Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[LUP]

In my experience at this registrar, I can't make a glue records. I have to provide a photo of the credit card used to pay for the domain.
i really confused, this is uncommon practice in domain industry.

then i transfer to dynadot, i can easily registering glue records.

stupid me just because it's cheaper by just a few cents, I sacrificed safety and reliability.

 

[japty]

Not new to SAV but new to selling domains on there.

I sold a domain over a week ago and now, the funds are sitting pretty on the "Available Balance" tab in the marketplace.

Must I withdraw the funds immediately or can I let it sit there while I sell more domains and wait until the point I want to withdraw all of it? Is there a penalty for not withdrawing your funds after you sold a domain?

I await your response.

 

[alcy]

@Nick R

another day another bug at sav..tnx again making feel like a test lab rat..working almost free.

so i paid u to transfer the name livestreams.,.,.co... last note...then got email saying in progress..but it's all random bs..the name is not transferring yet. as in sav did nothing yet to begin it..if so then why send such misleading email.

 

[Domain Monk]

now sav ..lot of features are not working
1:register a domain after checkout domain is not coming in the a.c, but money is debited
2:if u win an auction domain is not being transferred, but money is being debited
3: some time auction payments don't go thru
4:transfer is not going thru even though it says processing

 

[Grilled]

now sav ..lot of features are not working
1:register a domain after checkout domain is not coming in the a.c, but money is debited
2:if u win an auction domain is not being transferred, but money is being debited
3: some time auction payments don't go thru
4:transfer is not going thru even though it says processing

5: nameservers won't update. tried several times, yet won't update away from ns1.sav.com.

 

[Ariff BD]

When will you allow us to use the marketplace earning to register more domains?
Is it too difficult to introduce? Namecheap Dynadot always allow that.
Why dont you?!

 

[alcy]

When will you allow us to use the marketplace earning to register more domains?
Is it too difficult to introduce? Namecheap Dynadot always allow that.
Why dont you?!

dude..did u come from mars.last nite..

nc and dd are registrars from start

dan is marketplace from start

anyway even if dan does it one day it will be hard to offer better deals than others. so most people don't give crap about registering names thru dan

what people do care for is more like credit system...store earnings on dan..use it to buy from market.. or withdraw to bank..pp..btc... when u want..and how much u want

 

[Domain Monk]

Will sav team comeback from mass and reply the PM's , this thread and customer support tickets, there is a radio silence

 

[Grilled]

5: nameservers won't update. tried several times, yet won't update away from ns1.sav.com.

NameServer updates appear to be working again.

 

[Nick R]

Hello All

It looks like a few people on here have DMd us with ticket numbers - Thanks for that! Everyone has been responded to. If there is a specific question or a specific ticket you do want us to look into just DM us the details and we would be happy to take a look. Just a reminder that our support team is in Monday - Friday (aside from US holidays) and aims to respond to all tickets in 1-2 business days. While we are happy to chat with anyone on NamePros, it is not an official support channel our team monitors, and replies may take a week or so depending on our schedule. Sav support is almost always the faster approach currently.

A Few Updates:

Over the weekend we had an internal SSL certificate that is used to connect to a few registries expire which caused domain transactions to not get processed properly. Any registration/renewal that did not get processed was automatically refunded by the system as designed when any issues occur. The issue was discovered, and promptly corrected Monday morning and we are working to update our processes to ensure it does not happen again.

We rolled out an update to our Afternic Fast transfer integration yesterday as well. Now a domain can be opted into Afternic FT at any point and Sav will just "hold" sending the confirmation to Afternic until the 60-day transfer-in or new registration lock is lifted. This should prevent the daily emails and make the system much simpler moving forward.

 

[Avijit Roy]

Hei @Nick R , I won vetgenius dot com in sav auction on 2nd june. I received confirmation mail for winning the auction, and my balance got debited as well. I just checked today that domain was listed with different user. Maybe he renewed it or something, but can you please refund my debited balance.

 

[Nick R]

@Avijit Roy - Please reach out to [email protected] and they can help you with this. Give them a day or so to take a look then feel free to DM me the ticket number of you still have questions after that.

 

[Avijit Roy]

@Avijit Roy - Please reach out to [email protected] and they can help you with this. Give them a day or so to take a look then feel free to DM me the ticket number of you still have questions after that.

Thanks @Nick R, I have received the domain in my account , No refunds needed. Happy with your customer service.

 

[ecomslice]

currently an issue with a push and vanishing domain, but ill wait to repost incase its an issue outside of Sav, but i will repost if it was.

 

[Nick R]

@ecomslice - Thanks for DMing me - I just relied.

 

[Primary Names]

@Nick R It seems your marketplace syndicates domain names for sale to sedo as well as afternic. That is great but what percentage do we have to pay as a domainer if a domain sell on say... afternic. Is it 24% ? I would assume 20% afternic + 4% sav ?

*BTW I read sav knowledgebase it does not mention anything about this.

 

[Hireinternet]

7 domains added in cart - Charged 11.63$ for all. but they sent me invoice for one domain and sent this message for remaining domains -

Hello Govind,

The following items from your cart were not able to be processed. You card was not charged for these items. Please try to add these items to your cart again in a few minutes.

already charged for 7 domains. what is wrong with sav.com?

 

[infosec3]

Hi @Nick R

DM sent with ticket number...

 

[Nick R]

@Primary Names - The Marketplace allows you to opt-in to Sedo & Afternic FT but does not syndicate them yet. You will still need to login to Afternic and Sedo to list them for now.

@Hireinternet @infosec3 - I responded to both of you DMs.

 

[Akbar]

@Nick R - I had my domain sold out at Auction today 8w.io I have submitted the auth code as well.. I just wanted to know about how do I get notified when a buyer add funds and the transfer starts? I am not able to view the auction or relevant details on marketplace dashboard. Also, how do I do my payout settings? I am getting a 'error 6" and the form doesn't show. Do it will work only when I have funds available?