Sav Official Thread

same here sent an email to the support yesterday but still didn't receive any response

 

..........................................

 

They replied, but still haven't answered issue, at least a good sign they replied. When something is time sensitive, a registrar/marketplace should be able to correct soon.

 

Sav is making an impact with 4% commission. That is almost 4 times less than Sedo or Afternic, and more than 2 times less than Dan.

 

ninja, what do you expect from a new company?

 

Anyone else not getting their 2 factor code when logging in? I've been having this issue since yesterday.

 

The fastest way to reach our support team is just by emailing [email protected]

 

If you send in an email to [email protected] we would be happy to take a look at the SMS logs for your account and see what the issue is.

 

Our support team can be reached by emailing [email protected]. We are open Monday-Friday 9am to 5pm Chicago time and aim to respond to all tickets within 1 business day.

 

Issue resolved.

 

@Nick R

Why only use “Snail mail” M-F 9am to 5pm?

Why cant Sav have phone support like most?

 

To go above and beyond to gain marketshare and satisfied customers.

 

Nick, you really should get back to chat support. It takes way too long to get basic questions answered or what should be simple support requests responded to by email.

 

they used to have chat support?

@Nick R, Is Sav turning into USPS? (get it ; )

Samer

 

Everyone on the Sav team does multiple jobs. Support is handled by every developer on the team to give them a real indication of what challenges users face and how to make the product even better. When our developers are writing new code, they can pull from that first hand customer support experience when designing how interfaces should work or products should function. This makes every feature we roll out on Sav better and better than before. However, we also need to allocate time for the team to write code and build all the new product offerings that are suggested such as PayPal, Bulk Tools, etc... So, after much experimenting, we found that we are able to be most productive on balancing support AND rolling out improvements to Sav if all tickets come in via email and we are able to review them in batches, while allocating the rest of the day to development and building new features. The more time we are able to spend building new features, the faster we are able to roll them out!

 

Hi support for the past 2 days I've not been able to access my Advanced DNS Optio for my domain names. Please why is this so??

 

That might be a solution that is better for you, but I can assure you that it is not for your customers. I spent 30+ years developing processes for departments within companies to make them more efficient while still providing stellar customer service and your description all but ignores the customer side of the equation.

Without instant options like chat, your customer (me for example) wants to receive a response within a few hours. That will allow me to make adjustments or decisions AND as important, allow me time to follow up with any additional questions I might have and still receive a reply the same day.

This 24 hour turn around is not good. Frankly, it's frustrating as hell to have a support question hanging out for 2 days just because I had additional questions on the same issue.

 

@Larry We do absolutely understand that and will be rolling out expanded support, phone & live chat in the future! In the mean time, we are focused on adding in highly requested customer requests like PayPal & Bulk Tools.

 

We are aware of an issue at Cloudflare, our DNS provider. We are actively working with them to allow new domains to have DNS setup ASAP.

 

How long is this glitch going to last because it is affecting me already

 

We don't have an ETA from them yet. In the mean time, if you need DNS right away, just setup a free Cloudflare account and setup the domain within that. Then just take the nameservers they give you and update the domain within them on Sav.

 

Sav will probably make a big impact in the industry.

 

Lol, best support response from a registrar ever.

 

Exactly. NEVER any timetables!

 

But seriously though. Ask your dev team to deploy a DNS cluster. It can be solved within hours.