Banned From GoDaddy Auctions Platform

[DomainVP]

So something odd happened today, maybe @Joe Styler can assist.

I went to log into GoDaddy auctions (auctions.godaddy.com), and I was redirected to GoDaddy auctions help. After two or three times being redirected, I had the feeling something was wrong.

So I called GD and an excellent rep walked me through possible solutions. Then finally he spotted something on my account...

I was banned from GD auctions. I had an idea why, but it made absolutely no sense.

On Aug 9th I received a notification that my "domain has sold." Unfortunately on 7/8/16 I already sold that domain name through an outbound sale.

I have full documentation and proof of this; PayPal receipt, GD change of account eMail, and GD change of registrant eMails all on 7/8/2016.

On 8/9/16 I called GD and let them know that I had already sold this domain well over a month ago, I also notified auctions via eMail that I had already sold this domain name.

The domain wasn't even in my account anymore for over a month I'm not sure why a listing for a domain that is no longer in my account is still live but if that isn't a function of the platform it should be.

At any rate, I let the new owner know that someone was interested in the domain, I went above and beyond with my communication with GoDaddy but somehow I was banned from the platform.

I'm sure this is a mistake that can be rectified. Someone may have hastily passed judgement on the situation. I get renewal and up-sell calls often, a quick phone call or eMail from GD could have gone a long way to clear this up.

Thanks for your eyes on this.

- Joe

[Related Thread]

 

[alcy]

I would not rely on gd auctions to remove a listing from auctions just because you pushed it to someone else's account on an earlier private sale.

personally I always go to gd auctions and tag a listing, then click delete.

that being said.. given your clear case of honest mistake (versus others who may actually deserve to be banned because they try to avoid a sale for X fake reasons), imo you should get unbanned. so.. I wish you ... good luck and hope Joe can help!

 

[DomainVP]

I would not rely on gd auctions to remove a listing for sale just because yuou pushed it to someone else's account on an earlier private sale.

personally I always go to gd auctions and tag a listing, then click delete.

It would be a task that the system should take care of. Especially for someone who casually lists on the platform like myself.

Hopefully GD will clear this up promptly, I'm pretty sure this was just an misunderstanding of the situation.

 

[baseballworld]

This is why I prefer to make sales on my own. These systems sometimes over complicate things.

 

[alcy]

It would be a task that the system should take care of. Especially for someone who casually lists on the platform like myself.

Hopefully GD will clear this up promptly, I'm pretty sure this was just an misunderstanding of the situation.

I agree. it should do it.
for instnce just today I registered a deleted domain that;s been around for a while... I go to list it on gd auctions... and it says "can't list, domain already exists". when I searched for it, it's there.. in someone elses account.. listed at bin price (makeoffer only would be half as bad I Guess)... needless to say, if someone did bin on it, it'd create a bunch of unnecessary problems.. involving previosu owner.. and maybe even me too as new owner! so wasted time on clarifications for me.. for previous owner.. for gd team.. etc.
I am sure there are easier ways.. maybe something to consider for Joe.

I had to call, spend few good mins on phone, bother everyone including me, and eventually had it removed from previous gd auctions account and unblocked, so I can list it.

it's happened to me before. and it'll happen again.

perfection is not attainable.. but.. that shouldn't prevent anyone from trying. au contraire..

 

[alcy]

This is why I prefer to make sales on my own. These systems sometimes over complicate things.

we all prefer it. not bother with systems or comissions.. (hehe).. but meanwhile, I'd venture to guess maybe 70%+ of all domain sales are non-private and via auctions like gd or others.

 

[anantj]

I've had the opposite experience. Two domains that I purchased recently on GD auctions were cancelled after payment due to the seller refusing to complete the sale and transfer the domain. However, the sale cancellation was by GoDaddy themselves (I did not have to file a complaint).

From a buyer's perspective, it sucks as both the domains were nice domains and it turns out they sold for much higher than my paid price on other platforms after my purchase/payment had gone through!

 

[BrandingModel.com]

I checked today and the same has happened to me and has been like that for a few days. It must be some sort of glitch as I'm not banned and have made payments.

GoDaddy actually owes me refunds from expiring auctions of domains that got renewed.

 

[DomainVP]

From a buyer's perspective, it sucks as both the domains were nice domains and it turns out they sold for much higher than my paid price on other platforms after my purchase/payment had gone through!

Sorry to hear about that. Anyone selling a domain after an agreement has been generated is clearly in the wrong; and should be held accountable. That's in the top 10 of things not to do while domaining. Which is why this irritates me a bit. I've always fulfilled my obligations with the GD platform, and I get a ban for a $$$ domain name - that just makes no sense.

I checked today and the same has happened to me and has been like that for a few days. It must be some sort of glitch as I'm not banned and have made payments.

That is odd indeed. Mine unfortunately is a ban, rep read me some abridged notes.

The only thing I can think of is that the new owner didn't update WhoIs until after I made contact with them about the issue at hand.

GD has a tendency to treat who.is like the bible, so maybe they thought the registrant change was after the sale based on the whois info update. They could have looked at the account change, but auctions doesn't always know what regular support knows, and vice versa; so I'm sure this is just a confusion or mixup.

 

[johname]

I have full documentation and proof of this; PayPal receipt, GD change of account eMail, and GD change of registrant eMails all on 7/8/2016.

Non of these things are what really matters, which was delisting the domain from the auction platform.

You didnt do that one because it wasn't required to collect the cash like the other things.

Domaining has some mundane secretarial tasks that need to be ingrained in one's mind as routine.

Godaddy will always blame the domainer because they can.

 

[DomainVP]

Non of these things are what really matters, which was delisting the domain from the auction platform.

You didnt do that one because it wasn't required to collect the cash like the other things.

Domaining has some mundane secretarial tasks that need to be ingrained in one's mind as routine.

Godaddy will always blame the domainer because they can.

It's not that intense; I think someone just made an incorrect leap in judgement based on limited information.

Every time I have dealt with GD it's been a good experience. So I would be stunned if they burned my account over a tiny $xxx transaction where there was no impropriety.

It's good to openly discuss these issues in a positive way because it promotes growth and change for everyone. Maybe the next iteration of the GD auctions algo will automatically delete a listing when an account change is made.

 

[Asfas1000]

Now if a domain is with Godaddy and transfered out or pushed to another account, any associated listings should be deleted.

 

[promo]

Now if a domain is with Godaddy and transfered out or pushed to another account, any associated listings should be deleted.

This makes little sense. No platform does this for you. This is part of your job as a domainer. Manage your sales listings.

The TDNAM platform lets you auction names registered at any registrar. But you think they should have an arbitrary process where names registered at Godaddy are removed if pushed or transferred?

Come on guys, so few aspects are needed to manage domains in comparison to logistical challenges found when selling other types of products. This is lazy mans work and you can even be bothered to do that?

 

[Asfas1000]

The TDNAM platform lets you auction names registered at any registrar. But you think they should have an arbitrary process where names registered at Godaddy are removed if pushed or transferred?

As a software professional,yes,I believe they should be doing this. It's good practice to minimize human error whenever possible.

 

[promo]

You need your life automated it sounds like.

This is not as cut and clear as you make it sound. TDNAM is a separate entity from your registrar account. You want some abridged process that has completely different mechanics for names regged at Godaddy than names regged elsewhere.

You think you can manage to keep tabs on your 65 domains? If it is to much work you need to trim your portfolio.

I am not saying the OP should remain banned, there should be some leeway in these cases. But this sounds like one of those "wauw wouldent it be nice if there was pie in the sky" kind of wishes.

 

[cdboard]

also, use "make offer" listings.

This is lazy mans work.....

 

[DomainVP]

No platform does this for you.

Nobody has ever said, "No! Don't make our product better and run more efficiently!"

Part of the reason these listings don't get removed is because many people completely forget about them over the vast spans of time they go unsold. This was the first domain that I owned that ever sold on the GD platform - I don't even remember listing it or know how long it was up there for.

It's pretty simple to integrate. If an account transfer occurs it should remove itself from auctions. It's not lazy, it's efficient.

Call it what you will, but in an age where I can answer my door via iPhone a simple improvement like this isn't asking a lot. It's just a suggestion that would may save GD time and money.

 

[iAchilles]

No platform does this for you.

Ironically, Afternic does do this for you to the best of my knowledge. Listings status change to under review when whois info is modified. I could have sworn I read a post by Joe Styler about this, though I may be wrong.

Perhaps @Joe Styler can chime in.

 

[Joe Styler]

I'll look into it. We try very hard to make sure everyone has a good experience on the auctions whether as a buyer who wants to get the name or a seller who wants to get paid Listings should remove if we know they sold, if no one tells us they sold that is another story. So it is always best for you to remove your own listings if they sell. If you can pm me the name I will have a look.

 

[promo]

Ironically, Afternic does do this for you to the best of my knowledge. Listings status change to under review when whois info is modified. I could have sworn I read a post by Joe Styler about this, though I may be wrong.

Perhaps @Joe Styler can chime in.

If they do that. It does not work. I just added names the other day, as usual I had to report some for ownership review since they were still listed.

@DomainVP
Lets be honest here. This is less about product failings and more about you overlooking your duties. If you keep crying foul you think you might be unbanned... I would just own up to my mistake, apologise and get my account unbannned. Stuff like this happens. No need for diversions.