Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Nick R]

@boker - I would be happy to take a look at that. What domain are you referring to?

@Samer - We do support sellers to cash out from the Marketplace using PayPal. We are working though how to do purchases with native PayPal transactions as we speak! In the mean time you can easily use your PayPal funds on Sav using the PayPal Debit Card which is free and easy to get.

@pb - We do verify the the identity of our sellers in the Marketplace to help mitigate fraud. Ensuring the smoothest transaction for both buyers and sellers is our highest priority and verifying sellers is a big contributor to that.

 

[Shawn T]

I've backordered 3 domains, been charged, and received an email confirmation/receipt but the 3 domains arent in my Sav account

 

[Nick R]

I've backordered 3 domains, been charged, and received an email confirmation/receipt but the 3 domains arent in my Sav account

Typically domains caught via backorder show up a few hours later but can take up to a day. If you want to reach out to [email protected] with the domain names, we would be happy to take a look.

 

[Shawn T]

Typically domains caught via backorder show up a few hours later but can take up to a day. If you want to reach out to [email protected] with the domain names, we would be happy to take a look.

Ah I see. The last time it was pretty fast. It's been almost 21 hours since being caught. Good news is they have arrived

 

[ninjadomain]

Trying to reach support. Called, but said no phone support or return of voicemails.

 

[xeroox]

Trying to reach support. Called, but said no phone support or return of voicemails.

same here sent an email to the support yesterday but still didn't receive any response

 

[ninjadomain]

..........................................

 

[ninjadomain]

They replied, but still haven't answered issue, at least a good sign they replied. When something is time sensitive, a registrar/marketplace should be able to correct soon.

 

[Dream Domains]

Sav is making an impact with 4% commission. That is almost 4 times less than Sedo or Afternic, and more than 2 times less than Dan.

 

[Dream Domains]

ninja, what do you expect from a new company?

 

[lotk]

Anyone else not getting their 2 factor code when logging in? I've been having this issue since yesterday.

 

[Nick R]

Trying to reach support. Called, but said no phone support or return of voicemails.

The fastest way to reach our support team is just by emailing [email protected]

 

[Nick R]

Anyone else not getting their 2 factor code when logging in? I've been having this issue since yesterday.

If you send in an email to [email protected] we would be happy to take a look at the SMS logs for your account and see what the issue is.

 

[Nick R]

Our support team can be reached by emailing [email protected]. We are open Monday-Friday 9am to 5pm Chicago time and aim to respond to all tickets within 1 business day.

 

[ninjadomain]

Issue resolved.

 

[Samer]

@Nick R

Why only use “Snail mail” M-F 9am to 5pm?

Why cant Sav have phone support like most?

 

[dirk]

ninja, what do you expect from a new company?

To go above and beyond to gain marketshare and satisfied customers.

 

[Larry]

Nick, you really should get back to chat support. It takes way too long to get basic questions answered or what should be simple support requests responded to by email.

 

[Samer]

Nick, you really should get back to chat support. It takes way too long to get basic questions answered or what should be simple support requests responded to by email.

they used to have chat support?

@Nick R, Is Sav turning into USPS? (get it ; )

Samer

 

[Nick R]

Everyone on the Sav team does multiple jobs. Support is handled by every developer on the team to give them a real indication of what challenges users face and how to make the product even better. When our developers are writing new code, they can pull from that first hand customer support experience when designing how interfaces should work or products should function. This makes every feature we roll out on Sav better and better than before. However, we also need to allocate time for the team to write code and build all the new product offerings that are suggested such as PayPal, Bulk Tools, etc... So, after much experimenting, we found that we are able to be most productive on balancing support AND rolling out improvements to Sav if all tickets come in via email and we are able to review them in batches, while allocating the rest of the day to development and building new features. The more time we are able to spend building new features, the faster we are able to roll them out!