Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
Same thing. Paid for 10 backordered names, but My Domains still shows "No domain in account." First name caught on Jan 16, so 8 days now. Help with this appreciated @Nick RI'm still waiting on domains to show up in my account that I paid for via backorder through the week, I got domains, mon, tues, wed, thurs, fri, sat, and all the ones that I used the backorder service haven't shown up
Hello All,
A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
Thank you. My issues are also now resolved. Your assistance here is very much appreciated, and I look forward to doing more business through your platform in future.It looks like there may be an issue processing some drop caught domains - specifically from Afilias. We have someone looking into it as we speak and ensuring all domains get added to accounts today.
@Dave Vima We do have your ticket, are looking into it and will have a reply during normal business hours. You should hear back today.
@Nick R
.....
Do you guys consider your system is hacked? Again, this is a very serious issue and judging by your reply I should most probably report this with my entire log to ICANN.
That is what we are worried about too.
Putting aside the fact that we have been waiting 10 days for our domains to be properly transferred across to Sav.com (and all the delays have been due to Sav, and not the other registrar they are coming from), and also putting aside the fact that Sav support is no longer responding to our emails, what we have seen in the last few days is the Registrar WHOIS Server change from:
whois.nameking.com
to:
whois-service.virtualcloud.co
I believe nameking.com is the old Sav before it was rebranded to Sav, but the virtualcloud.co domain looks like it is owned by a dodgy looking IT company in Israel with only 2 employees:
linkedin [DOT] com/company/virtual-it-israel/about/
The virtualcloud.co domain also looks like it's for sale (!!):
groovedomain [DOT] com/domain/virtualcloud.co/
@Nick R can you please explain (among the other issues), what is happening with the WHOIS Server entry, and why it has been changed from a nameking.com subdomain to a virtualcloud.co subdomain? And also why is virtualcloud.co for sale???
They don't do that. It's at the registry, if the domain didn't switch to "pendingTransfer", then they didn't even start the transfer at the registry.. Possibly the exact issue they had last week.@Nick R what's up with names not transfering to u...yet system didnt even ping epik to change whois to pending transfer... tnx
They don't do that. It's at the registry, if the domain didn't switch to "pendingTransfer", then they didn't even start the transfer at the registry.. Possibly the exact issue they had last week.
@chrunchyg - Our support team can ACK that for you.
@DirkS - I do see your reply on the ticket yesterday. Its in our queue to take a look at and reply back today.
@Dave Vima - I did reach out to Matt, the agent on the ticket and asked him to take a deeper look as to why the payment was rejected and to see what we can do about it. I do apologize about the non-specific response.
@SergioM - You can do this in the Filters section. Enter any keyword you want in the SLD section. You can use * as wildcards. *lux* will search any domain with lux in it, or *lux will be any domain that ends with lux
@NickDeeD @DirkS - We are not aware of any authorized access. The WHOIS change was us - virtualcloud.co is just the domain name we gave to our new backend. We do not see the domain name listed for sale but there may be an old listing from the previous owner.
@alcy - Our support team would be happy to take a look at these.
A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
it's getting bad
u refer all to support team
and nothing works
now I even gotta weite support to begin my transfer
I'm almost done with u. not worth my time 4 couple bucks...