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Got Perma-Banned from GoDaddy Auctions for NO REASON

Located in Domain Marketplace Reviews, started by Save Breach, Apr 17, 2020

Replies:
75
Views:
3,786

?

Are GoDaddy Auctions fair in your opinion?

  1. Yes

    8 votes
    30.8%
  2. Possibly not

    17 votes
    65.4%
  3. Maybe

    1 vote
    3.8%
Total: 26 vote(s)
  1. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    The auctions department will not spell out the exact reason you are banned in many cases. This is because our lawyers have advised us that stating certain things can have negative legal consequences so we opt towards being more generic in our responses. The bottom line is that we can ban anyone for any reason we want as was pointed out earlier in the thread. We do not ban people without a good reason. It makes no sense from a business standpoint to just go around banning people from using the platform. We do ban people when their actions impact other members or the integrity of the marketplace to keep it clean for all the users.
    We do a daily check for shill bidding manually as well as continual automated checks. A ban is only put in place upon manual review. This poster was shill bidding. Purposely or not and it is not something we allow and something we specifically call out and define in our terms. On top of this he was scripting the site in a bad way malicious or not (just bad coding) it still has the potential to cause issues for others trying to legitimately use the site. Both of the issues he knows about as he apologized for scripting the site incorrectly, and I previously told him it looked to me like he was shill bidding.
    I do not like to publicly confront people and much more often than not choose to say nothing in response to threads like this and have us be thought to be the bad guy rather than point out the facts if it means publicly reproving someone. That is not the intent of this post. I am, after continually ignoring this, only replying to give more color as it continues to be tagged to me.
    Bottom line we do not ban people lightly. We will tell you what you did if asked and unfortunately some reasons for banning from the platform are not reversible. Shill bidding and running a script against the site that is using a decent amount of our resources are legitimate concerns that impact both the integrity of the marketplace and the experience of others using it.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Steven McEvoy

    Steven McEvoy StevenMcEvoy.com VIP

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    What about HugeDomains?
     
  3. Lord Antares

    Lord Antares Top Contributor VIP

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    So it's exactly as I thought.

    However, one thing confuses me. You said he was shill bidding, purposely or not. What does that mean? If one is shill bidding without knowledge of doing so, then he is simply bidding, not shill bidding, no? Shill bidding implies deliberate intent.
     
  4. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Part of the reason legal doesn't like us to use specific terms that can have legal consequences. I am not a lawyer so I will defer to the terms of service as stated in the original reply and let them define shill bidding. Improper bidding is the term I would normally use but I figured that this would continue to look as if we were not being specific with why this customer was banned. Beyond that I am not going to be more specific in this thread for various reasons, including but not limited to publicly detailing the types of things we actively check for so that bad actors can seek a way around the checks.
    Point being I think I provided enough detail around why there is a ban and that it is not lightly decided upon or made without manual intervention and data.
     
  5. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    They do not script the site.
     
  6. Samer

    Samer Top Contributor VIP

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    I think he was talking about API access, Joe.

    Any way can reform way “Privileged” get it.

    you did just took over GD Auctions /afternic rite
    i have hope; client in question (HD) owns more, than many Registrars :xf.wink: and believe spend secret amt monthly (4 figures?) to API

    It’s not right, Joe, for the first time in long time, have hope can change; if you aftermarket now.

    Samer
     
    Last edited: Sep 16, 2020
  7. Daniel Owens

    Daniel Owens Top Contributor VIP Gold Account

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    I luv you Joe Styler
     
  8. Samer

    Samer Top Contributor VIP

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    You’re a good man, Styler.
    You took over right March; Pandemic Start.
    i think they in very capable hands, bias aside.
    You keep putting this API issue on backburner
    Some things, like push 60 day account lock
    are governed by antiquated ICANN rules, fine.
    Can u consider expanding API access req’d?

    Let me guess “Plans sidelined indefinitely”
    A4744CB9-CFCF-4161-A1FA-2B5E5E390046.jpeg
     
    Last edited: Sep 17, 2020
  9. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    No it is not sidelined we will make some changes this year. I am in the middle of finalizing the 18 month and 3 year roadmaps now.
     
  10. johnn

    johnn WeSellName.com VIP ★★★★★★★★★★

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    People keep post shocking news in the title:
    - Dynadot stole my name
    - Godaddy banned me for no reason.....
    At the end the there is always something is wrong with the OP.
    Dynadot would not steal your name and Godaddy would not ban you for no reason!!!

    Join the club:
    RLM

    Registrar Live Matter!
     
  11. xynames

    xynames XYNames.com PRO VIP

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    I just noticed this thread for the first time.

    My thread here
    AVOID GoDaddy hosting company they will shut down all your sites if even one Trademark claim is made
    makes clear that I’ve taken issue with GoDoddy but their action was out in the open and clear, however wrong or excessive it might have been. In other words, we knew what the client had done, but we disagreed with the GoDaddy response.

    In this case this thread here I find it not credible that the offender has no idea what he did wrong. Indeed it was a waste of time to read the three pages of remonstrations.
     
    Last edited: Sep 17, 2020
  12. Samer

    Samer Top Contributor VIP

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    Well... You’ve taught me new word(s)

    iPhone lookup; “Remonstration” means;
    “Make a forcefully reproachful protest.”

    Okay, what “Reproachful” mean? O_o :ROFL: LOL
    Using same (keep consistent) “Reproachful”
    expressing disapproval or disappointment.

    Dam you, @xynames that was jargon.

    Glad you found the ending anticlimactic

    There. Now we’re even!! ;):-P

    Samer
     
    Last edited: Sep 17, 2020
  13. Save Breach

    Save Breach Established Member

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    FYI

    I know you won't bother but this was about 30 odd requests. That too spaced out in 1-2s and then i I stopped. Wouldn't a normal user fire 30 HTTP requests to your auctions pages in let's say 10 mins just to browse around your auctions site?

    .

    I don't really believe if you tell me I nuked/hammered the site which I didn't, about 50 requests at max within that half an hour window I wanted to test something.

    Navigating around the site with that 90s backend & even dated UI is quite a pain in itself. So if one would wish to automate some things, you would rather force them to buy some exclusive API plan (my assumption).

    Seems unfair and still lacking reason to have banned from the whole aftermarket.

    In any case, for the non-refunded auction membership fee I will file a legal consumer forum complaint. I won't tolerate some unfair and shady business practices. Let's end it the right way.

    Cheers
     
    Last edited: Sep 17, 2020
  14. Steven McEvoy

    Steven McEvoy StevenMcEvoy.com VIP

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    Not they do script however they use API, which is very similar and the way theyre using it should not be allowed.
     
    Last edited: Sep 17, 2020
  15. Save Breach

    Save Breach Established Member

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    Unfair practices.

    Their business model is unfair and unhealthy for the community, especially new comers and people with small portfolio. It's a monopoly!
     
    Last edited: Sep 17, 2020
  16. Save Breach

    Save Breach Established Member

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    this phrase doesn't make sense. if they pull the data from somewhere they need some code aka scripts on the backend to fetch it. You are not competent enough to explain things. Maybe @Paul Nicks or, someone with technical competence can help remediate this?

    I didn't hammer any of your API endpoints or, web pages. Hence, no disruption caused to any user

    I apologised. Even though it wasn't that big a problem.

    Earlier I didn't notice this while going through the thread, but now I did. This is a fake allegation.

    I DIDN'T SHILL BID. THIS IS A FAKE ALLEGATION.

    Now we are off to the consumer court @Joe Styler because I owe an explanation to why my funds were blocked and my services interrupted on grounds of a fake allegation. You are accusing me of something I never did and also blocking my auction membership fee which I paid just a few days before the account ban.

    Cheers
     
    Last edited: Sep 17, 2020
  17. Save Breach

    Save Breach Established Member

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    Please don't. You don't have to, I don't care if you don't find my claims credible. I will keep fighting for my consumer rights and the fake allegations leveled against me.

    Cheers
     
    Last edited: Sep 17, 2020
  18. NickB

    NickB Wales.org VIP

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    Probably best not to air your grievances on a public forum then.......
     
  19. Save Breach

    Save Breach Established Member

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    Just to clarify I had only 1 GoDaddy auctions account and only 1 domain Haired.org ever put into GD auction in my lifetime. @Joe Styler how can I shill bid with one GD auctions account?

    Now, coming to the allegation @Joe Styler, I am taking to the consumer court regarding this incident, and will file a defamation suit against you as well as GoDaddy, once I get redressal on consumer forum law suit.

    With this I have lost my faith in the domaining community, indeed Registrars can do whatever they want, promote scammers and front running non-existent companies like Namaxis and ban legit people, people won't say a word. Anyways.

    Stay tuned as I will update the case details on this thread!

    Cheers

    TLDR. lost my faith in GoDaddy Aftermarket after they made this fake accusation. I only had one GoDaddy Auctions account in my lifetime and if needed, if a mod wants to remediate i can prove so. Still no actual reason. Just fake allegations without any ground.
     
    Last edited: Sep 18, 2020
  20. Don Gondon

    Don Gondon Established Member

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    Were you trying to interact with anything programmatically or not?
     
  21. Samer

    Samer Top Contributor VIP

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    i think whatever honest mistake by a kid.

    Why does it feel like; judge, jury, execution?

    We’ll see how it unfolds.

    Samer
     
    Last edited: Sep 18, 2020
  22. Save Breach

    Save Breach Established Member

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    I was trying to indeed trying to setup my automation as I poll multiple web APIs and check websites to check certain things periodically (not hammering them but more like a normal user would browse pages, not aggressively) and send me a push notification through my extension and IFTTT, when something changes/for any updates.

    Have apologised for this multiple times. This maybe the only mistake but nothing else I know of. Also I barely sent some 30 requests over a time span of 5-10 mins IIRC.

    Does this deserve an aftermarket ban or, a warning as I stopped anyways after I got rate limited?

    I'm shocked to hear Joe's take on this, @Joe Styler's shill bid allegation is totally false, bogus and baseless. I can only pay for GoDaddy auction accounts through my Paypal as I don't have any card that supports international payments @MA000 can confirm this as I had to take help of another domainer to pay him sometime back when I had a Paypal issue.

    To prove this, if a moderator wants to verify this statement, they can check my Paypal account to confirm if I paid for additional GoDaddy auctions account which isn't the case anyways.

    Cheers
     
    Last edited: Sep 18, 2020
  23. Don Gondon

    Don Gondon Established Member

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    It looks like you underestimate the seriousness of that mistake. Pretty much every security-conscious online service would try to instablock users who do anything on their own even if it is just a single request, typically automated IP ban. And when a user account is connected, it usually goes the way "...suspicious activity detected...we blocked your profile for security reasons...please provide extra ID...". There is no direct accusation this way but the user has to get the message, it either they were hacked by a third party so they need to reconsider their access/passwords/etc. or they were indeed doing things and they need to stop, because with the extra ID obtained by the platform its so much easier to report cybercrime if the user ever tries anything again.

    I am pretty sure an online auction platform is much more serious about that than an average online service or ecommerce site. It may seem that they are overreacting but from the platform point of view its easier to block such user (unless proven to be high-value customer) than to dedicate any more of their staff precious time to the issue. I am not trying to judge you as it seems to me you indeed made a mistake but it must have been a grave one.

    Hopefully at least this thread prevents someone else from repeating the same mistake. Just because something seems available does not mean you can interact with it on your own. Like in real life, because a door is open somewhere, does not mean you can go inside; and you don't touch the cash register in a shop even though you could reach it easily with your hand, only the authorised staff is supposed to.
     
    Last edited: Sep 18, 2020
  24. Save Breach

    Save Breach Established Member

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    In previous cases, where I spent $100 in an year for a service, the company simply reset the IP ban and as a developer myself I would warn my client and give them a chance, because this is not as serious an issue in my opinion. The API offered by companies often lack the desired functionality, a way to get around it is to scrape it directly with relaxed requests. But for that I would never accuse a customer of something he never did, I wouldn't stoop down to claim he was shill bidding on the basis of my automated system warning. I can assure you they didn't manually assess my situation at best.

    Their attitude is totally unexpected. They have included a "shill bid" allegation which has no ground. Definitely I am no longer interested in doing any business with them in future and would ask people to stay away but I still don't agree with their evaluation of the gravity of the situation.

    They have not manually accessed my case, just based on automated checks they came to the serious conclusion or, just framing some wrong accusations to save their time.

    If I was a responsible company I would dedicate the same amount of time, effort, and priority to a client as I would to any average customer and not just a high value client. The treatment meted out to me is beyond pathetic, aggressive, disappointing, its offending to me as a customer to have used their services only to be humiliated and defamed instead of coming to a resolution.

    Never do any business with GoDaddy aftermarket if you have read through my ordeal. I don't consider this as a valid reason for a ban and will take it to the consumer court for the service interruption and unlawfully holding my membership fees without offering me the service.

    This is a serious matter being repeatedly ignored and being given the wrong reasons by GoDaddy shills.

    Honestly I was just testing something. Had no intentions of hammering their website, again. And have apologised for that. What would you expect a warning? because this was the first time I did that and this was TOTALLY unexpected.

    Had I been performing some Denial attacks, they could have taken this step but in this case, it was just a a handful of requests to test an idea I had... then this happened...

    Cheers
     
    Last edited: Sep 18, 2020
  25. Lord Antares

    Lord Antares Top Contributor VIP

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    You do understand that godaddy can ban you at their own discretion, right? They're not legally required to do business with you. Now I understand why Joe said that legal wants them to stay shut.
     

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