advice Buyers disappear in air

[Domain Monk]

I usually do outbound marketing for my domains, buyers reply "I am interested " or "what are the next steps to proceed " after I reply them with next steps , my reply would be domain registrar details, transfer details and payment details.

But after my reply they disappear, why this happened?. What would be your custom reply for "I am interested" to close the deal?

 

[WhoaDomain.com]

sounds like you need to price your domain's as Buy Now. with the sweet spot. also always provide options for lease and Comps.

invite them to use Namebio.

of course this course of action means you have to be confident in your domain's value based on Comps.

 

[Domain Monk]

All my initial outbound mails are with buy now prices. Only after agreeing for the price I get the reply" I am interested " prices are usually low to high xxx in rare cases lowxxxx

How would you reply?

 

[WhoaDomain.com]

That's ODD. they agree already to price then disappear? I don't see why they would do that.

eeehh. Buyers are ODD by nature. Skiddish.

Can't really predict who will follow thru.

I HAVE had my time wasted many times. Seems like some buyers wanna lead you on thinking you got a sale. They feel justified since you've wasted their time reaching out to them.

 

[creataweb]

Try Buy Now with a link to wherever you sell. Such as Escrow, Sedo, Afternic etc.

 

[4better]

If I get the reply "I am interested" and then the buyer later disappear it may mean that there could have been a change of mind. In other words, he is no longer interested. A follow up phone call would perhaps be my next step. It's best to have the expertise on how to convince the buyer.

 

[Haykay2005]

Sometimes buyers use the trick to beat down price

 

[Domain Monk]

Try Buy Now with a link to wherever you sell. Such as Escrow, Sedo, Afternic etc.

will a buyer click on it or he may think it can be some virus link

 

[Asfas1000]

Perhaps you make it sound either too complicated with the transfers , pushes etc , or maybe appear not 100% trustworthy. Try using an established venue for payment like afternic.

 

[RevolutionaryDomains]

How often do you receive interest followed up with them vanishing? Without reading an actual example of your reply it is impossible to know what might be the issue.

Is it possible your reply email on the "next steps" is too lengthy or confusing for some? If so, try to keep it short, direct, and on point, IMO.

 

[Domain Monk]

Perhaps you make it sound either too complicated with the transfers , pushes etc , or maybe appear not 100% trustworthy. Try using an established venue for payment like afternic.

can you tell me how would you reply for "iam intrested" or "lets proceed" email from buyer

 

[Domain Monk]

How often do you receive interest followed up with them vanishing? Without reading an actual example of your reply it is impossible to know what might be the issue.

Is it possible your reply email on the "next steps" is too lengthy or confusing for some? If so, try to keep it short, direct, and on point, IMO.

this is my usual reply

Hello _____________,

Thanks for the response.we have the domain registered at _________. if you don't have a _________ account you can create one for free, the domain transfer takes only a few minutes. we send you a PayPal invoice that you can pay with PayPal or any major credit card. Let us know if we can proceed to send you the invoice.

Sincerely
________

 

[Asfas1000]

perhaps it would be better to just send them the invoice and explain after you've been paid...

 

[Domain Monk]

perhaps it would be better to just send them the invoice and explain after you've been paid...

Wouldn't that be too desperate? just send them a invoice without responding them in mail

 

[Asfas1000]

Wouldn't that be too desperate? just send them a invoice without responding them in mail

Yeah I mean you certainly will say a few words but not go into details which will make it sound like it's too much work...

 

[Domain Monk]

Yeah I mean you certainly will say a few words but not go into details which will make it sound like it's too much work...

What would you say?

 

[DomainVP]

If they are leaving after an agreement than you are not selling it hard enough.
It might sound like a harsh critical response, but it's the truth.

Let me ask you a quick question, and I know you wont have to think about this long...
"would you abandon your own mother?"

If you are like 95% of people in this world, then you likely would not abandon your mother.

Point being, make them love that domain like they love their own mother and close the deal.

To me it seems that you have sanitized the process too much with almost no emotional connection. It's sales, get them emotional and nobody will abandon your sale.

I have never had someone say yes to a sale then walk away when I use sales strategy.

 

[Asfas1000]

Something along these lines...


Thank you, we've sent you an invoice.

Upon successful payment, we'll send details how to receive the domain in your account.

You will have the domain within 24 hours.

 

[Domain Monk]

If they are leaving after an agreement than you are not selling it hard enough.
It might sound like a harsh critical response, but it's the truth.

Let me ask you a quick question, and I know you wont have to think about this long...
"would you abandon your own mother?"

If you are like 95% of people in this world, then you likely would not abandon your mother.

Point being, make them love that domain like they love their own mother and close the deal.

To me it seems that you have sanitized the process too much with almost no emotional connection. It's sales, get them emotional and nobody will abandon your sale.

I have never had someone say yes to a sale then walk away when I use sales strategy.

Awsome, I get your point. If you can give me some tips on this how to make the buyer get emotionally connected. can you share some tips from your sales strategy.

Thanks.

 

[offthehandle]

I wouldn't just send an invoice as form of closing a sale. Somebody sending me a bill without immediate delivery, just isn't good business. Pick up the telephone and call them, but when you call- ask first if it is a good time to talk- so if they are busy you don't want the rejection- and finding a better time to talk will insure their full attention. Next once you have qualified their ability to pay and authority to purchase, start by assisting them (or their technical contact) in registering a new account by walking them through the process: This does several things- you build confidence in your buyer, they begin to trust you, you prove how easy the process is for themselves and you are able close the sale. Sending emails back and forth it's much easier for the buyer to dismiss you.

 

[RevolutionaryDomains]

this is my usual reply

Hello _____________,

Thanks for the response.we have the domain registered at _________. if you don't have a _________ account you can create one for free, the domain transfer takes only a few minutes. we send you a PayPal invoice that you can pay with PayPal or any major credit card. Let us know if we can proceed to send you the invoice.

Sincerely
________

Seems simple enough, but we are domainers and we already know the routine and processes involved. To someone less familiar it could feel intimidating, or seem like a hassle. Of course, it could always be any number of other reasons they disappear. Always follow up after a couple of weeks if they haven't responded.

That aside, keep buyer the priority and keep things simple. Something like "Next step is getting you the domain. As soon as payment is made you receive the name almost immediately. I can easily accept Paypal, or Escrow. Which do you prefer? Let them choose, then walk them through the payment process, as needed.

Once they have made payment, then work the name push. Keep the steps short and digestible, so as not to complicate things. Many people are simply busy with everyday life, and completing a domain sale is not a priority, especially if it becomes a chore, IMO.

...gl

 

[offthehandle]

I can easily accept Paypal, or Escrow. Which do you prefer? Let them choose, then walk them through the payment process, as needed. ...gl

That's good advice, in sales it's called the "Alternate choice close", give them the option to chose two options one of which isn't saying no.

 

[wwwweb]

Lots of these same users you are targeting are being blasted by spam from India, and other parts of the world all day long. You send them a random domain, they are interested, than send them a checkout link of what they deem maybe a uneasy payment process that they are unsure of they are going to error on the side of caution if they have no personal relationship. I agree a phonecall goes a long way, but if you are targeting a native english speaker, and you do not speak the language well, or make a static based phone call, those could be deemed red flags by end users.

 

[Domain Monk]

Lots of these same users you are targeting are being blasted by spam from India, and other parts of the world all day long. You send them a random domain, they are interested, than send them a checkout link of what they deem maybe a uneasy payment process that they are unsure of they are going to error on the side of caution if they have no personal relationship. I agree a phonecall goes a long way, but if you are targeting a native English speaker, and you do not speak the language well, or make a static based phone call, those could be deemed red flags by end users.

True, Yes calling them is great. But yea I am not a native English speaker so that wouldn't work for me. I do have US broker calling them but still, the sales don't go through most of the time. May be I should not reply to them and send the lead directly to my broker. As most of the times i send the lead to my broker if the communication stopped between me and my buyer.

 

[urlurl]

some people have second thoughts, it happens all the time.