Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
@Bookman334 - Send me a DM with the ticket numbers or your email address and I would be happy to take a look into the tickets.
@pinkdragon An "ok" status means that the domain is unlocked at Sav and can be transferred out. It will only switch to "pendingTransfer" when the gaining registrar starts the transfer.
Hey @Dave Vima As noted above, When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
It sounds too me like our Fraud Detection is just being a bit too overly protective but will need to take a look into the species.
Hi Nick. Thank you for your help so far.If anyone is still seeing any issues, please submit a ticket directly to [email protected]. Our support desk is almost fully caught up and response time to tickets should be back to normal by the end of today.
@Nick R
It took several days to get an auth# on a .xyz
I unlocked the domain
Whois does not update and still shows transfer prohibited
So Afternic says they cannot transfer
I have sent multiple emails to support. Your responses are “thank you for your patience”
Be on notice my patience is gone.
Understand that this is not about some domainer desperate for the $xxx
It is about spending my most important resource, time, pushing to transfer a small $xxx sale.
I am concerned that future and larger transactions may be sabatoged due to SAVs inefficient system in completing one of the most routine functions in the world of domains.
Is this common for SAV or related to your update?
@Dave Vima - I do see that our support team responded back. Since this is related to your Payment Issue and Fraud Detection we do need to continue this conversation from within the ticket.
@NickDeeD - DM me the ticket number and Ill have someone look over the weekend.
@Brandworthy - I did take a look at ticket number 117420 and it looks to have been resolved.
@DirkS - As noted earlier in this thread: When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.
@alcy - Auth codes will be back on the web UI early next week.
Here is my nightmare story with SAV Auctions:
I won an auction for a domain at SAV, they claim the payment did not go through, (I will explain this later) But now I am being threatened by SAV with mails they do not answer, saying I will be blocked out of auctions for "not paying" for the domain I won. The payment was not processed they claim, which is not true because all my cards on file with SAV and PayPal are active, triple checked and NO CHARGE was made for this auction, and other SAV backorders went fine, how can they can explain this?
It is obviously SAV´s fault, but they are taking it on me the customer, failing miserably to process a simple charge or offer a simple link to pay.
EVEN WORST.
SAV Support is really SLOW and answers after 48 hours with no solutions but with more excuses NOW SAYING they will Auction again the domain I won!!
HOW CAN I PAY THEM?
SAV DASHBOARD has No link or tab or any other way in their system for clients to Check the Status of an auction, nor to PAY for a won pending payment auction.
NOTHING, they run on a pretty weak/lame dashboard to say the less and offer no solution but pass the blame on the client???
I have 3 forms of payment added to my SAV’s account I have asked several times to be charged/invoiced or simply Give me a link to pay, the answer?
SILENCE, Clearly they would rather stay quiet and offer NO solution and go auction the domain I won, back while blocking me out, in the process.
My hands are tied!
Note that I've been registering and backordering domains with SAV every week while this happened and ALL charges went just fine, the same day I won the auction they kept charging me normally for other services! How can they explain that?
WITH THE AUCTIONS they have clearly lost heir North, affecting my interests with delays, threats and silly excuses, will they block me? At the same time they do not charge me, nor they offered a simple invoice or link to PAY for the auction I am running in circles and no solution so far. Will keep you posted guys.
My opinion: "SAV, auctions" Not recommended!
They really have an issue with the strict fraud protection and slow support