Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Veneris]

Hi support for the past 2 days I've not been able to access my Advanced DNS Optio for my domain names. Please why is this so??

 

[Larry]

... So, after much experimenting, we found that we are able to be most productive on balancing support AND rolling out improvements to Sav if all tickets come in via email and we are able to review them in batches, while allocating the rest of the day to development and building new features. The more time we are able to spend building new features, the faster we are able to roll them out!

That might be a solution that is better for you, but I can assure you that it is not for your customers. I spent 30+ years developing processes for departments within companies to make them more efficient while still providing stellar customer service and your description all but ignores the customer side of the equation.

Without instant options like chat, your customer (me for example) wants to receive a response within a few hours. That will allow me to make adjustments or decisions AND as important, allow me time to follow up with any additional questions I might have and still receive a reply the same day.

This 24 hour turn around is not good. Frankly, it's frustrating as hell to have a support question hanging out for 2 days just because I had additional questions on the same issue.

 

[Nick R]

@Larry We do absolutely understand that and will be rolling out expanded support, phone & live chat in the future! In the mean time, we are focused on adding in highly requested customer requests like PayPal & Bulk Tools.

 

[Nick R]

Hi support for the past 2 days I've not been able to access my Advanced DNS Optio for my domain names. Please why is this so??

We are aware of an issue at Cloudflare, our DNS provider. We are actively working with them to allow new domains to have DNS setup ASAP.

 

[Veneris]

We are aware of an issue at Cloudflare, our DNS provider. We are actively working with them to allow new domains to have DNS setup ASAP.

How long is this glitch going to last because it is affecting me already

 

[Nick R]

We don't have an ETA from them yet. In the mean time, if you need DNS right away, just setup a free Cloudflare account and setup the domain within that. Then just take the nameservers they give you and update the domain within them on Sav.

 

[Dream Domains]

Sav will probably make a big impact in the industry.

 

[dirk]

We don't have an ETA from them yet. In the mean time, if you need DNS right away, just setup a free Cloudflare account and setup the domain within that. Then just take the nameservers they give you and update the domain within them on Sav.

Lol, best support response from a registrar ever.

 

[Samer]

Lol, best support response from a registrar ever.

Exactly. NEVER any timetables!

 

[dirk]

We don't have an ETA from them yet. In the mean time, if you need DNS right away, just setup a free Cloudflare account and setup the domain within that. Then just take the nameservers they give you and update the domain within them on Sav.

But seriously though. Ask your dev team to deploy a DNS cluster. It can be solved within hours.

 

[Nick R]

Sav uses Cloudflare, one of the most reputable and largest DNS providers, for all domains at Sav. We do provide a web portal within accounts for easy management but its actually just remotely controlling Cloudflare via their APIs. I believe "Powered by Cloudflare" is on the site in a few spots.

The current issue is that the Cloudflare API call to setup a new domain looks to down as it is not accepting any new domains via the API. There is no effect on domains with DNS already setup.

Being that we do not have insight into the internal workings of Cloudflare's system, we have reached out, provided all the details to them and are just waiting on a resolution from them.

 

[Nick R]

We are working with Cloudflare who is actively reviewing the issue. We believe it should be back very soon.

 

[blogspotter]

the 2FA is not working at the moment.
By defualt you send text message to edit the Nameserver.
I tried to update a NS for the past 15 hours and I am not getting the text code on my phone. I have pressed resend so many times. I had to issues earlier, but it has been a probelm since yesterday.

I dropped an email asking the support to manually update the NS but nobody replied yet.

For now, why not disable the 2FA for DNS update?

 

[blogspotter]

We are working with Cloudflare who is actively reviewing the issue. We believe it should be back very soon.

Hi Nick,

I see that there have been issues with 2FA earlier as well?
Any update on that?

 

[Nick R]

Hi Nick,

I see that there have been issues with 2FA earlier as well?
Any update on that?

If you want to DM your email address and ticket number I can take a look at it and see what the logs show.

 

[onemore]

hi Nick, i send you DM please check it.

i join auctions and i pay $10 from my card. later another bidder give $11 and i bid $15. but your system get all $15 not only $5. another 3-4 times do it.

what can i do? i pay almost $50-$55 for $26 winner bid.

best regards.

 

[Nick R]

@onemore I just responded back to your DM.

 

[Nick R]

@jk23 - An update on Afternic FT for .CO: We have all the code written and completed the testing to put this live on our end. Afternic is requesting another round of testing in a specific registries OT&E environment which we don't integrate with at this time. We offered other testing options that work the same way which would allow us to go live with this right away but they declined. Due to that, we will be doing an integration with that OT&E environment and hope to be ready to start testing again in just a few months. Our current development priority is an update of the domain management UI including a complete set of bulk domain management tools!

 

[ecomslice]

What payment gateway do you offer buyers in your new 4% commission market place ?

 

[davidc1]

Would sav now work with domains icaan locked (snaped less than 60 days ago with another registrar)