Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[silentg]

@alcy
SAV uses that domain for whois service: https://whois.virtualcloud.co/

 

[alcy]

@alcy
SAV uses that domain for whois service: https://whois.virtualcloud.co/

tnx so maybe they are removing whois ... or getting new dn for it... and seller is actually sav connected account... ???

 

[silentg]

I got a response from them. Sav said it was a miscommunication between teams and auction is cancelled.

 

[kor]

miscommunication between teams

They can't even lie. Unprofessional in every sense.

 

[kor]

SAV uses that domain for whois service: https://whois.virtualcloud.co/

The funny thing is, when a whois check run on SAV registered domains, this URL appears as the whois server which is a dead link:

Registrar WHOIS Server: whois-service.virtualcloud.co

 

[alcy]

time for our daily bug newsflash at.sav kids... some of names I transfwred to sav show twice in panel... of course I can't write ticket cause some genius at sav thought itd be innovation to be first and only registrar on earth to need new account to open ticket... so this mean opening new email accnt for me..just for that... what a shitshow

 

[internext]

`

 

[Altetra]

To set a new password for Ticketing support is hard but to come here and reply is easy for them.
Note: i had all your issues reported here, all of them were solved by support through ticketing, also I m not favoriting SAV in any way, but I think they deserve some accolades for what they offer on the whole Registrar net biz.

Currently looking at some backorder behavior from SAV side which is suspect, will post here later until i m investigating what they are doing, maybe Swetha was right with her XYZ backorders, I see something suspicious with XYZ but now also with COM extensions.

 

[alcy]

To set a new password for Ticketing support is hard but to come here and reply is easy for them.
Note: i had all your issues reported here, all of them were solved by support through ticketing, also I m not favoriting SAV in any way, but I think they deserve some accolades for what they offer on the whole Registrar net biz.

Currently looking at some backorder behavior from SAV side which is suspect, will post here later until i m investigating what they are doing, maybe Swetha was right with her XYZ backorders, I see something suspicious with XYZ but now also with COM extensions.

the genius who created another account need for ticket need get fired.. that's what needs happen. I like sav but too much is too much. and no longer worth couple bucks here and there. u dont wanna be the only register on earth with separate account for asking for ticket help. that's just fckd up

 

[Acroplex]

the genius who created another account need for ticket need get fired.. that's what needs happen. I like sav but too much is too much. and no longer worth couple bucks here and there. u dont wanna be the only register on earth with separate account for asking for ticket help. that's just fckd up

It actually makes sense. The Help section at Sav is using Zendesk, which is a popular 3rd party platform for support tickets and it'd make no sense to use the same password. Why are you having trouble registering?

In the past it was worse, as one could not open help tickets without being logged in (and if the issue was about logging in, there could be no ticket!)

 

[alcy]

It actually makes sense. The Help section at Sav is using Zendesk, which is a popular 3rd party platform for support tickets and it'd make no sense to use the same password. Why are you having trouble registering?

In the past it was worse, as one could not open help tickets without being logged in (and if the issue was about logging in, there could be no ticket!)

nobody else does it. they should get a hint. what about people with only one email account.. u cant use same email for sav.login and sav tickets. anyway.. I once thought sav was the best..nick and all.. love the ui... can save few dolla too... but that's gone feeling .. now I'm ok at dyna too... tnx

 

[Bookwormlux]

Not receiving verification code and there's no way I can create a support ticket since I'm not logged in.

Any help please
@Nick R

 

[silentg]

Domain transfer issue: They didn't resolve the issue and I ended up transferring 11 domains to another registrar.

After transferring the domains, i see restart link on half of the domains.

 

[kor]

I wonder what would happen if a registrar disappeared overnight? Is ICANN getting involved?

Just asking...

 

[Bookwormlux]

No one's responding here or via email

 

[alcy]

Not receiving verification code and there's no way I can create a support ticket since I'm not logged in.

Any help please
@Nick R

nick is mia... not even a bye.
people waste time write him. how professional... apparently there are some lovers here of new account for ticket... for me it's the stupidest thing in 7 yr of domaining.. nobody else does it. but those sav geniuses cant take the hint

 

[silentg]

Their support is so slow. I had to contact them to get the status on the domain transfer issue. Same answer everytime: "Haven't heard back from tech team. "


They only work Chicago time: 9-5

If they don't step up the customer service, NameCheap's going to take all their customers with Spaceship.com. NameCheap has great customer service.

 

[kor]

No one's responding here or via email

They stopped doing email support long time ago. And no representative available in here since months either.

You need to create a new account on help.sav.com but do not use your actual SAV account password there. It's hosted on another platform.

 

[Bookwormlux]

Tha

They stopped doing email support long time ago. And no representative available in here since months either.

You need to create a new account on help.sav.com but do not use your actual SAV account password there. It's hosted on another platform.

Thank you

 

[alcy]

They stopped doing email support long time ago. And no representative available in here since months either.

You need to create a new account on help.sav.com but do not use your actual SAV account password there. It's hosted on another platform.

can u use same email as on sav?