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Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

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  1. twiki

    twiki Top Contributor VIP Gold Account

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    I'm having issues all the time with Sav as certain domains cannot be registered, although they are free (irrespective of the tld). It says "Unsuccessful Items From Your Cart". Trying again doesn't work as the situation is a stubborn one. So in such case I simply use a different registrar to register the domain.

    Anyway. It is annoying of course - but I'm not going to create any drama right now.

    My point is, to a few other NP members here:

    If you're so upset about Sav, why do you continue using them?

    I can even answer that for you, the reason is simple: Price. You're using Sav cause it has the lowest price. Yet you expect great support for that. I'm sorry but this is always the case: You get what you pay for.

    If you haven't figured out this already: Sav is a low-cost registrar. Like everything else in life, this also comes with pros and cons.

    Support is likely small and overstretched right now, because it simply is. In such low-cost domain registrations you don't make money if you have top-notch support added, but losses.

    So support will be slow and technical issues can occur. With time, they can improve. Right now with the tech updates errors can be even more prominent and more of them. So what you need is right now is, read my words here: Patience.

    Side note, their aftermarket choices are also tailored on their need to make money after registration and feed the balance sheet, as it appears to me they don't make any money from our registrations, but the contrary. And a registrar that is losing money is not one you want to be with.

    I'm really sorry for everyone that has bad issues with Sav. I have issues too.

    But the point is, either realize right now they are a low cost registrar and this comes with certain issues, OR use a different one - with a better(Edit: and faster) support and service, but obviously at a different cost. For now at least, it is what it is. A lot of complaining and drama doesn't help you at this stage.

    Patience is needed. If you don't have it, perhaps Sav is not the right choice for you.

    I've had tech projects of significant magnitude in the past so I know the drill. With time, they will improve if users give them enough time to fix the problems. Or not - but that is to be seen, in time. So again, patience is key. Feedback will also work over time and steer them in the right direction but this cannot happen overnight with such a large number of issues.

    Just my 2 cents...
     
    Last edited: Jan 24, 2021
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Brandworthy

    Brandworthy Established Member

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    Same thing. Paid for 10 backordered names, but My Domains still shows "No domain in account." First name caught on Jan 16, so 8 days now. Help with this appreciated @Nick R
     
  3. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Hello All,

    It looks like there may be an issue processing some drop caught domains - specifically from Afilias. We have someone looking into it as we speak and ensuring all domains get added to accounts today.

    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  4. namesprout

    namesprout Established Member

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    Thanks Nick, the issue has been resolved and the domains are now showing up in my account.
     
  5. Dave Vima

    Dave Vima Established Member

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    Waiting since January 18 here.

    Not even one ticket has been answered yet nor a solution has been offered.
    I PMed you as per your request, no solution so far days pass by and no solution is being offered, instead the domain is back into your auctions platform.
    You already have the ticket number and know what the issue is, yet Not a single reply but... SILENCE.

     
    Last edited: Jan 24, 2021
  6. Brandworthy

    Brandworthy Established Member

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    Thank you. My issues are also now resolved. Your assistance here is very much appreciated, and I look forward to doing more business through your platform in future.
     
  7. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Dave Vima We do have your ticket, are looking into it and will have a reply during normal business hours. You should hear back today.

    @Brandworthy @namesprout - Great to hear! We look forward to great relationship as well.



    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  8. crunchyg

    crunchyg Established Member

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    @Nick R We have an outgoing domain transfer, and the buyer is eager to receive the domain. Why doesn't Sav offer the option for registrants to approve outgoing transfers like most modern registrars do and forces recipients to wait the full 5 days instead?
     
    Last edited: Jan 25, 2021
  9. DirkS

    DirkS DutchPirates.com VIP

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    @Nick R

    Are you guys for real? Again, all my domains were updated to use different nameservers on the 14th and this is your explanation?

    "It looks like the person who used to own this domain's nameservers were set on the domain at the registry. I will reach out to them to find out what happened. From Sav's end it appears everything was OK, but when we tried to update the nameservers back to your actual setting, the command failed because the nameservers had changed at the registry."

    Historical data shows these domains never used efty nameservers before. They're a mix of previous owners. And the registry changed the nameservers at the root? What then? The .com zone is compromised? And they won't let you update?

    My domains did update now but not to the nameservers I set and have been using eversince I had them in my account. You clowns forgot to add the third nameserver. Not that it matters. It still doesn't explain how come I set my 3 nameservers, domains have been working for months, then they get updated without showing a change in the panel and not being able to update them.

    Are you guys considering a major bug in your software? Consider someone is using you guys on a production domain. Days of being blackholed after the issue has been reported. That won't end well.

    Do you guys consider your system is hacked? Again, this is a very serious issue and judging by your reply I should most probably report this with my entire log to ICANN.

    I just replied to your support guy. You have the ticket#. I expect a full report that actually makes any sense.
     
    Last edited: Jan 25, 2021
  10. Dave Vima

    Dave Vima Established Member

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    Here is the null, empty answer I received from poor Mathew aka SAV support.

    He seems to be so overwhelmed with Problems and Tickets that he is not even looking into the issue but coming with empty answers that make little to no sense at all… almost 9 days later still sitting in LIMBO here.

    [ I would suggest using PayPal to ensure your payment methods have a backup. We do not have a manual payment option... ]

    I added 3 forms of Payment long time go, PayPal is one of them. SAV's answer is funny and useless to say the less.


     
    Last edited: Jan 25, 2021
  11. Toan Nguyen

    Toan Nguyen New Member

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    Thanks for your help, @Nick R
    I see you tried a lot.
    Your assistance here is very much appreciated, and I look forward to doing more business through your platform in future .
    Best regards
     
  12. SergioM

    SergioM Established Member

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    Hello @Nick R

    When I searching in my management panel, I should write full of the domain name including extension. I can't do keyword searches.

    For example;

    luxurycar.com is my domain. I should write luxurycar.com to find the domain. But I like to find it easy by writing "lux".


    If you can improve it, that would have to be great!


    Regards,
     
  13. NickDeeD

    NickDeeD New Member

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    That is what we are worried about too.

    Putting aside the fact that we have been waiting 10 days for our domains to be properly transferred across to Sav.com (and all the delays have been due to Sav, and not the other registrar they are coming from), and also putting aside the fact that Sav support is no longer responding to our emails, what we have seen in the last few days is the Registrar WHOIS Server change from:

    whois.nameking.com

    to:

    whois-service.virtualcloud.co

    I believe nameking.com is the old Sav before it was rebranded to Sav, but the virtualcloud.co domain looks like it is owned by a dodgy looking IT company in Israel with only 2 employees:

    linkedin [DOT] com/company/virtual-it-israel/about/

    The virtualcloud.co domain also looks like it's for sale (!!):

    groovedomain [DOT] com/domain/virtualcloud.co/

    @Nick R can you please explain (among the other issues), what is happening with the WHOIS Server entry, and why it has been changed from a nameking.com subdomain to a virtualcloud.co subdomain? And also why is virtualcloud.co for sale???
     
  14. alcy

    alcy Top Contributor VIP

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    @Nick R keep getting unsuccessful reg emails for available domains...info..com..etc
    hard to be a registrar if we cant reg names...

    also are we back to square one ...number names in accnt not showing... we fought for it for months b4 update...now u just pee on all this fighting and dont even remember include what people begged u for for months...

    what a crap team of coders u got there who peenon peoples hard won things like this...no respect
     
  15. DirkS

    DirkS DutchPirates.com VIP

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    Yes, I noticed that too. Thanks for pointing that out. The domain being listed for sale could just be an old listing but it makes little sense for them to be using it.

    My best bet is that they are having issues merging 2 versions of their backend. A code Push gone wrong. Things like that.

    I have just a couple of domains left at SAV now but will stop using them entirely. Since they apparently have no clue what's going on it's clear to me they either lack the technical abilities to be running a registrar, their backend is messed up or they were hacked.

    Looking at their past issues and their not so transparent business structure I doubt any domain residing at this registrar is safe at all.
     
  16. alcy

    alcy Top Contributor VIP

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    @Nick R what's up with names not transfering to u...yet system didnt even ping epik to change whois to pending transfer... tnx
     
  17. Gube

    Gube 48hr.com VIP

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    They don't do that. It's at the registry, if the domain didn't switch to "pendingTransfer", then they didn't even start the transfer at the registry.. Possibly the exact issue they had last week.
     
  18. alcy

    alcy Top Contributor VIP

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    well epik or registry my main point was its savs fault..I dont care with whom. nobody really does. we just want see names moving. cheers
     
  19. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @chrunchyg - Our support team can ACK that for you.

    @DirkS - I do see your reply on the ticket yesterday. Its in our queue to take a look at and reply back today.

    @Dave Vima - I did reach out to Matt, the agent on the ticket and asked him to take a deeper look as to why the payment was rejected and to see what we can do about it. I do apologize about the non-specific response.

    @SergioM - You can do this in the Filters section. Enter any keyword you want in the SLD section. You can use * as wildcards. *lux* will search any domain with lux in it, or *lux will be any domain that ends with lux

    @NickDeeD @DirkS - We are not aware of any authorized access. The WHOIS change was us - virtualcloud.co is just the domain name we gave to our new backend. We do not see the domain name listed for sale but there may be an old listing from the previous owner.

    @alcy - Our support team would be happy to take a look at these.

    A General PSA:
    When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
     
  20. SergioM

    SergioM Established Member

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    Hello @Nick R

    I sent a PM to you. I would be very happy if you reply.

    Regards,
     
  21. alcy

    alcy Top Contributor VIP

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    it's getting bad
    u refer all to support team
    and nothing works
    now I even gotta weite support to begin my transfer

    I'm almost done with u. not worth my time 4 couple bucks...
     
  22. iTesla

    iTesla Established Member

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    Have moved to SAV a couple of domains and observed the contacts data is empty, had to update in bulk.
    Just wanted to point this out so the dev's will be aware of it.
     
  23. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Hello All - A quick update on Support:

    We do have everyone's tickets and are working on getting through them as fast as humanly possible. We should have all tickets submitted before today answered in the next few hours and tickets submitted today answered tomorrow. Thanks for everyone's patience.
     
  24. alcy

    alcy Top Contributor VIP

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    had to request refund

    transfer never began by sav...if savs idea of a registrar is to tell people to open tickets for most fundamental feature like transfer instead of making it priority to make it work 200% then those guys have some serious deep issues ... and zero respect for our time.

    really .... I'm finding less and less reasons to use them..such headaches... nick I got a suggestion u better not up those prices man...or u gonna be out of biz real soon.
     
    Last edited: Jan 27, 2021
  25. DirkS

    DirkS DutchPirates.com VIP

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    Finally got an answer from support that makes sense. Basically they did wipe DNS entries at the registry level:

    When transitioning from Sav's previous system to Domain Manager Beta some domain nameserver were removed for the .co registry. We immediately began resolving this issue by applying nameservers that we previously on the domains. Some domains had been in our system with multiple user owners, and in those cases nameservers could have been applied that were in fact historical.

    I had not heard this complaint from too many users and it seems to be isolated cases. I do understand that this was serious and we sincerely apologize for any disruption this may have caused.


    I would advise anybody to check their nameservers. For me the issue started the 14th and has caused a fair amount of lost traffic.

    @Nick R you may want to tell your team to testrun mergers in a sandbox instead on a production environment.

    Also, since you guys apparently knew something happened (it's not just on .co, also .com so probably cross platform) I find it poor performance you didn't notify your customers. Can't be messing about with people's nameservers. That's the hart and soul of the domain.

    For me this will be the end of my SAV adventure. Once my last domains are transferred I'll have my account deleted.
     

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