
4
•••
BIN is a BIN. He even gave you a hint that your offer is 25% so you know what it cost.
I believe to know what it costs one just needs to see the listing... :xf.eek:
 
1
•••
0
•••
Dear Dan.

Your new dude named Michael in Dacula, US, refused to submit a serious offer on a domain I wanted to negotiate for. If that is how you do business I'm sorry to say thank you, bye bye, good luck.

As a seller I want to know my offers, and as a buyer I want offers to come through.

Not everyone treats BIN as the be all, end all. You should know that.

Also, it would be great if your new support dudes answered requests in a timely fashion.

"Conversation with DAN.COM
Started on June 24, 2020 at 03:44 PM Europe/Amsterdam time CEST (GMT+0200)
---
03:44 PM | : Please submit an offer of $1500 on xxxx to the seller.
04:08 PM | Michael from DAN.COM: Hi,
Thanks for reaching out.
We are the facilitators of this marketplace so we do not own the domain you are interested in. Therefore, we do not dictate the asking price for this domain.
I have looked into the sellers account in order to help you secure this domain. The seller has disabled the option to make an offer. This is a clear indication that he/she is not willing to negotiate the price and will only sell this domain for the given asking price. This is often done by sellers with domains that already receive a lot of inquiries. 
In addition, I’m afraid your offer is only 25% of the asking price and therefore does not rise to the level of the seller’s attention. If you prefer, I could submit a Buy Now offer to the seller on your behalf at a 10% discount. 
The seller has also enabled payments via monthly installments, is this something you'd be interested in?
Let me know how you'd like to proceed.
Thanks,
04:27 PM | : Michael,
Nice to meet you. New face. I’ll just submit it directly to the seller then.
(I have previously both sold and offered to buy well under BIN on Dan.com)
(And please don’t explain stuff unless I ask a question, I don’t like that at all)
/

24 juni 2020 kl. 16:10 skrev Michael from DAN.COM <[email protected]>:

04:50 PM | Michael from DAN.COM: Hi Sten,
Thanks for you message, nice to meet you as well.
Have a great day,
05:12 PM | : Michael,
By your answer, is it safe to say that if someone offers $1500 for a $5000 BIN domain of mine - I won’t know about it?
/

24 juni 2020 kl. 16:53 skrev Michael from DAN.COM <[email protected]>:

Hi ,
Thanks for you message, nice to meet you as well.
Have a great day,
08:07 PM | : 👆
---
Exported from DAN.COM on June 24, 2020 at 08:28 PM Europe/Amsterdam time CEST (GMT+0200)"
@trelgor,

Thank you for your response and sorry to see you post the entire thread on a public forum.

It is quite surprising to me that you are phrasing this as a refusal to submit any offer, thus obstructing any potential sales from happening. As a seller of our platform, you know very well that you have the option to decide how to list your domains for sale. If you do not want to receive any offers you disable the option to make an offer. When one disables the option to make an offer and an interested party wants to submit an offer of roughly 25% of the asking price it most certainly will not suffice. You can understand that we will not forward any such offer to our users as it is clear they are not interested in it. If we were to operate as suggested by you we would be spamming our users with hundreds of lowball offers which most certainly will not be desirable I'm sure.

Regarding the response time of Michael, he is our new US support indeed. As mentioned 2 days ago he is currently being trained and is not operating outside our EU office hours in full. As soon as he is trained in full, this representative will be operating US hours. Sending messages like "Cat got your tongue?" will not trigger a response as well. Michael was assisting you in a professional capacity. I suggest we remain respectful towards each other.

Lastly, your final question is correct. When you as a seller on our platform disable an option to make an offer you will NOT receive any offer that is not deemed feasible by us. We will always explain the situation to our users and try to convince them to increase their offer for you but of the budget remains too low we will not bother our users with it. This is why you have the option to set up your account in such a way that this can be evaded. If you as a seller do want to receive such offers simply enable your option to make an offer @trelgor.

Have a great day.
 
Last edited:
10
•••
I can't even add the 3rd name server to .de domain names. For example I also have ctn.de which nameservers are ns1.dan.com and ns2.dan.com and I cannot add the verification nameserver.

You can go to this site and test it:
https://www.denic.de/en/service/tools/nast/
Good morning @td11,

Could you contact me through a private message? I will make sure to look into it with you. Preferably I would like to receive your email to contact you directly.

Best regards,
 
0
•••
Good morning @td11,

Could you contact me through a private message? I will make sure to look into it with you. Preferably I would like to receive your email to contact you directly.

Best regards,

I guess that is a question to be answered here

.de needs 3 nameservers
how would we do it with DAN?

( I use my own nameservers )
 
0
•••
Trainees should know to refer when needed. You should also get a timely response, even if it's just "looking into it". Very basic. Also, if someone is new and untrained - state it for the record. That's #1. And a reason in itself to as a customer on both sides of sales question the merit of your services.

#2 I have your installments option active, and I have ticked the "BUY NOW and MAKE OFFER" for domains with a price. Since the "old" installments model say "Installments (old model which includes the Make Offer option)" it would seem that the new installment option does not, even though I have ticked "BUY NOW and MAKE OFFER". Is that the case? If it is don't you think that it's a bit ambiguous, and don't you think that some sellers are accidentally refusing offers?

#3 Marketplaces rely on sellers. In effect we buy your services, not the other way around. Act accordingly. Buyers too. Don't be surprised or upset about customer needs. It's the most valuable thing you have.

#4 An XXXX offer for an XXXX domain is not spam.

#5 I would not have posted here if you just answered my questions in a timely fashion. Do you train people to avoid customers?
 
Last edited:
0
•••
FYI the lead is now dead. and it was not my fault.
 
0
•••
The new lease to own option does disable make offer on domains set to fixed price - see earlier posts.

Hi just wondering about the new-ish lease-to-own option on Dan.com, before implementing it.

If you enable this, can you turn it back off?

If you enable this, do domains with no expected/fixed price set still function on the same make offer basis as before?

Intro info here: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

And interesting pros and cons discussion here: https://www.namepros.com/threads/pricing-is-critical-with-lease-to-own-option-at-dan.1185871/ makes the point that you when doing counter offers under the make offer option you can mention/offer payment in instalments. Would that now be limited to 12 months?

Good morning @carob,

Thank you for your inquiry.

You can disable the lease to own at any given time. In addition, when activating the lease to own all domains without a buy it now price will be listed with a make offer only. Lastly, when negotiation with buyers installments can be offered up until a maximum of 12 indeed. All installments above the 12 months include a markup and have to be converted to a lease to own.

Have a great weekend.
 
0
•••
The new lease to own option does disable make offer on domains set to fixed price - see earlier posts.

So how about disabling the ability to enable ”BIN AND MAKE OFFER” if you are using new lease to own/BIN. Makes sense to me. How about you @LaszloSchenk?
 
Last edited:
0
•••
The point was to eliminate friction because they have noticed that it wasnt good for overall sales.

Like you setting a realistic price with a lease to make it affordable.
Vs setting $15000 bin, hoping to negotiate and get $1000.

...
 
0
•••
+most people (i say most), dont know how to negotiate.
 
1
•••
I have a question about the DNS entry for verification (verification-..XXX..ns3.dan.hosting)

Would there be a security concern on leaving the third DNS entry on a domain? I understand it is a private DNS entry for each account, so if someone views that entry, could they do something like adding domains to your account automatically?
 
1
•••
So how about disabling the ability to enable ”BIN AND MAKE OFFER” if you are using new lease to own/BIN. Makes sense to me. How about you @LaszloSchenk?
Good morning Trelgor,

The old model including the installments does permit the make offer option on the For Sale page indeed. The new lease to own does not include this model as we have found that negotiations got prolonged extensively and the conversion rates were lower. This due to the fact that the Lease to Own model includes markup and buyers started to incorporate a negotiation not only for the price but for the markup as well.

Best regards,
 
1
•••
I have a question about the DNS entry for verification (verification-..XXX..ns3.dan.hosting)

Would there be a security concern on leaving the third DNS entry on a domain? I understand it is a private DNS entry for each account, so if someone views that entry, could they do something like adding domains to your account automatically?
Good morning @Jona4s

That is correct. If a domain owner adds your verification nameserver to his domains the domains itself will be migrated to your portfolio. However, as a domain owner listing domains on our platform, it would be highly undesirable to perform these steps as I effectively allow other sellers to hold my domain(s) hostage in their account. There would be no incentive for domain owners to add your verification nameserver to their domains. However, technically it is possible indeed.

Have a great weekend ahead.
 
0
•••
Good morning Trelgor,

The old model including the installments does permit the make offer option on the For Sale page indeed. The new lease to own does not include this model as we have found that negotiations got prolonged extensively and the conversion rates were lower. This due to the fact that the Lease to Own model includes markup and buyers started to incorporate a negotiation not only for the price but for the markup as well.

Best regards,

So remove the account option to check "BIN/MAKE OFFER" when "Lease to own" is active? Unless you really want it to look like the account holder can choose it even though it is not possible.

Bye Dan. Good luck.
 
0
•••
You have no obligation to accept anything. You have no obligation to sell below asking price. You have no obligation to even set a price. But when you do - with domain names in general - fact is it's not much more than an indication.

If you want business, and if you want data for your business, you listen and respond if a buyer is in the ballpark with a starting offer. You can respond "no way", that's fine.

And for sure, if you are a m a r k e t p l a c e that should be a priority. Unless as I say the seller has explicitly forbidden offers. (Which I would get if it was a monster domain that gets an unbearable amount of low-ballers). I would have sold this name for 2k any day of the week. I make a living selling domains. I price them and forget them. Sometimes I buy them too. If I can get an offer through.

And if a serious offer comes in, I WANT TO KNOW. I can still say no you know.

I don’t understand why you don’t understand that which has been explained to you — the seller doesn’t want offers below his asking price. Your irritation with DAN is irrational. Also this serious offer business is silly. If your offer is one fourth what the seller wants (according to DAN) its not all that serious. Your acting like someone is supposed to be insane not to take a $1500 offer.
 
5
•••
is it your Dan account?
Neues.org was dropped a few months ago. should the previous owner delete an expired domain isn't it? but it looks like you may be doing the same things? i saw several Dan accounts that selling unregistered domains.

ticket was created but Dan support on the weekend
Email DAN support, ask them to remove the old/invalid listings. I think it is better to contact DAN support direct instead of posting here on NP. Invalid listings are common, it is part of domaining.
 
Last edited:
0
•••
0
•••
https://dan.com/domain-seller/priva...5-295892840854?&results=50&order_by=relevance

u can check this account this guy never delete previous domains. but his status is 'trusted'


Neues.org was dropped a few months ago. should the previous owner delete an expired domain isn't it? but it looks like you may be doing the same things? i saw several Dan accounts that selling unregistered domains.

ticket was created but Dan support on the weekend...

That is not my account.

What is the matter with you?

I do not sell unregistered names.

I just suggested you contact DAN support because it makes sense to me. Imagine if everyone attaches screenshots of invalid listings here.

If you want I can ask DAN to confirm tomorrow, they can tell you that is not my account. I have sent several email to DAN support asking them to remove invalid listings, I have never accussed any member of any wrong doing. Some of the names were previously owned by PROs here.

So, this is not unique to you. I have dealt with invalid listings myself for five figure names, not unregistered names.
 
Last edited:
1
•••
0
•••
Back