Dan.com

DAN.COM Domain Marketplace (Official Thread)

NameSilo

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
Due to popular request, here's a sneak preview of DAN 2.0!

image (13).png


The customer area is getting revamped and we're adding over 100 new features this year. We're also adding a new feature to create your own lists and to implement bulk changes for a specific list only.

upload_2021-1-28_14-27-51.png


Above you see an example domain for sale page hosted at DAN.COM itself. We auto-generate a "brandable" card to offer at scale a brandable look and feel for all your domains managed with us. Sellers can decide which background color/style to use but also add their own logo's if that's preferred.

More details will be shared soon!
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan
 
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I am doing the same. ALL names will be removed by the end of today.
I do not want my customers incurring Dan's 2% hidden fees or be one of the guinea pigs while they test out the conversion drop off.
Tried constructive criticism, was censored, now just voting with my feet.

You join this community forum 6 days ago, as an unknown, and start spewing negativity all over this thread with complaints about a 2% fee at the same time Dan has revamped its entire platform and has been consistently raising the bar in our industry for nearly 5 years, charging a 9% commission on sales vs 10%, 15%, 20%, 35% elsewhere, payouts within 12-24 hours, the most modern landing pages out there, and you're complaining about 2% which is $20 out of $1000, and $200 out of a $10,000. This is an obstruction toward your sales despite all the conveniences Dan has to offer both buyers and sellers?

Who sent you?
 
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UmerK

Established Member
Impact
1,666
worried? now wouldn't that be something if any company started banning people cause they offer genuine honest opinion.. good or bad..luckily most companies have evolved beyond this primate ape behavior.

many companies pay people to find bugs... comments..we do it free.

Mention one company in the domain space that innovates and fixes bugs like DAN does.

Sometimes people just want to argue for nothing.

I have absolutely no doubt that for the services that Dan provides and their charges - they're one of the best in business when it comes to domain names.

It's perfectly fine for companies to launch new features in smaller batches, we heard a lot about Afternic 2.0 and so far we've only gotten a beta for listing - don't see this many people going after them or anything.
 

AEProgram

Top Contributor
Impact
4,711
I'm making a test using make offer only since a few days.
Once offer is accepted it seems most buyers takes time to pay or change their mind, decide not to pay, maybe fake buyers.

I found over the years in this business that if I accept an offer without countering it the person vanishes.

The person feels that if he offered less you would have accepted too and it ruins the perceived value of the domain too.

People want to know they got a deal, a steal, they want to be able to tell their friends "the guy wanted 2000 I got him down to 1600". Not, "I made a 2000 offer and he took it". When that happens everyone thinks the same, if you would've offered 100 he would've taken it too.

You also must realize that the pattern used by probably the most successful independent domain seller HD is BIN with financing option. When you do this you show confidence in price, the potential buyer only has one thing to think about, do I buy it upfront or do I make payments? They don't have to start looking and thinking what to offer. More importantly, they make a decision while they are hot on whatever idea they have. By the time you reply to an offer they might've cooled their feet or someone told them their idea is no good.

I use a mix of things on my domains, however, at some point I will just have all listed with a bin and financing.
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
You ignored my message long time ago, and I forgot what I asked. Tons of time wasted.

Some questions I remember:

-Do you require ID?

- Do you track visitors? (real time IP) Do you track bidders ?

-Do you payout by Paypal? Wire?

-Can you show a list of past sales or top sales?

-Do you allow rent only? Other people said you change whois during lease, and this is good.

-How much info about sellers do you give to buyers?

-Can buyers contact sellers, during negotiation, or at other times?

-If there are some past bids which didn't lead to a sale, then will past bidders be informed in case of auctions, or when a BIN price added?

Hi TopDom,

This is the first time I see these questions, here are the answers:

-Do you require ID?

1: We do not. However, we do perform KYC on all first time sellers.

- Do you track visitors? (real time IP) Do you track bidders ?

2: Yes

-Do you payout by Paypal? Wire?

3: Yes

-Can you show a list of past sales or top sales?

4: No - however, Over $1M a month in domains are sold at DAN.

-Do you allow rent only? Other people said you change whois during lease, and this is good.

5: We offer Lease to own and domain Rentals. Both options you can set within seconds in your account.

-How much info about sellers do you give to buyers?

6: You decide which info you show to your buyers in your Privacy settings. Once you have a sale, do note that your billing details will be shown on the automated generated invoices we send to your buyer.

-Can buyers contact sellers, during negotiation, or at other times?

7: Yes.

-If there are some past bids which didn't lead to a sale, then will past bidders be informed in case of auctions, or when a BIN price added?

8: At the moment we don't do this yet.

I would simply advice to create an account and test DAN.COM. A lot of the questions you raise would have been answered by doing that.

Kind regards,

Reza
 
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Just got an offer today and was pleased to see it now includes buyer's company name (if applicable). That is a great feature, since looking up the IP address will mostly not reveal who is behind the offer.

So many great things to say about DAN. Seriously, Sedo, I would worry if I were you...
 
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LaszloSchenk

Dan.com Staff
Impact
1,242
Good morning all,

We wanted to give you an update regarding the global outbreak of the Corona virus. Europe is currently is coping with a massive outbreak of the virus. Due to this the Dutch government has stated a country wide lockdown causing a lot of businesses to temporarily close down. We want to assure the platform users that DAN.COM will remain fully operation at all times. Regardless of the outbreak it will be business as usual for our users. DAN.COM took the required measures ensuring no user will experience a difference in service delivered.

Have a great day!
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
@LaszloSchenk
just sheer curiosity.. can u briefly comment how u guys forsee the recent purchase of uniregistry by godaddy, as impacting DAN.... positive or negative... or basically fully neutral..... thanks!

Hi Alcy,

For the industry, the acquisition is not that great as the industry loses another company that brings unique features & services to the market. For competition we need a healthy and vibrant landscape of competitors and Uni joining Godaddy will just make Godaddy's monopoly just stronger.

For Godaddy, the deal is great: https://seekingalpha.com/article/4281920-godaddy-decelerating-growth-adds-bearish-sentiment

They were seeing declining revenue ratios and they now increase your topline again with this acquisition by an estimated $80M-$100M a year.

For DAN, the deal is great as well. We have now one big competitor less and Uniregistry sellers will likely be welcomed with increased commission rates which makes DAN more attractive.

Also, don't forget that Godaddy is owned by a private equity firm, and all they care about is to squeeze more margin to increase Godaddy's share price. This is why we're positive about this acquisition but again for the industry overall, this isn't a celebratory moment at all.

Lastly, at DAN we're building the future infrastructure of the industry and we're playing the long game.

There's a reason why we've grown the total sales volume at DAN.COM last month alone with 31%. We deliver what we promise and we do not want to generate a profit in the next 10 years. We keep re-investing our revenue in the product and service. Two weeks ago we've also raised capital to invest more heavily in our domain transfer infrastructure, a new open domain distribution network and our own product & services to name some.

Nobody in the market is doing what we're doing in the long run and we guarantee you that our team is hungrier than ever before to keep shaking things up :).

Kind regards,

Reza
 
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DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
They can't chat with domain owner...
So I don't see how this chat helps in terms of sales/negotiations even if it is not blocked by the browser add-on.

Often buyers have questions, we do not inform our sellers when we actively help their buyers but in the background, our team is working hard to close all qualified buyers that present themselves via support.

I've said this before: if our sellers don't sell, naturally, we do not generate a commission. So we have a strong incentive to make sure that all buyers that we can convert into sales actually convert.

We're also not a dinosaur from the industry that got started in the 90' and is fine with whatever they are used to doing.

There's no team in this industry as hungry and hardworking as our team but most of that work is not observed or seen by outsiders. I love our community and the people backing us so we can continue to get better at what we do but it is sometimes a bit painful to see how negative Namepros users can be and this thread is a good example of that, unfortunately.

PS: My wife and I are expecting our first baby girl one of these days, so I won't be as active as usual on the forum.
 
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DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
@Reza Can you already know tell us if the new sales lander will have new installment and rental options? Such as plans with interest or a larger down payment than the regular installments? Thanks.

Hi Embrand,

We're now doing final tests on the new Lease To Own model and I expect us to be able to launch that new feature within 2 weeks. The fully revamped landers Laszlo was referring to won't be launched in 2019 since that's quite a big project we're working on.

We've observed that down payments are counterproductive and won't include that option. It introduces friction that we're trying to take away so you sell more domains. Your buyers prefer monthly payments for a reason (cash flow / budget). During our customer development for the new model we observed adding a downpayment option introduces friction and also invites the buyer to negotiate about both the price and the down payment.

What we did instead is to increase our maximum Lease To Own term from 2 years to 5 years. We also introduce a new markup model where the buyer pays a markup fee of up to 30% for long term purchases.

This way, as a seller, once the domain gets sold in a lot of installments, you simply make more money as a trade off for getting your full payment delayed.

The best part of the new model is that you as the seller, never have to negotiate anymore since we make the domain affordable to 95% of all possible buyers of your domain. Sellers that enable the new Lease To Own option should see a very significant increase in sales after enabling the feature.

The feature is also designed and optimized in a way that the buyer can simply pick the terms that fit his or her budget by simply moving a slidebar which updates the deal terms for the buyer instantly on his/her screen.

We can't wait to start offering the new model, as mentioned before the results are quite amazing in terms of conversion.

Here are already some screenshots of the Beta version for context:

Screen Shot 2019-11-08 at 13.20.52.png


Screen Shot 2019-11-08 at 13.21.24.png


Screen Shot 2019-11-08 at 13.22.00.png


Kind regards,

Reza
 
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DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
I personally like the redesign but I'm disappointed that's all it is. The last version was also pretty great design-wise.

I expected functionality upgrades but I haven't seen any thus far.

You still can't offer/set up an installment plan via the negotiation window, still no down-payment option.

When making a test offer, I noticed buyers now have to insert a "verification token" instead of just clicking on the link to confirm their offer. I don't think that was necessary. I would've also liked to see a tab on the dashboard that includes unconfirmed offers, it's data that could add value and would cost Dan nothing to share them.

In the dan blog I see that buyers now get charged extra for paypal/credit cards, is this right @DAN.COM? Or just a test?

Due to all complaints about too many fake offers, we've indeed completely revamped our make offer flow to make sure our sellers get better-validated offers.

The checkout is revamped as well with the help of a lot of buyers that we interviewed. Can you please send us via private message including the checkout link you're using? You should get a 1% discount for paying with a wire transfer like below:

upload_2021-7-15_17-28-36.png

So when buyers pay via bank transfer, the buyer gets a 1% discount but also the seller! If the buyer pays via Bank Transfer, your commission paid to Dan automatically is lowered by 1%.

Not all payment options have an additional fee but the most expensive ones like credit cards do in the new flow.

What we've deployed today is definitely not just a visual update by the way. It might seem like that but under the hood, a lot has changed which allows us now to push more features and updates more frequently. Stay tuned! This is just an in-between update as we didn't want to shock our users too much since we know you use Dan daily.

The entire customer area will transform in the coming weeks, new for sale page themes will be introduced, and more!
 
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Dunno what you and alcy are smoking back east but wow man. Jurgen happens to be one of the smartest people here, he just knows everything. Does not work for dan lol. Hopefully mods will delete your off topic post and mine. Lazlo and company are gonna have about 20 pages of crap chit chat to go thru on monday. Maybe thats why bigshots use twitter more, less background noise
Do you work with/for, or are affiliated in any way, with DAN?
 

DomainBarracksRob

Top Contributor
Impact
6,782
We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan


Thank you @DAN.COM ! You all are much more appreciated than the slim buggering group of “whinny grown adult complainers” in this thread might make it seem.

I bit my lip but some of you, must of been the WORST people to have the in school when it came to group projects! Bitching and complaining ....IS NOT a helpful tactic of fixing something YOU yourself have interest in!

I would of paid for the For the vinegar, my God, it’s a bit embarrassing to even be associated with some of you.

Whining over and over like that Crazy Loud nut at the Walmart checkout out Line holding everyone else up for hours, because the $2Dollar coupon was invailed..🤨 Most people avoid people lake that!! No one wants to listen to or deal with it!

@DAN.COM thank you for still being a part of this thread.


To the few that did days on end “bitching” in this thread ......get a Grip!

Your communication skills need work, your attitudes surely will effect more than this thread!

Posting,reporting problem? That’s fine an Dandy....👍🏻

Acting like whining spoiled bratty Karens........Embarrassing!!!!!👎🏻😑

Be a problem solver, not a problematic pain in the 🐴
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
@LaszloSchenk
any chance at all u can consider implementing a payout withhold option until seller basically tells you to pay... whether thst would add up to just 1 delayed payment.. or 2.. or 10 etc..

godaddy auctions does it. dont get me wrong im not askin u to become godaddy, cause sometimes i mention them.. im just mentioning them to say its possible and you'd not be alone.. and in my case, it would be a useful additional payout option for your clients.. and one which would not be imo very hard to implement for you.

u do not even need to show this "credit" in our account.. but you could do like epik (another one that does this), and just basically show account credit.. and if u'd like to take it step further, people could also use this to buy domains if they want, on dan.com.

would u consider plz? or maybe on your to do list? ty

Hi Alcy,

This is one of the most requested features in our backlog and we build 100% of all features that make it to our top 10 most requested features. The legal side of offering this is now being taken care of and the development will start soon.

With the new redesign of the DAN seller back office, we're launching this new feature. So soon, you will get the sale price rewarded in your DAN account and you can decide what to do with the funds. You could pay out 50% via Paypal for example and 50% via ACH or a Wire. You can also decide to keep the funds and buy or register domains with it (maybe even at a discount - we'll return a part of our commission to the buyer in that case) for example.

Kind regards,

Reza
 

frank-germany

domainer since 2001 / musician
Impact
13,351
Since yesterday I have moved my domains away from DAN
using my own Landing Page again.

lately, I had every little inquiries
and all of them extreme low ballers


yesterday I noticed that when using DAN
a lot of my traffic will be taken away from my domains
in order to search DAN's inventory
instead of my own domains


no idea if that changed lately
but I don't like it at all

when I send you my traffic
it's not because I want to promote DAN


I pay 9% commission in case of a sale
that's the compensation I accepted
for you offering a brilliant service

but my traffic is MY traffic
and meant to promote my domains
I ask you to be more respectful
and not highjacking it




upload_2019-11-24_11-35-42.png
 
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EJS

DomainInvesting.com
DomainInvesting.com
Impact
753
So what's the problem? We agree.

But it is NOT an option, it's hard-coded, hence my comments.

I'm ticked that Dan continues to listen to a "core group of domainers" while totally ignoring the masses who were quite satisfied with Dan 1.0 and simply wanted "more features".

Totally switching gears from Dan 1.X to a hard-coded "hidden reserve auction" format for all domain listings is clearly a product of insular thinking. There is no other explanation.

If they're listening to the people who sell more domain names than I sell, I have no problem with that. Maybe you're in the minority on this since they have a better view of the entire landscape and you (and I) only know our interests and form our assumptions based on those. Your interests and mine may differ from the typical Dan buyer and seller. I have no idea.

Removing the minimum amount was not something I considered or asked about, but I don't mind it. Nearly all of the offers I receive are either the minimum bid amount or just above it. Someone who is going to spend time fishing for the minimum amount they can offer by continually adjusting their offer until they can submit it is not exactly the prospective buyer I care about. They are probably going to be annoying an a negotiation and if they go away, so be it. It most likely wasn't meant to be since my minimum offers aren't something I really spend time thinking about and I almost never accept that offer when submitted.

In any case, I would be happy for Dan (and customers) to test this out to see if there is any lift % above the prior offers that were submitted at minimum. To illustrate, if 92% of Dan "make offer" submissions were exactly the minimum offer and now 80% are at the minimum offer, this is an improvement. Obviously, Dan would have to monitor the % of offers/BIN on the new landing page vs. the old landing page to ensure more people aren't falling off because they are annoyed by not knowing the minimum.

TLDR: I am willing to risk losing the annoyed prospects who are frustrated that they can't easily see the minimum offer to potentially get better opening offers from people who aren't as price sensitive or fickle.
 

karmaco

Top Contributor
Impact
9,509
@LaszloSchenk
I didn't receive any reply yesterday (Sunday).
I have received it just now (as of this post).
You join this community forum 6 days ago, as an unknown, and start spewing negativity all over this thread with complaints about a 2% fee at the same time Dan has revamped its entire platform and has been consistently raising the bar in our industry for nearly 5 years, charging a 9% commission on sales vs 10%, 15%, 20%, 35% elsewhere, payouts within 12-24 hours, the most modern landing pages out there, and you're complaining about 2% which is $20 out of $1000, and $200 out of a $10,000. This is an obstruction toward your sales despite all the conveniences Dan has to offer both buyers and sellers?

Who sent you?

I could not agree more. Bunch of whiners here as usual. Wish they whined this much to Go Daddy who doesn’t do crap to innovate and routinely gives domainers the short end of the stick. I suspect they are supporters of another registrar which will remain unnamed.

DAN has done more for this industry and listened more to incessant demands and petty complaints than any entity in this space in recent times.

If you don’t like it there is the door. Take your negativity and whining elsewhere imo.
 

DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
I use BIN with Make Offer option, but I would also be open to rental for some domains. Would it be possible to have all three options on the sales lander or is that too much information for visitors to look at?

If not, are we allowed to include our email address in the seller profile text? Then we might add someting like "Rental option may also be available. Please contact us at [email protected] to discuss".

Hi Embrand,

Combining the rental option with the purchase option has resulted in sub-optimal results in all our experiments so far. You can add that text to your landers as long as you process your transactions at DAN.

At DAN we have a very open policy towards our sellers, as long as there is mutual respect and trust. We strive to build real relationships with all our sellers.

I just advice sellers to be wary of not abusing our soft policy because breaking this trust just once forces us to enforce our policy more strict when that happens.

Lastly, I always advice to communicate the rental option when negotiating when the negotiation seems to stall due to price issues. The reason why I mention this is because renting domains isn't normalized yet and end-users are wary of that model. That's why sole domain rental marketplaces launched in the past haven't succeeded.

In the near future, we're launching a negotiation engine which will help all sellers based on big data with negotiations.

The DAN Bot will propose actions to you based on real data we have for all sales conducted at DAN. We'll also advice buyers what kind of initial or counter-offers to place to yield a higher chance of a successful negotiation.

This is going to be next level! We can't wait to introduce these features soon.

Kind regards,

Reza
 
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DAN.COM

Domain Marketplace
Dan.com Staff
Impact
4,224
Told you, your payment system sucks, just like your loud mouth and false claims that your payment hits the bank very next day.

Here’s is screenshot of deposit hitting my bank on 7th November, which is exactly 7 days after!!

View attachment 134661


Learn to accept your shortcomings!

Is this the first international bank wire that you've received? Read here how bank wires work: https://transferwise.com/us/blog/international-wire-transfer-time

What I love about you is that you keep showing publicly that you do not understand a lot of simple things like how bank wires or payment processors work. But you are a quite vocal one, aren't you?

To conclude: you lied again by saying DAN took 5 days to send you your payment while your payout was sent on the same day we processed the domain transfer.
 
I have been using Dan.com recently to close a few deals. Their system and support is top notch.

Brad

I have closed (7) deals now via Dan.com. I am still impressed with their system.

I really appreciate Dan.com helping the buyer with the transfer process. That can be very frustrating as a seller sometimes.

Brad
 
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legendarynames

Established Member
Impact
1,131
Good morning @hui2000,

Thank you for the suggestion made.

We have chosen the current setup as we needed to rule out the possibility of a domain being bought twice within the same time window by two different entities. We have seen it happen multiple times before where a domain was bought by two different buyers. By not being able to deliver the domain we as a marketplace are in default with our own TOS stressing the bindingness for both buyer and seller as well.

As compensation, we have a dedicated team of account managers who follow up on these transactions quite frequently both by phone, private email, and automated payment reminders. We do this to identify payment deadlines, getting the payments secured but also to identify time wasters and reduce the time lost. However, we have developed alternative methods that our product team is still building which should reduce the number of time-wasting transactions significantly. Regardless, I will relay your proposal to our product team for review.

I hope you will have a great week.

@LaszloSchenk Maybe you can make a compromise solution? After a domain is purchased but before payment kicks in, display a slightly different message like "There is a pending sale agreement for this domain with expiration in DDMMYY". And a fine print explaining the domain will be back to the market if the buyer fails to pay up.

This should please sellers as well as put some pressure on buyers to conclude payment.
 
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