advice Buyers disappear in air

[Domain Monk]

I usually do outbound marketing for my domains, buyers reply "I am interested " or "what are the next steps to proceed " after I reply them with next steps , my reply would be domain registrar details, transfer details and payment details.

But after my reply they disappear, why this happened?. What would be your custom reply for "I am interested" to close the deal?

 

[Domain Monk]

Once the price is negotiated, I tell the potential buyer the $50 holds the domain for them for 1 week while we iron out the payment and transfer details. I tell him he gets a bill of sale which once paid gives him legal ownership to the domain regardless of the status of the transfer.

People really like that security and I have to say the system works really well for me.

There will always be people who pretend to buy because the only reason they called you in the first place is to feel out if they can buy the domain for a few hundred bucks. I don't waste too much time on them until I get a small token deposit.

Can you share the template how you put this together? Thanks

 

[frank-germany]

this is my usual reply

Hello _____________,

Thanks for the response.we have the domain registered at _________. if you don't have a _________ account you can create one for free, the domain transfer takes only a few minutes. we send you a PayPal invoice that you can pay with PayPal or any major credit card. Let us know if we can proceed to send you the invoice.

Sincerely
________

thats to much noise

given them 2 links
1) paypal
2) escrow.com

where everything is prepopulated and they proceed with 1 click

escrow lets you creat buynow buttons

 

[frank-germany]

I do it very easy, I provide a link to www.pay.mapledots.ca which goes directly to my paypal. I ask for a $50 deposit to lock in the domain for the purchaser. After they click the link and deposit 50 dollars I send them an invoice saying they have 7 days to close the deal.

So basically I say nothing about push, payment method, or anything else. I just say... no problems, here is your domain, put down 50 bucks to lock it in.

are you doing this before negotiating on a final price?

 

[MapleDots]

are you doing this before negotiating on a final price?

As soon as we agree on price I tell the client to lock it in with a $50 deposit and that allows him up to a week to finalize all the transfer details.

It really separates the flakes from the buyers when you ask for a token deposit.

If the buyer does not put down the deposit then I ignore the sale because it is not a sale. If he asks me any further questions I tell him part of the process is to commit to the sale. We have negotiated and I have nothing further to say until he commits to the sale.

 

[frank-germany]

As soon as we agree on price I tell the client to lock it in with a $50 deposit and that allows him up to a week to finalize all the transfer details.

It really separates the flakes from the buyers when you ask for a token deposit.

If the buyer does not put down the deposit then I ignore the sale because it is not a sale. If he asks me any further questions I tell him part of the process is to commit to the sale. We have negotiated and I have nothing further to say until he commits to the sale.

I get it
and think its cool

but for me
at same speed and time

I could even go for the complete amount
which I always did

am I missing something?

 

[MapleDots]

Some people have to arrange financing, talk to a business partner, call their i.t. guy etc. It would be a lot harder to ask a new buyer to commit on the spot with all the funds. Most people have to at least transfer or arrange for funding. A quick deposit shows me he is serious and for the buyer it gives him peace of mind that he has a week to iron out all the details.

I on purpose make it a token deposit because a complete flake would reject even that. If he gives me 50 dollars he is probably going to buy.

I suggest to the OP he try it and I think his closing rate may go up.

 

[Mister Funsky]

Some people have to arrange financing, talk to a business partner, call their i.t. guy etc.

Exactly. This situation you describe is happening to me now...negotiated with a person for about a week, every day, then suddenly nothing. I sent a follow up email asking if we/they were suspending negotiations and basically saying goodbye to the person I had been corresponding with. A quick response came back saying my last and final offer had to be discussed in the weekly meeting...plus they wanted their IT person to go over the data I furnished.

 

[Domain Monk]

Exactly. This situation you describe is happening to me now...negotiated with a person for about a week, every day, then suddenly nothing. I sent a follow up email asking if we/they were suspending negotiations and basically saying goodbye to the person I had been corresponding with. A quick response came back saying my last and final offer had to be discussed in the weekly meeting...plus they wanted their IT person to go over the data I furnished.

How long did you wait to send the goodbye email?

 

[Domain Monk]

thats to much noise

given them 2 links
1) paypal
2) escrow.com

where everything is prepopulated and they proceed with 1 click

escrow lets you creat buynow buttons

Do you think sending them an invoice is better or sending them escrow link + direct paypal link, my 2 more agreed deals goes unclosed, frustration increase but yea iam open to learning it. iam not sure if iam showing desperation..or what's going wrong sure iam here to learn more on end user mindset and increase my closing rate

 

[Ted.T]

There is a problem with Paypal. Just put yourself in your buyers' shoes. Some dude sends you an email saying that you can buy a domain for $xxx. When you reply, he just sends you a Paypal invoice and asks you to pay.

Until this moment you have no assurance that the seller is legit and the domain will be transferred to you. This is why many buyers disappear, they are afraid to be scammed.

I'm usually saying that the domain is listed at Godaddy Auctions (I always list them as premium listings) and send them the link to the listing. Plus to this, I tell them that domain is automatically transferred to their account 5 days after they make the payment.

I had situations when I send the buyers 2 options, Paypal(fast payment, immediate transfer) or Godaddy Auctions(slower, automatic transfer). And every time they chose Godaddy Auctions.

Until now, none of my buyers disappeared after my message with the Godaddy Auctions link.

 

[Domain Monk]

thanks, what if domain not in gd

 

[Ted.T]

thanks, what if domain not in gd

For this case, in my first email I have a phrase " and the payment can be made using an escrow service of your choice.". I'm just writing where the domain is listed and that I can send them an Paypal invoice with all related information (Domain, seller nickname, seller email, buyer nickname, buyer email)

I had situations when the buyer send a message saying that he is looking for escrow services, and asks if we could simply use Paypal.

 

[frank-germany]

Some people have to arrange financing, talk to a business partner, call their i.t. guy etc. It would be a lot harder to ask a new buyer to commit on the spot with all the funds. Most people have to at least transfer or arrange for funding. A quick deposit shows me he is serious and for the buyer it gives him peace of mind that he has a week to iron out all the details.

I on purpose make it a token deposit because a complete flake would reject even that. If he gives me 50 dollars he is probably going to buy.

I suggest to the OP he try it and I think his closing rate may go up.

thank you

thank makes a lot of sense

 

[frank-germany]

how do you set the time frames

like
"after 1 week the non refundable upfront payment is void"

 

[NetworkPearl]

Yup same happened to me a few times. They're probably just messing around..

 

[Domain Monk]

Yup same happened to me a few times. They're probably just messing around..

its the 6th time happening for me this week, totally frustrated about it, but yea there can be something learned from other members input

 

[davidc1]

which percent of customers tells "yes i take it" then by the end never pays ?
20% ?
much more ?

 

[Domain Monk]

40 % i would say

 

[davidc1]

40 % i would say

For what kind of price ?

 

[Domain Monk]

mid XXX to low XXXX