Missing domain names in my GoDaddy account

[anunt]

I have about 90 domain names at GoDaddy.

I login my GoDaddy account today and see only 66 domain names in there.

Where are my domain names???

I’ve have listed all 90 domains at Afternic.

So I chat with GoDaddy support manager and he is saying my domain names are in Afternic account.

I told him Afternic is a marketplace, not a registrar. Godaddy should have all my domain names.

He said you can transfer them out of Afternic and into your godaddy account.

I said I have listed ALL 90 domains at Afternic. Why are 66 domains in my GoDaddy account?

I said if you were correct, my GoDaddy account should show zero domains.

And this was a Godaddy support chat manager. First I chat with a normal person at GoDaddy support and he didn’t know crap so then asked for a supervisor or manager.

So does anyone here know why all my domain names are not showing up in my GoDaddy account?

Thank you for your help.

 

[Future Sensors]

I try to be pragmatic.

 

[Future Sensors]

Thank you for your help.

And thank you, for getting this conversation started.

 

[Future Sensors]

"It is simply how GoDaddy has designed it to work."

Well, if that’s the case, then the situation is even more akin to Epik.com than I initially thought.

 

[Garet]

Well, if that’s the case, then the situation is even more akin to Epik.com than I initially thought.

For what it's worth, I see this as GoDaddy protecting their potential sale in the the least sensitive, most blunt way possible with this Houdini disappear the domain from the registrant technique but it's not intended to keep the registrant from getting paid if the sale completes. I've seen the disappearing domain trick many times. I've even had to complain about the domain not being restored to my account on a timely basis when the pending sale drops out.

It's not acceptable or respectful but my experience is that payments are always made for completed sales. And if the sale fizzles out, the name does ultimately return to my account. It's not elegant, appropriate, or respectful, but as registrant I've always either been paid or had the domain restored if the pending sale doesn't happen.

For me, it is the action of an entity with too much power and too little sensitivity. It is isn't theft. It's more akin to bullying.

 

[Future Sensors]

Thanks @Garet

I understand your position, and can even partly sympathize with your pragmatic approach, as long as it yields positive results for your situation.

However, the precise intent behind GoDaddy's actions is in the end less concerning to me than all the subtle risks faced by domain registrants right now. These risks are amplified by the further integration of the Afternic platform within GoDaddy, and the activist shareholder's desire to divert resources to share buyback programs instead of real innovation and fixing bugs.

The practice of moving domains to GoDaddy’s holding account without the sale being paid and final, with or without notification, introduces unacceptable risks. This practice, and the practice of inaction, must be changed desperately by GoDaddy.

 

[Joe123]

Thank goodness I have had nothing to do with GD since they bought Dan. How unprofessional and unreliable. The industry giant does this garbage and doesn't seem to care.

 

[Garet]

...instead of real innovation and fixing bugs.

The practice of moving domains to GoDaddy’s holding account without the sale being paid and final, with or without notification, introduces unacceptable risks. This practice, and the practice of inaction, must be changed desperately by GoDaddy.

Real innovation isn't happening. Bugs at GoDaddy have very long and happy lives.

I agree that the practice of moving names, or hiding them, without notice is entirely unacceptable. It's disrespectful and bad business in my opinion.

I'm not convinced, though, that GoDaddy does or will care. I've heard so many times that bugs or performance issues are known but not to be addressed until the next update, solar eclipse, triple crown winner...

I don't think that these practices are ethical or profitable. But they live on.

 

[Future Sensors]

@Garet

I really love the way you express yourself visually.

I wish I had even up to 10% of this gift.

All I can say is bluntly...

https://porkbun.com/transfer

https://www.dynadot.com/domain/transfer

 

[mrakinajayi]

@Garet

I really love the way you express yourself visually.

I wish I had even up to 10% of this gift.

All I can say is bluntly...

https://porkbun.com/transfer

https://www.dynadot.com/domain/transfer

Now, the way forward is what? Transfer to another Registrar or keep up with their tyranny?

 

[Future Sensors]

Now, the way forward is what? Transfer to another Registrar or keep up with their tyranny?

For price reasons alone, it has been wise to do so for a while, even if GoDaddy wants to convince you that their "Discount Domain Club" membership is the solution (they're very aggressive at selling this). With other registrars such as Porkbun, such an expensive subscription is not even necessary to be able to register cheap domains.

With the current rapid accumulation of frustration, technical issues and changed business focus at Afternic and GoDaddy, it is now time for domain investors with larger portfolios in particular to reorient themselves.

A few years ago, I started a huge migration myself for all my (then) 10k+ gtld and newgtld domains and have never regretted it for a moment. I had been a loyal and very profitable GoDaddy customer from the very beginning, also on the registrar side. You hear similar experiences from other domain investors who have been loyal GoDaddy customers since the very beginning and are leaving.

In the annual Favorite Registrar Poll on this forum, GoDaddy scores worse every year.

The number of negative experiences now far exceeds the number of positive ones. For that you only have to read a few recent threads about Afternic/GoDaddy on this forum.

 

[Future Sensors]

This is how Porkbun informed me today about a pending Sedo sale that has yet to be paid by the buyer.

The domain is still in my Porkbun registrar account. This is how it should be done at GoDaddy as well.

(domain name redacted)

 

[alcy]

I dont who and why said this happens across registrars but it doesnt. unless it's a bug or major design code flaw and incompetence and lack of vision.

I'm no stranger to disappearing names. like many. cause I'm on sav. there vanishing come in various flavors.... u know... like icecreams... one time u pay for renewal and it doesnt renew and if u are unlucky not to spot your name goes to expired and moves to new owner or just expires if not won... then another flavor is that names just vanish for negative 1 trillion reason which is like zero reason ... and if u are unlucky and don't catch it they also expire...

for the former case I had maybe 6 names total... and later flavor maybe 10... obviously tis should have never gone beyond a single happening b4 getting fixed. but it did go.

 

[Oceana Domains]

Ultimately, GD shouldn’t remove anything from your account until the transaction is complete. If it’s on hold, tag it as such but keep it in my account. Seems pretty straightforward but GD doesn’t seem to be considering the functionality from the perspective of the domain holder. Disappointing but not surprising.

 

[alcy]

Ultimately, GD shouldn’t remove anything from your account until the transaction is complete. If it’s on hold, tag it as such but keep it in my account. Seems pretty straightforward but GD doesn’t seem to be considering the functionality from the perspective of the domain holder. Disappointing but not surprising.

for 100 reasons they should notdo that. but If they fail to see 99 of them then do not do it for the one reason only which is that not seeing name or names in your account can give clients with heart issues a heart attack. I wonder if gd wants to be responsible for such folk

 

[Oceana Domains]

for 100 reasons they should notdo that. but If they fail to see 99 of them then do not do it for the one reason only which is that not seeing name or names in your account can give clients with heart issues a heart attack. I wonder if gd wants to be responsible for such folk

Which is why I transfer the names out as soon as possible. I like Dynadot and Spaceship for their pricing, modern functionality and transparency, and there are certainly others who offer the same. Sell your domains at GD but certainly don’t keep them there.

 

[biggie]

until the next update, solar eclipse, triple crown winner...

Hi

lol

or until the moon is in the seventh house!

imo....

 

[alcy]

Which is why I transfer the names out as soon as possible. I like Dynadot and Spaceship for their pricing, modern functionality and transparency, and there are certainly others who offer the same. Sell your domains at GD but certainly don’t keep them there.

true. well dyna got worst with prices lately. sav is actually the best prices and ui... ever... but they have many bugs. I'm 80percrnt sav and 20p dyna.. but if bugs return on sav I will change. since last bug report for missing names it is quiet on sav. giving them last chance.

I think pork bun and space shuttle I may try.

really the only people who keep names at gd are those who think it's the only registrar on earth. their ui is bad. now the missing names. plus their prices are bad. and they charge for club. which they doubled fee.

I used to be on gd in my first years even with account manager. but then explored others. when we start many basically use 1st registrar they hear of.

gd auctions had good sales for me... but I'm sure they changednsometing cause like 3yrs ago it came to dead stop. even offers. and I dont mean fewer... I mean none. there is no way I hell they didnt change something to exposures etc.

 

[Oceana Domains]

Also if you haven’t noticed the flip side of this UX, check what happens when you add a GD auction name to your carts then go back to it in incognito mode or some other account. The name will show as unavailable even if it’s just sitting in a cart. Then remove it from your cart and check again. It will still show as unavailable.

My charitable reading of this is it was a well-intentioned decision to promote a first come first served approach but it truly falls apart in the execution. And the second order effects are confusing to potential buyers and at worst frightening to actual owners of the names.

They should just leave the names visible to everyone in their current state until an actual transaction or expiration/deletion has happened. Stop trying to be too clever. You can add statuses like “in someone’s cart” (which is just a UI change, rather than any true functional/ownership change) or something like that but nothing should “disappear” from a portfolio display or an auction listing until an actual ownership change (purchase, transfer, expiration/deletion) has occurred.

 

[Oceana Domains]

true. well dyna got worst with prices lately. sav is actually the best prices and ui... ever... but they have many bugs. I'm 80percrnt sav and 20p dyna.. but if bugs return on sav I will change. since last bug report for missing names it is quiet on sav. giving them last chance.

I think pork bun and space shuttle I may try.

really the only people who keep names at gd are those who think it's the only registrar on earth. their ui is bad. now the missing names. plus their prices are bad. and they charge for club. which they doubled fee.

I used to be on gd in my first years even with account manager. but then explored others. when we start many basically use 1st registrar they hear of.

gd auctions had good sales for me... but I'm sure they changednsometing cause like 3yrs ago it came to dead stop. even offers. and I dont mean fewer... I mean none. there is no way I hell they didnt change something to exposures etc.

Sav UX still leaves a lot to be desired, aside from the low low prices. DD and Spaceship are way better. I’ve heard good things about Porkbun but have yet to try.

 

[alcy]

Sav UX still leaves a lot to be desired, aside from the low low prices. DD and Spaceship are way better. I’ve heard good things about Porkbun but have yet to try.

every ui leaves to be desired. imo sav is best imperfct ui around. like I said... sav getting a last chance from me