Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[alcy]

@Nick R what's up with names not transfering to u...yet system didnt even ping epik to change whois to pending transfer... tnx

 

[Gube]

@Nick R what's up with names not transfering to u...yet system didnt even ping epik to change whois to pending transfer... tnx

They don't do that. It's at the registry, if the domain didn't switch to "pendingTransfer", then they didn't even start the transfer at the registry.. Possibly the exact issue they had last week.

 

[alcy]

They don't do that. It's at the registry, if the domain didn't switch to "pendingTransfer", then they didn't even start the transfer at the registry.. Possibly the exact issue they had last week.

well epik or registry my main point was its savs fault..I dont care with whom. nobody really does. we just want see names moving. cheers

 

[Nick R]

@chrunchyg - Our support team can ACK that for you.

@DirkS - I do see your reply on the ticket yesterday. Its in our queue to take a look at and reply back today.

@Dave Vima - I did reach out to Matt, the agent on the ticket and asked him to take a deeper look as to why the payment was rejected and to see what we can do about it. I do apologize about the non-specific response.

@SergioM - You can do this in the Filters section. Enter any keyword you want in the SLD section. You can use * as wildcards. *lux* will search any domain with lux in it, or *lux will be any domain that ends with lux

@NickDeeD @DirkS - We are not aware of any authorized access. The WHOIS change was us - virtualcloud.co is just the domain name we gave to our new backend. We do not see the domain name listed for sale but there may be an old listing from the previous owner.

@alcy - Our support team would be happy to take a look at these.

A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[SergioM]

Hello @Nick R

I sent a PM to you. I would be very happy if you reply.

Regards,

 

[alcy]

@chrunchyg - Our support team can ACK that for you.

@DirkS - I do see your reply on the ticket yesterday. Its in our queue to take a look at and reply back today.

@Dave Vima - I did reach out to Matt, the agent on the ticket and asked him to take a deeper look as to why the payment was rejected and to see what we can do about it. I do apologize about the non-specific response.

@SergioM - You can do this in the Filters section. Enter any keyword you want in the SLD section. You can use * as wildcards. *lux* will search any domain with lux in it, or *lux will be any domain that ends with lux

@NickDeeD @DirkS - We are not aware of any authorized access. The WHOIS change was us - virtualcloud.co is just the domain name we gave to our new backend. We do not see the domain name listed for sale but there may be an old listing from the previous owner.

@alcy - Our support team would be happy to take a look at these.

A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

it's getting bad
u refer all to support team
and nothing works
now I even gotta weite support to begin my transfer

I'm almost done with u. not worth my time 4 couple bucks...

 

[Altetra]

Have moved to SAV a couple of domains and observed the contacts data is empty, had to update in bulk.
Just wanted to point this out so the dev's will be aware of it.

 

[Nick R]

Hello All - A quick update on Support:

We do have everyone's tickets and are working on getting through them as fast as humanly possible. We should have all tickets submitted before today answered in the next few hours and tickets submitted today answered tomorrow. Thanks for everyone's patience.

 

[alcy]

it's getting bad
u refer all to support team
and nothing works
now I even gotta weite support to begin my transfer

I'm almost done with u. not worth my time 4 couple bucks...

had to request refund

transfer never began by sav...if savs idea of a registrar is to tell people to open tickets for most fundamental feature like transfer instead of making it priority to make it work 200% then those guys have some serious deep issues ... and zero respect for our time.

really .... I'm finding less and less reasons to use them..such headaches... nick I got a suggestion u better not up those prices man...or u gonna be out of biz real soon.

 

[dirk]

Finally got an answer from support that makes sense. Basically they did wipe DNS entries at the registry level:

When transitioning from Sav's previous system to Domain Manager Beta some domain nameserver were removed for the .co registry. We immediately began resolving this issue by applying nameservers that we previously on the domains. Some domains had been in our system with multiple user owners, and in those cases nameservers could have been applied that were in fact historical.

I had not heard this complaint from too many users and it seems to be isolated cases. I do understand that this was serious and we sincerely apologize for any disruption this may have caused.

I would advise anybody to check their nameservers. For me the issue started the 14th and has caused a fair amount of lost traffic.

@Nick R you may want to tell your team to testrun mergers in a sandbox instead on a production environment.

Also, since you guys apparently knew something happened (it's not just on .co, also .com so probably cross platform) I find it poor performance you didn't notify your customers. Can't be messing about with people's nameservers. That's the hart and soul of the domain.

For me this will be the end of my SAV adventure. Once my last domains are transferred I'll have my account deleted.

 

[SergioM]

Hello All - A quick update on Support:

We do have everyone's tickets and are working on getting through them as fast as humanly possible. We should have all tickets submitted before today answered in the next few hours and tickets submitted today answered tomorrow. Thanks for everyone's patience.

Hello,

I can't get auto-reply for my ticket submission. I sent a PM to you. Could you please check it?

 

[Nick R]

@DirkS - I do apologize for the issue as well and understand. If there is anything we can do to help in the future, please feel free to DM me directly.

@SergioM - We have your ticket and will be looking at it this morning.


A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[TLDMart]

@Bookman334 - Send me a DM with the ticket numbers or your email address and I would be happy to take a look into the tickets.

@pinkdragon An "ok" status means that the domain is unlocked at Sav and can be transferred out. It will only switch to "pendingTransfer" when the gaining registrar starts the transfer.

Thanks Nick

Still waiting, I sent DM

 

[SergioM]

@DirkS - I do apologize for the issue as well and understand. If there is anything we can do to help in the future, please feel free to DM me directly.

@SergioM - We have your ticket and will be looking at it this morning.


A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

Hello Nick,

I still waiting for a reply. Could you please take a look at your PM box?

Regards,

 

[kaposzta]

Hello Nick,

I still waiting for a reply. Could you please take a look at your PM box?

Regards,

I'm also still waiting for a reply. I initiated a nameserver change 2 days ago, raised a ticket on the same day a few hours later, sent the ticket number yesterday afternoon via DM, I got a reply that he asked support to look into it. The nameserver change is still not done yet. How can be a normally very fast and easy thing last so long? SAV's system must be really broken. And I think they receive so many requests now that we cannot even rely on support. posted here a few weeks ago that SAV is my favorite registrar, but I guess I jinxed it Anyway, I decided to completely stop using SAV's services until their system gets back into its previous (functioning) state. I can just hope that one day my poor domain's nameservers will be changed.

 

[alcy]

@Nick R hi ..still no refund for my transfer that u never began...plz refund and cancel... sent support mail and dm

 

[alcy]

I'm also still waiting for a reply. I initiated a nameserver change 2 days ago, raised a ticket on the same day a few hours later, sent the ticket number yesterday afternoon via DM, I got a reply that he asked support to look into it. The nameserver change is still not done yet. How can be a normally very fast and easy thing last so long? SAV's system must be really broken. And I think they receive so many requests now that we cannot even rely on support. posted here a few weeks ago that SAV is my favorite registrar, but I guess I jinxed it Anyway, I decided to completely stop using SAV's services until their system gets back into its previous (functioning) state. I can just hope that one day my poor domain's nameservers will be changed.

yea..at least b4 it worked... if u can call no bulk tools working..

if they cant handle all this maybe they'll shut down...happened b4...

some aren't just cut out for this.

 

[Nick R]

Hello All. We do still have a much larger normal ticket queue and are looking at about a 2 business day response time right now. Feel free to keep DMing us any ticket numbers and Ill have a support agent take those first. We hope to be caught up and back to a 1 day response time in the next few days.

A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[Larry]

Hey Folks - what's the turn around time for funds availability when you sell a name through sav? I've had a few but I seem to forget the number of days. Thanks

 

[Larry]

Around 70% of the time that I try to add a name to auction I get this error message:

start_time must be in the future

this isn't a new issue and isn't related to all the recent updates but it is a consistent problem. really needs to get fixed.