GoDaddy Bugs

[Recons.Com]

First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

 

[Ategy]

Just have to add my feedback .. in that while the new interface does have potential .. it really wasn't a great idea pushing the new one through on top of all the existing bugs and glitches.

I've had all sorts of errors since the forcing of the new manager. More importantly there are still features missing and things often just don't work.

What's worse is that this is a known fact by your staff as they seem even more frustrated than some of us are.

I really don't understand the decision to close access to the old manager before the new one was at feature parity.

@Joe Styler and @Paul Nicks .. seriously consider temporarily bringing back optional access to the old manager until the new one is truly ready to go. Don't just ask us .. please do go and ask your own staff!

It may be naive or not. But doesn´t this forum have a lot of members with extraordinary technical skills, a few handful of real Supernerds who also are experienced with Godaddy as their registrar. So, why not try to hire staff from here asap? Everybody could work from home today, at least most of the time.

We do hire remotely sometimes, and we have a lot of offices around the world so one may be close enough to work from. It can't hurt to try applying.

The problem with that is that anybody hired would need to give up (our addiction of) buying domains at GD auctions .. although .. apparently their slide and offices are dog friendly .. that's a pretty big plus .. and their head office isn't covered with 3 feet of snow in February! lol

 

[Recons.Com]

@Joe Styler

Mr. Styler, please do something about it!!! Now even in incognito mode of chrome, that used to be the last resort, I keep getting errors! What on the earth is 400 error??? Why you guys can't get it working!!! All I am trying to do is renew my names (((((

 

[Joe Styler]

Can you try just going to dcc.godaddy.com? There is a lot of other marketing and affiliate stuff in that link in your browser and if you are going to some outdated affiliate link that can break things. Using incognito shouldn't add that cookie so are you clicking a link to get to your account from another website that is adding that link, or have you saved it in your favorites or something? This would be the first thing I would check, remove all that extra stuff in the link and only go to the URL dcc.godaddy.com.

 

[Recons.Com]

Can you try just going to dcc.godaddy.com? There is a lot of other marketing and affiliate stuff in that link in your browser and if you are going to some outdated affiliate link that can break things. Using incognito shouldn't add that cookie so are you clicking a link to get to your account from another website that is adding that link, or have you saved it in your favorites or something? This would be the first thing I would check, remove all that extra stuff in the link and only go to the URL dcc.godaddy.com.

That affiliate stuff is just click through your rebate partners, like rakuten. It is freshly clicked. Your new interface apparently doesn't play nice with it. Also, I will do screenshot, when it does that with clean URL as well.

If I were the management, I'd say to my developers that there are just too many complaints with the current setup of how cookies are handled, error pages etc. and they have to monitor each error on their end (they should be getting logs of it) and solve.

Fun fact: I never get (even ONCE) anything of this with Dynadot, Epik etc., while this is my daily experience with GD.

For example, I still cannot view any auction listing in chrome, as it gives me nginx error page. And that is with no affiliates.

 

[Joe Styler]

We do block some browser add ons. Are you using any of them on your Chrome or FF?

 

[Recons.Com]

We do block some browser add ons. Are you using any of them on your Chrome or FF?

No, no addons. Just a click from Rakuten, or extrabux

 

[Joe Styler]

Those cookies from the affiliates could be causing the issue. There is also the possibility that Google Chrome is throwing an error because they are trying to use a cookie or load from a cache and we updated the site since the last time the browser stored it. We have been making several updates a week to the new domain control center based on feedback from customers with the new user interface. We have been collecting the feedback via Premier Services and then meeting regularly with the developers to release new updates to fix any bugs, or add new features, or bring missing features back. The end result of this is we are making a lot more changes to the code base on that page and doing so more often than you would have seen in the past. Much more often in fact. In the past with the old interface we could not have executed this quickly.

I'm not a developer but quickly Googling what you are seeing had several results which said if the page is not what the browser expects, especially a Google browser, it will throw a 400 error. This could be the issue as we are doing new releases every couple days or so which lines up with what you are describing before you have to clear your cookies again.

At the end of the day the plan is to have a faster more functional domain management interface and one that has a newer code base allowing us to do these kind of quick 2-3 day updates based on feedback.

If you let your rep know, they will be able to check in with the developers and have the look at your account.

 

[carob]

If I were the management, I'd say to my developers that there are just too many complaints with the current setup of how cookies are handled, error pages etc. and they have to monitor each error on their end (they should be getting logs of it) and solve..

I suspect the management IS the problem at GD. Always trying to do stuff as cheap as possible to push up the quarterly profits, not spending on staff, or routine testing before launching. Refusing to spend even five minutes to do easy fixes at Afternic, which they own.

It certainly is possible to do the job right, if you are willing to hire decent staff, pay good wages, give clear instructions, give supervision, and observe good practices such as testing.

 

[WatchDogue]

Today, as of this writing, for the third time in the past 7 days:

Our GoDaddy email accounts are - unaccessible;
Our GoDaddy hosted websites are - unaccessible;
Our personal account at GoDaddy.com is also - unaccessible.

As long term GoDaddy hosting customers these multiple hours long problems are - unacceptable!

What " Bug " is this and more importantly, when will it be corrected?

UPDATE

Back on at present after aprox. 7 hours " out "

 

[WatchDogue]

Again, today, for the 4th time in 8 days:

Our GoDaddy email accounts are unaccessible;
Our GoDaddy hosted websites are unaccessible;
Our personal GoDaddy account is unaccessible.

What is causing these recurring issues and when will these recurring issues " down issues " be finally resolved?

 

[xeroox]

Anyone else find frustrating the double login to access the auction? the pop up login never worked

 

[Joe Styler]

Again, today, for the 4th time in 8 days:

Our GoDaddy email accounts are unaccessible;
Our GoDaddy hosted websites are unaccessible;
Our personal GoDaddy account is unaccessible.

What is causing these recurring issues and when will these recurring issues " down issues " be finally resolved?

Where are you located and what is your ISP? I do not know why you cannot access our services. We had an issue one day last week but it lasted about an hour and impacted some customers. We have not had multiple issues for over a week. So there must be something else going on here.

 

[Blitzpotz]

We have not had multiple issues for over a week.

How about the other issues discussed in this thread and other threads? Unfortunately I could not find a single improvement in mistakes concerning me.

 

[Joe Styler]

Yes that is what I was saying was causing some of the cookie issues. We have been releasing updates, requests, and bugs every few days for the past several weeks. We did a bunch of releases, your bulk lock / unlock and bulk renew etc should be resolved. We updated the exportable lists a couple times to add things people said were missing or they wanted, we updated the DNS bulk updates for a few examples.

 

[Blitzpotz]

After my last post I went to bed. So I could not answer quickly but will do this now with a Happy Good Morning from Germany!

We did a bunch of releases, your bulk lock / unlock and bulk renew etc should be resolved.

A few hours ago I failed again trying to bulk disable autorenew. The system only let me disable for the last domain I checkboxed in my list.
I also tried to download a list of my domains with all data fields in your Domain Manager and received an error message. So I chose to download with the given checkboxed data and it worked. The list even included AuthCodes. But I am still missing the promised Whois searches which I really need for work. And I would prefer to download unzipped lists to save time.

So there must be something else going on here.

I know this reply was not for me and I do not know the other fellow member´s situation. I just wonder what is NOT going on here. Why is it so silent. Only a handful of Godaddy customers with Namepros? Am I the only Firefox user, supposed that the errors are a Browser problem? Is my Notebook, a Lenovo Thinkpad, damaged? However, everything else on my Notebook and in my Firefox is running smoothly.

Between your both postings I had another new error. Sorry! I am not looking for problems to preach in forums.
I received an E-Mail by Godaddy staff regarding the payout for a successful sale via Godaddy brokers. (It happened without listings in Godaddy Auctions or Afternic, so it was one of these most enjoyable unexpected deals. And the price matched the Godaddy valuation which was helpful for the fast close of this.)
The E-Mail wanted me to update my payee settings for my Paypal account which we use from the start. Now they want to have additional payee data four sites long, new rules? Ok I started, added data and clicked the Next-Button to jump to page 2, but nothing happened. Tried several times, of course.
During this process there happened another error: The Copyright-Footer was like a bar in the middle of the site; I could scroll the content page up and down below it.
Answered Godaddy staff and I hope they believe me and are able to payout like they did it for years.
Today I retried. Opened a fresh Firefox browser with privacy, confirmed Godaddy Cookies and logged in. What was page 1 of Payee data yesterday was a closed grey field now. I used another way to get to Payee and now page 1 showed up. But it is cut at the bottom and I cannot scroll further down, see screenshot. I reported the cut websites problem several times before.

This statement cost me more than an hour when I otherwise would have checked your Closeouts . Am I disrupter or assistant?
Looking forward to your response.

 

[YairDD]

Trying to change ns to undeveloped's and it gives me the following error:
The data provided cannot be used, please correct it and resubmit your request.

 

[Joe Styler]

I think the not being able to scroll is a screen size issue. If you do not have your browser expanded to a full window, or you have it set at anything higher than 100% view try resetting it to the full screen 100% view and that should allow you to scroll.

On the exportable lists, we added whois a while ago its on the far right of the sheet to the left of the authorization code column. I included a copy of some screenshots of me grabbing it just now.

The auto renew or DNS for more than 500 names at a time is being fixed shortly. It is impacting some customers with more than 500 domains still but they are close to resolving it for everyone.

I want to get it fixed so you can get back to buying more names on the auction.

 

[Joe Styler]

Trying to change ns to undeveloped's and it gives me the following error:
The data provided cannot be used, please correct it and resubmit your request.

How many domains are you trying to change at one time?

 

[YairDD]

How many domains are you trying to change at one time?

One

 

[tonyk2000]

As per various IT news websites, "Aman Bhutani, who previously served as president of Brand Expedia Group, will take over Sept. 4 from Scott Wagner as CEO of GoDaddy". I am wondering is mr. Aman Bhutani aware of the current status of the main GD system, and what (if anything) he is going to change in this aspect...