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advice Buyers disappear in air

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Domain Monk

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I usually do outbound marketing for my domains, buyers reply "I am interested " or "what are the next steps to proceed " after I reply them with next steps , my reply would be domain registrar details, transfer details and payment details.

But after my reply they disappear, why this happened?. What would be your custom reply for "I am interested" to close the deal?
 
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That also happens to me quite often. And from serious peoples working in the niche or locally... Well people are changing their minds or whatsoever but thinking they are too solid and important to explain their reasons, let alone apologize, to some low life domain trader... Lol
 
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How long did you wait to send the goodbye email?

I waited about 2 full business days in this case...he was super fast responding with emails so I knew they either were completely turned off by my firm number or something was wrong (sickness/vacation) or they were thinking.

It is kinda like a first date thing...respond too fast and you are labeled as being too desperate...wait too long and you appear unprofessional.
 
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I own a property company and 9 out of 10 customers are time wasters. Out of the 10% who are 'genuine' maybe 2 or 3% buy a property. It's part and parcel of any business dealing with these people.

The key to time management is weeding out the time wasters and concentrating on the serious buyers. This applies whether you are selling real estate or domains.

Time is money as they say.

Best,
Paul
 
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sorry to hear your sales are not closing. I have also had buyers, and even sellers, that for whatever reason do not follow through although it seemed pretty much locked in. As others have said here, saying "i am interested" or "what are the next steps?" do NOT construe a commitment to buy (or sell). Not clear entirely on the details of your domains, registrars and your research, but I would say this:

1) Always research where your endusers CURRENT domains are at before contacting. If NOT at the same registrar as the domain you are pitching, be SURE the domain is eligible to be transferred before reaching out in case your "hope" for a quick push at (perhaps some unknown to them) registrar would be a deal killer.

2) You want the sale, you approached them, so be prepared to see it through using whichever (realistic) method of payment they prefer. As posted, it is great to give a few alternatives that you prefer, especially if they seem pretty green/clueless in the transaction process, but be open to their preferences. Be clear on fees etc too, ie if you would sell using paypal and fees come out of the total, might as well be clear that you would pay the fees (or at least do the leg work and let them know what the fees will be for paypal/cc or wire) if escrow.com was preferred. Answers a question before they even have it, looks generous and avoids a hiccup later when they are "surprised" at the undisclosed additional cost.

3) I didn't see any red flags in your posted reply, but would stress keeping it simple, transparent and straightforward. A nice follow up is great and/or asking if they have any additional questions or concerns and would prefer to speak on the phone they can give their number and a time frame that would work and you can lock in a time to call them. Then, if English (or whatever the endusers mother language is) isn't your strength, look into organizing someone to do the call with you and be the voice.

4) Re-examine your pricing. If they are interested and then just not responding rather than asking if you would accept XXX instead, that could be it.

5) From the sounds of it I am going to assume that they are either turned off by the registar it is at or the pricing, and either get the impression they can ONLY receive it at that registrar or can ONLY have it at the quoted price. Maybe look at how you are phrasing it and create some flexibility there to remove any (perceived) walls.

6) Frustrating as it is, just accept that sometimes people simply lose their interest. Or maybe after talking about it with colleagues or friends the one who WAS interested is talked out of the benefits and is just too busy/too whatever to have the courtesy to update you on the change of heart.

Sounds like you are pounding the pavement pretty hard so keep refining, learning and going for it..... it is indeed a numbers game, but one worth playing. good luck!
 
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There is a problem with Paypal. Just put yourself in your buyers' shoes. Some dude sends you an email saying that you can buy a domain for $xxx. When you reply, he just sends you a Paypal invoice and asks you to pay.

Until this moment you have no assurance that the seller is legit and the domain will be transferred to you. This is why many buyers disappear, they are afraid to be scammed.

I'm usually saying that the domain is listed at Godaddy Auctions (I always list them as premium listings) and send them the link to the listing. Plus to this, I tell them that domain is automatically transferred to their account 5 days after they make the payment.

I had situations when I send the buyers 2 options, Paypal(fast payment, immediate transfer) or Godaddy Auctions(slower, automatic transfer). And every time they chose Godaddy Auctions.

Until now, none of my buyers disappeared after my message with the Godaddy Auctions link.

My domains are so specialized the buyers usually contact me. I quote 5k and when they agree I say lock it in with a small deposit and I will arrange invoice and transfer details. Without the deposit I don't move, its only 50 bucks and the paypal link has my real name address etc. They see a legit website and in most cases the buyer is a business.

Honestly, I have had no issues and have even had a couple businesses say they would send me a deposit cheque. I just told them that would delay transfer for two weeks while the funds clear and they went and processed 50 dollars paypal instead.

I guess the big question is always.... does the buyer really want the domain.
 
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Do you think for mix XXX and Low xxxx , its worth trying the $50 token advance?

but yea i agree with this "I guess the big question is always.... does the buyer really want the domain."


if they really want it they find a way , i have sold domains to few buyers even after 60 days of lock period.
 
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Do you think, emailing the buyer saying that i have one more interested buyer would work or it ould be pushy and desperate
 
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thanks @namefork for starting this thread, I have a learned something especially from @MapleDots @Mister Funsky and @frank-germany

There is a guy who even asked me to prove that I owned the domain, but thereafter he disappeared, I think if I had done "hard close" (learned this here :)) there is a chance I could have sold the domain, its never 100% certain, but at least I would have encouraged the person to close the deal. I wasted time removing uniregistry ns & having a homepage with a message proving ownership, next time someone asks me to prove ownership I will ask for a deposit.
 
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Do you think, emailing the buyer saying that i have one more interested buyer would work or it ould be pushy and desperate

Hi

to me, yes, you sound desperate.

and i question the "ethics" of trying to use "another buyer" as leverage, in effort to sway a potential, particularly if/when there is no other buyer.


imo...
 
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Hi

to me, yes, you sound desperate.

and i question the "ethics" of trying to use "another buyer" as leverage, in effort to sway a potential, particularly if/when there is no other buyer.


imo...

i never said iam doing that , i just asked about that idea....thanks for your opinion
 
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Do you think, emailing the buyer saying that i have one more interested buyer would work or it ould be pushy and desperate
Most probably, yes.
What will likely happen:
First, they won't believe you. Second, it will discredit you. Third, they will back out. You lose a potential sale and you don't have a backup buyer. Just tell the truth.
 
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Sometimes buyers get scared off because of price. It happens sometimes.
 
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Buyer replies me only after seeing the price in intial email
 
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its not about moving on, i just want to learn...to improve the closing rate..even today i closed 2 sales...:)
 
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Like one of the previous posts this is sales and you will waste 90% of your time, this is really a numbers game. Your lead volume needs to be high enough to keep suviving and as in all sales you need to be ready to get rejected all day long, but "The no's don't hurt", why? because they saved you the aggravation of repeated follow up and wasting more time. Next prospect.
 
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Emails are closely monitored by government agencies, at least in India, and those monitoring the emails may mislead the buyers with their lies, so the sale is not completed
 
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maybe there just messing with you. I get so many a day i write stupid responses cause im so sick of the spam.
 
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