Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[Joe Styler]

It isn't just you. It doesn't work and hasn't worked in many years. It is not something we plan on fixing in the near future. We utilize Afternic.com as a platform to list your domains for sale. While you can search for domains on there the vast majority of sales come from our network of over 100 resellers like GoDaddy and Tucows, HiChina, etc. We do not get many end users looking to purchase domains on Afternic.com, we have it set up as a listing platform since we acquired it.

 

[carob]

When I go to search domains for sale on Afternic and enter a keyword, the filters on the left don't work for me.

The "Scroll for more search results" button at the bottom doesn't work for me either. Tried it in several browsers, no adblock.

The result is that I basically can't search domains for sale on Afternic. All I get is one page of new GTLD garbage for any keyword and that's it.

I wonder if it's just me.

It isn't just you. It doesn't work and hasn't worked in many years. It is not something we plan on fixing in the near future. We utilize Afternic.com as a platform to list your domains for sale. While you can search for domains on there the vast majority of sales come from our network of over 100 resellers like GoDaddy and Tucows, HiChina, etc. We do not get many end users looking to purchase domains on Afternic.com, we have it set up as a listing platform since we acquired it.

If something is there that does not work, it doesn't just frustrate people and waste time, it causes a loss of confidence in the website and the company and services behind it.

Thankfully this is an easy fix, just needs a single line of code added to a text file on the Afternic website.

We just add this CSS rule:
#sidebar #sidebar-filter {display:none;}
To this text file:
https://www.afternic.com/css/master.css

And we get this, problem solved:

 

[Maxxo]

Afternic domain parking is not working. The domain URL just shows a page that says "An error occurred". The domain is in Afternic portfolio with parking enabled. Am using Afternic nameservers ns1.afternic.com and ns2.afternic.com. Have tried with Firefox, Chrome and mobile browsers... all show the same page with message, "An error occurred". Any ideas what's the problem here? Thanks

 

[campout]

I noticed my EnomCentral names are no longer being given the option to opt in to Afternic fast transfer.

This started happening maybe 1-2 months ago.

 

[Joe Styler]

Afternic domain parking is not working. The domain URL just shows a page that says "An error occurred". The domain is in Afternic portfolio with parking enabled. Am using Afternic nameservers ns1.afternic.com and ns2.afternic.com. Have tried with Firefox, Chrome and mobile browsers... all show the same page with message, "An error occurred". Any ideas what's the problem here? Thanks

Have you emailed [email protected] to have them check on your account?

 

[Joe Styler]

I noticed my EnomCentral names are no longer being given the option to opt in to Afternic fast transfer.

This started happening maybe 1-2 months ago.

can you send me a couple domains as examples through a pm and I will look into it for you?

 

[joro001]

can you send me a couple domains as examples through a pm and I will look into it for you?

This is an issue, i've had the same and reported it to afternic support and it hasn't been fixed.
I'm not convinced it's an Afternic issue though as i've had the same issues with SEDO MLS optin emails not arriving either. So perhaps something is going wrong from Enom's end?

In Afternic it shows all ENOM names as not eligible status even if they definitely are.
Bizarre.

 

[Joe Styler]

I can have someone try and track down the issue if I can get a couple domain names to check it would help a lot.

 

[joro001]

I can have someone try and track down the issue if I can get a couple domain names to check it would help a lot.

Will PM you

 

[richtrading]

I agree, one of the most painful things is to find out which domains are pending review, especially if one has thousands of domains listed there.

Surely just select "in review" on the portfolio?

 

[richtrading]

Afternic are charging 2% for currency exchange - others will do it for less, so there are significant sums in play. And the same person may have bank accounts in more than one country, not least of all for exchange rate purposes.

Can anyone tell us who Afternic's payment processor is?
And whether it is Afternic or the payment processor who are responsible for the strange problems and issues created by the way they currently collect payment info:

Go to >My Account >Account Settings and scroll down to Domain Sale Payments from Afternic.
(Here your existing payment methods are listed - the Edit button is greyed out but works, after some delay)

See screenshots below of the forms on Afternic.

When you create a payment method, it asks for your address on the first page. Then on the account info page it ONLY shows fields suitable for inputting a bank account in that country, not any other country you may have an account in. Surprising. Then at the end it asks you to complete Form W8.

So to list a USA account to receive USD you could put the bank's address in the USA on page 1. The Afternic form will then accept the bank's payment details on the next page. Then on the final page it asks you to complete a W9 form (only a US Person can do that, under penalty of perjuryhttps://www.quora.com/How-can-I-fill-a-W-9-form-when-I-am-not-a-US-citizen-or-live-in-the-US ) but offers on that page a link to fill in another form, which in this case should be Form W8. But that link does not work, even when Afternic email you to tell you to use it.

Anyone having problems with this? Sounds like once again Afternic need to fix their website.

Show attachment 110405 Show attachment 110406

Show attachment 110405

yes, we face same issue. Why does it require a W9? your screen shot clearly refers non US resident tab... - but that page has that tab missing! frustrating I can see. Better to allow USA USD payout with a regular W8 BEN form.

 

[kriss05]

Surely just select "in review" on the portfolio?

It doesn't work.

 

[campout]

can you send me a couple domains as examples through a pm and I will look into it for you?

Yup, will do so tonight.

Surely just select "in review" on the portfolio?

That doesn't work. It will show you every single name you have that is not in fast transfer.

 

[MasterOfMyDomains]

I was having issues where I was getting opt-in from afternic but none from namesilo.
Contacted namesilo and they told me to delete the said name(s) and relist them at afternic, I did that and got opt-in emails from afternic then namesilo in 5 minutes. Not all my names thankfully.
Maybe try that @Nat Hunt with a name, delete then re add
I still get opt-in nightly from afternic for names at namecheap, as they told me they only support fast transfer one way, so thats why they are not part of premium network, but shows them as part of premium network.

 

[SuperBrander]

Just wanted to thank @Joe Styler for being so helpful in solving a problem I had at Godaddy (that wasn't Godaddy's fault but was caused by a mistake I had made). Joe, you're a real asset to Godaddy and Afternic. Thanks for devoting so much time here at NP to explaining policies and helping so many people. Godaddy should clone you.

 

[Jehad Mohd]

My account is suspended !!
I called Afternic customers services and they told me that they cant help me with that and i must contact them by email only , i sent them an email and im waiting for their help
They told me our Fraud department want to check for your account and its may take 72 hours
I sold 1 domain 10 days ago by Afternic fast network and transfer completed , yesterday i got sold message for domain need 16 days to be transferred manually , but Afternic asked me to push it to their Godaddy account , and I did , is this suspend due to 60 days lock ?
I have even messaged @Joe Styler about my account suspension. I am awaiting his reply and I believe he would help me out through reinstating my Afternic account.
Can anybody guide if I have missed out something that has somehow violated Afternic TOS in any way, as I believe I would not get into any such activity in any way.

 

[wizard]

My account is suspended !!
I called Afternic customers services and they told me that they cant help me with that and i must contact them by email only , i sent them an email and im waiting for their help
They told me our Fraud department want to check for your account and its may take 72 hours
I sold 1 domain 10 days ago by Afternic fast network and transfer completed , yesterday i got sold message for domain need 16 days to be transferred manually , but Afternic asked me to push it to their Godaddy account , and I did , is this suspend due to 60 days lock ?
I have even messaged @Joe Styler about my account suspension. I am awaiting his reply and I believe he would help me out through reinstating my Afternic account.
Can anybody guide if I have missed out something that has somehow violated Afternic TOS in any way, as I believe I would not get into any such activity in any way.

who are you how many domains do you manage is it a new account ? this seems like your first post give it time godaddy take a while to respond.

 

[Jehad Mohd]

who are you how many domains do you manage is it a new account ? this seems like your first post give it time godaddy take a while to respond.

Im domains reseller and not new in Afternic ,i sold more than 20 domains before and i own +100 domains but i didnt put them all for sale . I hope @Joe Styler reactive my account soon .

 

[Joe Styler]

I was having issues where I was getting opt-in from afternic but none from namesilo.
Contacted namesilo and they told me to delete the said name(s) and relist them at afternic, I did that and got opt-in emails from afternic then namesilo in 5 minutes. Not all my names thankfully.
Maybe try that @Nat Hunt with a name, delete then re add
I still get opt-in nightly from afternic for names at namecheap, as they told me they only support fast transfer one way, so thats why they are not part of premium network, but shows them as part of premium network.

I dont think that will work. There seems to be a technical problem with the Enom names. The developers are looking into it to figure out what is breaking and fix it.

 

[Jehad Mohd]

Dear Customer,

Your Afternic membership has been permanently suspended due to repeated, egregious violations of the Membership Agreement and Terms of Service. No further information will be provided, the decision is final, and we consider this matter closed.

Sincerely,

Václav R.
Afternic Support Group
service@afternic
866-351-9586
.................
I replied
You must explain to me everything . And you must send to me the payments for 2 domains already sold and transfered to the buyers accounts..
Xxxxorg
Xxxxxme
What are the egregious violations ???
This is my rights and you are not the one who decides to close my account and freeze my money and say that you do not want to tell me anything
It is not fair to close my account and not send me my money of the domains that sold after the transfer completed
You have to send money and then tell me that you do not want to reopen my account.