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Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

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  1. xeroox

    xeroox Established Member

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    same here sent an email to the support yesterday but still didn't receive any response
     
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  2. ninjadomain

    ninjadomain Top Member PRO VIP ★★★★★★★★★★

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    ..........................................
     
    Last edited: Aug 14, 2020
  3. ninjadomain

    ninjadomain Top Member PRO VIP ★★★★★★★★★★

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    They replied, but still haven't answered issue, at least a good sign they replied. When something is time sensitive, a registrar/marketplace should be able to correct soon.
     
    Last edited: Aug 16, 2020
  4. Welberch

    Welberch Restricted (50-70%)

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    Sav is making an impact with 4% commission. That is almost 4 times less than Sedo or Afternic, and more than 2 times less than Dan.
     
  5. Welberch

    Welberch Restricted (50-70%)

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    ninja, what do you expect from a new company?
     
  6. lotk

    lotk Top Contributor VIP Blue Account ★★★★★★★★★★

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    Anyone else not getting their 2 factor code when logging in? I've been having this issue since yesterday.
     
  7. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    The fastest way to reach our support team is just by emailing [email protected]
     
  8. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    If you send in an email to [email protected] we would be happy to take a look at the SMS logs for your account and see what the issue is.
     
  9. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Our support team can be reached by emailing [email protected]. We are open Monday-Friday 9am to 5pm Chicago time and aim to respond to all tickets within 1 business day.
     
  10. ninjadomain

    ninjadomain Top Member PRO VIP ★★★★★★★★★★

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  11. Samer

    Samer Top Contributor VIP

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    @Nick R

    Why only use “Snail mail” M-F 9am to 5pm?

    Why cant Sav have phone support like most?
     
    Last edited: Aug 17, 2020
  12. DirkS

    DirkS Pretty In Orange VIP

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    To go above and beyond to gain marketshare and satisfied customers.
     
  13. Larry

    Larry Upgraded Member Gold Account ★★★★★★★★★★

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    Nick, you really should get back to chat support. It takes way too long to get basic questions answered or what should be simple support requests responded to by email.
     
  14. Samer

    Samer Top Contributor VIP

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    they used to have chat support?

    @Nick R, Is Sav turning into USPS? (get it ; )

    Samer
     
    Last edited: Aug 18, 2020
  15. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Everyone on the Sav team does multiple jobs. Support is handled by every developer on the team to give them a real indication of what challenges users face and how to make the product even better. When our developers are writing new code, they can pull from that first hand customer support experience when designing how interfaces should work or products should function. This makes every feature we roll out on Sav better and better than before. However, we also need to allocate time for the team to write code and build all the new product offerings that are suggested such as PayPal, Bulk Tools, etc... So, after much experimenting, we found that we are able to be most productive on balancing support AND rolling out improvements to Sav if all tickets come in via email and we are able to review them in batches, while allocating the rest of the day to development and building new features. The more time we are able to spend building new features, the faster we are able to roll them out!
     
  16. Veneris

    Veneris Established Member

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    Hi support for the past 2 days I've not been able to access my Advanced DNS Optio for my domain names. Please why is this so??
     
  17. Larry

    Larry Upgraded Member Gold Account ★★★★★★★★★★

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    That might be a solution that is better for you, but I can assure you that it is not for your customers. I spent 30+ years developing processes for departments within companies to make them more efficient while still providing stellar customer service and your description all but ignores the customer side of the equation.

    Without instant options like chat, your customer (me for example) wants to receive a response within a few hours. That will allow me to make adjustments or decisions AND as important, allow me time to follow up with any additional questions I might have and still receive a reply the same day.

    This 24 hour turn around is not good. Frankly, it's frustrating as hell to have a support question hanging out for 2 days just because I had additional questions on the same issue.
     
  18. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Larry We do absolutely understand that and will be rolling out expanded support, phone & live chat in the future! In the mean time, we are focused on adding in highly requested customer requests like PayPal & Bulk Tools.
     
  19. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We are aware of an issue at Cloudflare, our DNS provider. We are actively working with them to allow new domains to have DNS setup ASAP.
     
  20. Veneris

    Veneris Established Member

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    How long is this glitch going to last because it is affecting me already
     
  21. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We don't have an ETA from them yet. In the mean time, if you need DNS right away, just setup a free Cloudflare account and setup the domain within that. Then just take the nameservers they give you and update the domain within them on Sav.
     
  22. Welberch

    Welberch Restricted (50-70%)

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    Sav will probably make a big impact in the industry.
     
  23. DirkS

    DirkS Pretty In Orange VIP

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    Lol, best support response from a registrar ever.
     
  24. Samer

    Samer Top Contributor VIP

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    Exactly. NEVER any timetables!
     
  25. DirkS

    DirkS Pretty In Orange VIP

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    But seriously though. Ask your dev team to deploy a DNS cluster. It can be solved within hours.
     

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