advice Buyers disappear in air

[Domain Monk]

I usually do outbound marketing for my domains, buyers reply "I am interested " or "what are the next steps to proceed " after I reply them with next steps , my reply would be domain registrar details, transfer details and payment details.

But after my reply they disappear, why this happened?. What would be your custom reply for "I am interested" to close the deal?

 

[RevolutionaryDomains]

this is my usual reply

Hello _____________,

Thanks for the response.we have the domain registered at _________. if you don't have a _________ account you can create one for free, the domain transfer takes only a few minutes. we send you a PayPal invoice that you can pay with PayPal or any major credit card. Let us know if we can proceed to send you the invoice.

Sincerely
________

Seems simple enough, but we are domainers and we already know the routine and processes involved. To someone less familiar it could feel intimidating, or seem like a hassle. Of course, it could always be any number of other reasons they disappear. Always follow up after a couple of weeks if they haven't responded.

That aside, keep buyer the priority and keep things simple. Something like "Next step is getting you the domain. As soon as payment is made you receive the name almost immediately. I can easily accept Paypal, or Escrow. Which do you prefer? Let them choose, then walk them through the payment process, as needed.

Once they have made payment, then work the name push. Keep the steps short and digestible, so as not to complicate things. Many people are simply busy with everyday life, and completing a domain sale is not a priority, especially if it becomes a chore, IMO.

...gl

 

[offthehandle]

I can easily accept Paypal, or Escrow. Which do you prefer? Let them choose, then walk them through the payment process, as needed. ...gl

That's good advice, in sales it's called the "Alternate choice close", give them the option to chose two options one of which isn't saying no.

 

[wwwweb]

Lots of these same users you are targeting are being blasted by spam from India, and other parts of the world all day long. You send them a random domain, they are interested, than send them a checkout link of what they deem maybe a uneasy payment process that they are unsure of they are going to error on the side of caution if they have no personal relationship. I agree a phonecall goes a long way, but if you are targeting a native english speaker, and you do not speak the language well, or make a static based phone call, those could be deemed red flags by end users.

 

[Domain Monk]

Lots of these same users you are targeting are being blasted by spam from India, and other parts of the world all day long. You send them a random domain, they are interested, than send them a checkout link of what they deem maybe a uneasy payment process that they are unsure of they are going to error on the side of caution if they have no personal relationship. I agree a phonecall goes a long way, but if you are targeting a native English speaker, and you do not speak the language well, or make a static based phone call, those could be deemed red flags by end users.

True, Yes calling them is great. But yea I am not a native English speaker so that wouldn't work for me. I do have US broker calling them but still, the sales don't go through most of the time. May be I should not reply to them and send the lead directly to my broker. As most of the times i send the lead to my broker if the communication stopped between me and my buyer.

 

[urlurl]

some people have second thoughts, it happens all the time.

 

[offthehandle]

But yea I am not a native English speaker so that wouldn't work for me. I do have US broker calling them but still, the sales don't go through most of the time.

Sorry my assumption with your great written english you were. Well, if the broker doesn't close it, you need to wonder why not. Most people who sell target their attention to the most likely return of time investment and compensation amount. The guys you read about doing all these large sales- don't also sell cheaper domains. If you have a broker calling on $xxx type domains, I think you might be lucky as the commission even if it was 50/50 split isn't much. That broker might be not focusing his attention on your domains- but more expensive ones he has from others too. Ton's of answers to that especially if you are selling to consumers, but it also may be your broker. Your $xxx price range is affordable.

Another fact is that some domains are purchased, while some need to be sold. The difference being is a customer either needs a domain, or it is discretionary or upgrade. For example- nobody needs to be SOLD toilet paper- (It's purchased or bought) any commercial ad you see are simply for image and quality. But large purchases like a car or house, most of those need to be sold or assisted by a salesperson to move it along and help someone decide.

 

[biggie]

they not a buyer, when no purchase is made.

until then, they just inquiriers.

and inquiries disappear all the time


imo....

 

[Domain Monk]

they not a buyer, when no purchase is made.

until then, they just inquiriers.

and inquiries disappear all the time


imo....

"How much" is different from commiting I will "buy it" and then disappearing

 

[Domain Monk]

If he was in namepros the sale would have been binding

 

[biggie]

"How much" is different from commiting I will "buy it" and then disappearing

buyers reply "I am interested " or "what are the next steps to proceed "

still, no commitment, until they make a cash offer.

and what's done on np, is much different than real world.


imo...

 

[Domain Monk]

they agree for a certain amount and then disappear

 

[biggie]

they agree for a certain amount and then disappear

maybe you should do a new thread and put ALL the details in at one time, instead of giving piece by piece.

imo...

 

[Domain Monk]

maybe you should do a new thread and put ALL the details in at one time, instead of giving piece by piece.

imo...

i pitch the price in my initial outbound email ,
buyers reply "I am interested " or "what are the next steps to proceed " means he has agreed for the amount i pitched.

you sound tuff than the end user , anyways thanks for the concern about starting a new thread...I'm happy about the replies here...

Thanks

 

[MapleDots]

I do it very easy, I provide a link to www.pay.mapledots.ca which goes directly to my paypal. I ask for a $50 deposit to lock in the domain for the purchaser. After they click the link and deposit 50 dollars I send them an invoice saying they have 7 days to close the deal.

So basically I say nothing about push, payment method, or anything else. I just say... no problems, here is your domain, put down 50 bucks to lock it in.

 

[Domain Monk]

I do it very easy, I provide a link to www.pay.mapledots.ca which goes directly to my paypal. I ask for a $50 deposit to lock in the domain for the purchaser. After they click the link and deposit 50 dollars I send them an invoice saying they have 7 days to close the deal.

So basically I say nothing about push, payment method, or anything else. I just say... no problems, here is your domain, put down 50 bucks to lock it in.

Thanks mate.
Hearing this method for the first time.How are the closing rates using this method? How did buyer respond to it?

 

[MapleDots]

Once the price is negotiated, I tell the potential buyer the $50 holds the domain for them for 1 week while we iron out the payment and transfer details. I tell him he gets a bill of sale which once paid gives him legal ownership to the domain regardless of the status of the transfer.

People really like that security and I have to say the system works really well for me.

There will always be people who pretend to buy because the only reason they called you in the first place is to feel out if they can buy the domain for a few hundred bucks. I don't waste too much time on them until I get a small token deposit.

 

[Mister Funsky]

Wouldn't that be too desperate? just send them a invoice without responding them in mail

If the potential buyer says anything similar to the quote above, my ears hear (my eyes read) YES. Meaning they want the domain.

Been in sales my whole life..it is called a hard close, so send them an invoice and hope you get the transaction confirmation shortly thereafter.

 

[Domain Monk]

If the potential buyer says anything similar to the quote above, my ears hear (my eyes read) YES. Meaning they want the domain.

Been in sales my whole life..it is called a hard close, so send them an invoice and hope you get the transaction confirmation shortly thereafter.

i pitch my price on my initial email, so if i get an email agreeing for the price, i send them an invoice? or say few words in email and send them an invoice as well? which is an better action that works?

 

[Mister Funsky]

if i get an email agreeing for the price, i send them an invoice

Yes...say something like 'it has been a pleasure doing business with you and below you will find an invoice and/or a link you may use to make payment. Once payment has been processed I will forward the codes necessary for us to complete the transfer...etc.'

Some registrars are MUCH better than others in helping to facilitate a transfer and I have found that to be a great benefit as well.

Also, others have mentioned a deposit to hold a name for x days...that is a good option as well if the buyer is undecided.

 

[biggie]

i pitch the price in my initial outbound email ,
buyers reply "I am interested " or "what are the next steps to proceed " means he has agreed for the amount i pitched.

you sound tuff than the end user , anyways thanks for the concern about starting a new thread...I'm happy about the replies here...

Thanks

Hi

you gotta be tuff, to survive in the game, dude or dudette

however, even if you put the price in initial email and they reply as they did, it still does not mean they have agreed to purchase the domain name.

when they send the money, then, an agreement was reached.

by asking "what are next steps or saying i'm interested", may only mean they want to know the "steps involved to complete the transaction"...should they agree to purchase it.

you're contacting people out of the blue -
who...
may not have a clue,
as what to do,
i they wanted to buy the domain, from you

keep that in mind

imo....