Missing domain names in my GoDaddy account

[anunt]

I have about 90 domain names at GoDaddy.

I login my GoDaddy account today and see only 66 domain names in there.

Where are my domain names???

I’ve have listed all 90 domains at Afternic.

So I chat with GoDaddy support manager and he is saying my domain names are in Afternic account.

I told him Afternic is a marketplace, not a registrar. Godaddy should have all my domain names.

He said you can transfer them out of Afternic and into your godaddy account.

I said I have listed ALL 90 domains at Afternic. Why are 66 domains in my GoDaddy account?

I said if you were correct, my GoDaddy account should show zero domains.

And this was a Godaddy support chat manager. First I chat with a normal person at GoDaddy support and he didn’t know crap so then asked for a supervisor or manager.

So does anyone here know why all my domain names are not showing up in my GoDaddy account?

Thank you for your help.

 

[Future Sensors]

Here's the larger picture of what's happening at GoDaddy right now.

 

[bmugford]

https://www.namepros.com/threads/on-hold-domains-disappear-from-your-godaddy-account.1312639/

I do inventory from time to time, and in the past I have noticed a missing domain here and there.

I was told this can happen when the domain is in someone's cart.

It's concerning enough with one domain missing. This involves a lot more.

Brad

 

[Future Sensors]

I do inventory from time to time, and in the past I have noticed a missing domain here and there.

In your case, did you also have to contact GoDaddy yourself to have those domains put back in your account? Crazy.

 

[anunt]

Here is my initial conversation with GoDaddy chat support before they brought in the genius manager.
Enjoy!!!

 

[bmugford]

In your case, did you also have to contact GoDaddy yourself to have those domains put back in your account? Crazy.

The domain was eventually moved back to my account automatically.

It seems like a big potential issue though.

Let's say for instance I did all my renewals for the month while a domain was not showing in my account.

When it is moved back in, I might not even notice it was going to expire as it wasn't in the account when I paid for renewals.

Brad

 

[Future Sensors]

"I'm your GoDaddy guide today"

It's a shame that the first thing they do is selling their DDC membership to customers seeking help.

Shame on you @GoDaddy.

 

[bmugford]

"I'm your GoDaddy guide today"

It's a shame that the first thing they do is selling their DDC membership to customers seeking help.

Shame on you @GoDaddy.

At some point up the chain, GoDaddy has decent support. Their first line support is awful from my experience.

Brad

 

[bmugford]

All I know is there is no legitimate reason for domains to be "missing" from your GoDaddy account because of a hold, or some other reason. That is a flaw in the system design.

Brad

 

[Future Sensors]

At some point up the chain, GoDaddy has decent support. Their first line support is awful from my experience.

That could very well be, but all guides have the instruction to sell sell sell DDC to customers seeking help.

It happened to me as well, and they even put DDC in my cart without my request or permission.

I was calling an international phone number $$$ and they did not care. I just called to get some auth codes for ccTLD domains that you cannot obtain through the GoDaddy interface, so you have to contact support. The call lasted 45 minutes, they didn't understand what I was asking, and they were only focused on selling DDC to me.

 

[bmugford]

That could very well be, but all guides have the instruction to sell sell sell DDC to customers seeking help.

It happened to me as well, and they even put DDC in my cart without my request or permission.

I was calling an international phone number $$$ and they did not care. I just called to get some auth codes for ccTLD domains that you cannot obtain through the GoDaddy interface, so you have to contact support. The call lasted 45 minutes, they didn't understand what I was asking, and they were only focused on selling DDC to me.

On their flow chart, all paths probably lead to the DDC upsell.

That's a pretty shitty experience for a customer.

Brad

 

[Future Sensors]

On their flow chart, all paths probably lead to the DDC upsell.

That's a pretty shitty experience for a customer.

Correct. In the screenshots shared by @anunt you can clearly see it as well. Selling DDC comes first, then listening and helping further. That is, if they even understand the problem at all.

 

[Future Sensors]

During my phone call, the guide was also sending me info via email with more information about DDC, while I had already clearly indicated that I'm not further interested in DDC. I even asked them to help me with the issue at hand, but it didn't help.

Couple of days later I noticed this DDC membership in my cart, that I did not request or gave permission for.

 

[bmugford]

Correct. In the screenshots shared by @anunt you can clearly see it as well. Selling DDC comes first, then listening and helping further. That is, if they even understand the problem at all.

I used to work as a broadband support supervisor at AOL.

At least there the upsell was at the end of the call, after the problem was resolved.

Brad

 

[Future Sensors]

At least there the upsell was at the end of the call, after the problem was resolved.

That's a bit less aggressive. And maybe more successful if you were really able to make a customer happy.

 

[SpareDomains]

Regardless of fast transfer status or any verification holds, domains shouldn't disappear from the GoDaddy account unless they sold.

 

[bmugford]

That's a bit less aggressive. And maybe more successful if you were really able to make a customer happy.

No one is calling into support to be sold a bunch of crap they don't want. It's to resolve an issue.

If the priority is to offer DDC for sale, instead of resolving the underlying issue, that's just ridiculous.

Brad

 

[Future Sensors]

Regardless of fast transfer status or any verification holds, domains shouldn't disappear from the GoDaddy account unless they sold.

In your case you still have spare domains. But not everyone will have them.

 

[Future Sensors]

No one is calling into support to be sold a bunch of crap they don't want. It's to resolve an issue.

It’s funny how registrars with the worst support are often the ones who shout the loudest that they have the best support. Where have we seen that before?

 

[Future Sensors]

In the early days of GoDaddy, the only thing that bothered me was the desert-like cactus music while waiting, but at least you got adequate help.

 

[bmugford]

It’s funny how registrars with the worst support are often the ones who shout the loudest that they have the best support. Where have we seen that before?

Next time an issue pops up, I am tempted to just contact GoDaddy first line support and report my experience.

I am also curious to know what else they try to upsell, if you already have DDC.

Brad