NameSilo

Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

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  1. SergioM

    SergioM Established Member

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    Hello,

    I can't get auto-reply for my ticket submission. I sent a PM to you. Could you please check it?
     
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  2. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @DirkS - I do apologize for the issue as well and understand. If there is anything we can do to help in the future, please feel free to DM me directly.

    @SergioM - We have your ticket and will be looking at it this morning.


    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  3. Bookman334

    Bookman334 Upgraded Member Gold Account

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    Thanks Nick

    Still waiting, I sent DM
     
  4. SergioM

    SergioM Established Member

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    Hello Nick,

    I still waiting for a reply. Could you please take a look at your PM box?

    Regards,
     
  5. kaposzta

    kaposzta Top Contributor VIP ★★★★★★★★★★

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    I'm also still waiting for a reply. I initiated a nameserver change 2 days ago, raised a ticket on the same day a few hours later, sent the ticket number yesterday afternoon via DM, I got a reply that he asked support to look into it. The nameserver change is still not done yet. How can be a normally very fast and easy thing last so long? SAV's system must be really broken. And I think they receive so many requests now that we cannot even rely on support. posted here a few weeks ago that SAV is my favorite registrar, but I guess I jinxed it :) Anyway, I decided to completely stop using SAV's services until their system gets back into its previous (functioning) state. I can just hope that one day my poor domain's nameservers will be changed.
     
  6. alcy

    alcy Top Contributor VIP

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    @Nick R hi ..still no refund for my transfer that u never began...plz refund and cancel... sent support mail and dm
     
  7. alcy

    alcy Top Contributor VIP

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    yea..at least b4 it worked... if u can call no bulk tools working..

    if they cant handle all this maybe they'll shut down...happened b4...

    some aren't just cut out for this.
     
  8. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Hello All. We do still have a much larger normal ticket queue and are looking at about a 2 business day response time right now. Feel free to keep DMing us any ticket numbers and Ill have a support agent take those first. We hope to be caught up and back to a 1 day response time in the next few days.

    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  9. Larry

    Larry Upgraded Member Gold Account ★★★★★★★★★★

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    Hey Folks - what's the turn around time for funds availability when you sell a name through sav? I've had a few but I seem to forget the number of days. Thanks
     
  10. Larry

    Larry Upgraded Member Gold Account ★★★★★★★★★★

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    Around 70% of the time that I try to add a name to auction I get this error message:

    start_time must be in the future

    this isn't a new issue and isn't related to all the recent updates but it is a consistent problem. really needs to get fixed.
     
  11. SergioM

    SergioM Established Member

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    Hello @Nick R

    I sent a PM to you. I would be very happy if you can check it soon. It is very important.

    Thanks!
     
  12. omnia

    omnia Top Member VIP ★★★★★★★★★★

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    Hi @Nick R
    PM sent re transfer in problems
     
  13. boker

    boker Top Contributor VIP

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    I wonder if there is any connection between sav.com and saw.com, looks like both of them are almost identical, deal in the same industry and in some areas they compete....it's such a shortage of domain names that you can't create a better brand?
     
  14. twiki

    twiki Top Contributor VIP Gold Account

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    I don't think they are identical at all. Sav is a registrar, these are brokers/marketplace.

    "Saw.com provides domain acquisition services, domain sales services, and domain portfolio management services."

    Furthermore, Sav probably comes from "save" instead. Sav is positioning itself as the low cost registrar in the market.

    And I think the brand is just right.
     
  15. boker

    boker Top Contributor VIP

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    Almost identical as how it sounds and how it looks. It's like epik and epic. Also, both of them have brokers and marketplaces, both of them have the same customers( domainers as sellers and end users as buyers). Also, sav is not short for save.
     
  16. twiki

    twiki Top Contributor VIP Gold Account

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    Well perhaps they can comment and enlighten us here.
     
  17. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Larry - Funds are available for new sellers 5 days after the domain is delivered to the buyer. Please contact support about the start_time message. We are not aware of any issue with this but it seems like something needs to be adjusted on our end.

    @Broker - We are not affiliated with saw.com


    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  18. Larry

    Larry Upgraded Member Gold Account ★★★★★★★★★★

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    Thanks Nick. Describe "new sellers" if you would and the parameters/guidelines to graduate beyond that. And also, if you would, what those have moved beyond that label should expect in time to fund availability.

    Many Thanks
     
  19. twiki

    twiki Top Contributor VIP Gold Account

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    I'm having bad issues with nameservers. About 3K names cannot be updated by no means, including api, bulk update and manual / individual update. API says success but the nameservers are unchanged.

    If I enter the domain dns section it says "DNS is still being setup for your domain. If you just registered this domain, please check back in about 5 minutes."

    However these has been registered weeks ago.

    I have sent email to [email protected] but so far no response so I don't have a ticket number.

    Please assist.

    Thanks
     
  20. xeroox

    xeroox Established Member

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    I feel the same way, I always had few issues here and there but waited patiently but it's understandable for people that have spe
    Same issue here, can't change any nameserver and some domains showing a new nameserver is still pointing to the old ones. Hope they will fix it sooner or later
     
  21. twiki

    twiki Top Contributor VIP Gold Account

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    @Nick R , losing money here on 3K domains that can't be listed for sale... please assist
     
    Last edited: Jan 31, 2021
  22. Future Sensors

    Future Sensors 78% of human domainers will be replaced by robots Gold Account

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    Two weeks with major problems already?
     
  23. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Larry - Note the last FAQ here: https://www.sav.com/domains/sell

    @twiki - I do see your DM from this afternoon and see your ticket in support queue as well. We will ensure to take a look at it tomorrow morning.

    @xeroox - I DM'd you as well, but apologize about this and do not know why it has not been looked at yet. I just sent it to an agent to look at first thing tomorrow.

    @Future Sensors - Hello! How can we help?
     
  24. Future Sensors

    Future Sensors 78% of human domainers will be replaced by robots Gold Account

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    Greetings. For my business, I'm evaluating registrars all the time. Sav got my special attention because of the really extensive banner campaign here on namepros in every single thread. After reading experiences from your loyal customers in this thread I was wondering why it takes such a long time to fix core issues.
     
    Last edited: Feb 1, 2021
  25. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    A quick update on a few issues:

    Domain Renewals - There were intermittent issues with domains renewing but their updated renewal dates not reflecting in the front end. This has been corrected and dates are being updated over the next fews hours.

    Nameserver Changes - We are seeing some intermittent issues with NS changes not going through. After reviewing the logs, we see these are just some one domain specific issues. We are working to get these corrected and re-processed over the next 48 hours.

    Support Tickets - It looks like a good deal of tickets we have are just confusion on how the new domain manager works. We are actively tracking things we can make more clear and making daily pushes to make things more user-friendly (IE: Both active and expired domains now show in the the domain manager vs having to change the filter before). We are currently looking at about a 2 business day resolution time right now but hope that we can eliminate a lot of the common questions with UI changes this week to get us back to a 1 business day resolution time.
     

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