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Not receiving verification code and there's no way I can create a support ticket since I'm not logged in.
Any help please
@Nick R
No one's responding here or via email
Thank youThey stopped doing email support long time ago. And no representative available in here since months either.
You need to create a new account on help.sav.com but do not use your actual SAV account password there. It's hosted on another platform.
They stopped doing email support long time ago. And no representative available in here since months either.
You need to create a new account on help.sav.com but do not use your actual SAV account password there. It's hosted on another platform.
@pinkdragon
I've the same "ghost domain" issue since months except I cannot take any action on the domain name since it's transferred to another registrar.
I'm going to file a complaint to ICANN soon.
Things started to spiral out of control.
Update:
Because there is currently no active representative of SAV active in this thread i needed to make a additional account to send a support ticket. This was very quick and done within 2 minutes and they send you even a password.
Very fast response and investigation. It seems a couple of telecom companies are blocking the sms service for 2 factor... i used this setting successfully for 2 years and out of the blue it did not work anymore. Next week i will contact my mobile company to ask to add the sms number for 2 factor on a whitelist.
Temporarily solution: I have the 2 factor code send to my email. There is a very strict anti phishing policy at SAV and worth noting they will not disable / turn off 2 factor.
Yes. You can use the same email, just don't use the same password.so did u use same email as for sav?
@Nick R used to browse the forum but hasn't been here since they hired more CS reps.Is there a SAV customer care employee available here on namepros?
Great tip, Theo! Sav is rock solid.Yes. You can use the same email, just don't use the same password.
I've been trying unsuccessfully to get across to Sav CS for several weeks now. Can't log in to access my domains and no reply for email to CS.Update:
Because there is currently no active representative of SAV active in this thread i needed to make a additional account to send a support ticket. This was very quick and done within 2 minutes and they send you even a password.
Very fast response and investigation. It seems a couple of telecom companies are blocking the sms service for 2 factor... i used this setting successfully for 2 years and out of the blue it did not work anymore. Next week i will contact my mobile company to ask to add the sms number for 2 factor on a whitelist.
Temporarily solution: I have the 2 factor code send to my email. There is a very strict anti phishing policy at SAV and worth noting they will not disable / turn off 2 factor.
Ah. Doesn't he work at Sav anymore? Was this announced somewhere?honestly I think around time when nick left
Ah. Doesn't he work at Sav anymore? Was this announced somewhere?
Ah. Doesn't he work at Sav anymore? Was this announced somewhere?