GoDaddy Bugs

[Recons.Com]

First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

 

[Blitzpotz]

Beyond the very basics of saying hello, ordering food, beer, or finding the bathroom my German is pretty much non existent. If you can post what the error message says in English I may be able to get to the bottom of it for you. If not I can ask the developers to look into the error and find out the issue.

Ordering beer will be ok for the start when you visit Germany.
I imagine the error message is Godaddy standard in any language.
Well, above in the red field Godaddy asks me if I prefer to manage my domains via Api. This makes me even more angry because in this situation the proposal is not very helpful. And my Tech skills may be as good as your German.
In the middle of the screenshot are your choice boxes. Alle Spalten = all columns.
At the bottom is the error message in red letters: There has been an error while working your inquiry. Please try again. If the error continues to happen then call Tel. ...

BTW are you friend with an Apple manager? My iPhone tries to correct every word into German and I am very close to Michael Douglas in Falling Down.

 

[Joe Styler]

Ordering beer will be ok for the start when you visit Germany.
I imagine the error message is Godaddy standard in any language.
Well, above in the red field Godaddy asks me if I prefer to manage my domains via Api. This makes me even more angry because in this situation the proposal is not very helpful. And my Tech skills may be as good as your German.
In the middle of the screenshot are your choice boxes. Alle Spalten = all columns.
At the bottom is the error message in red letters: There has been an error while working your inquiry. Please try again. If the error continues to happen then call Tel. ...

BTW are you friend with an Apple manager? My iPhone tries to correct every word into German and I am very close to Michael Douglas in Falling Down.

I am not, my phone does the same thing. My Spanish is pretty good and I often speak Spanish to my friends and my iphone will - regardless of the language keyboard I choose at the time continually try to correct my spelling on words that I am spelling correctly.

Can you pm me your customer number or a domain. I would like to try and make this happen and see if I can get the reason behind it.

 

[Joe Styler]

Thanks for the replies Joe!

I have read that there has been some trouble with pushing domains to other accounts. It just so happened I tried to push a domain to a client and it is now stuck.

Any update or information on this issue?

Thanks in advance!

There shouldn't be any issues with pushing a domain name anymore. A big part of the issue was the two interfaces for managing domains on the back end did not work well together. Now that there is only one the domain pushes should be working. The big thing I see holding them up is the gaining shopper not clicking the email to ok the domain contact change. If you pm me the domain I can have someone take a look at it.

 

[Joe Styler]

@Joe Styler :

In light of all the issues GD currently has, can you please enlighten us -

1) Is it possible to stop using GD management interface completely, by switching to API even for routine daily management tasks like changing DNS for a single domain and the like?

2) If so, is said API working OR it has exactly the same issues as web management interface?

3) What actions are not recommended at the time of this writing (Aug 8th), I mean are known not to be working OK - bulk domain updates, domain pushes, anything else?

The reason of the above questions is very simple - I am afraid of doing anything @ the new interface at this time...

I haven't used the API in a couple years. All the info to use it is at developer.godaddy.com. It works differently than the list view in the account.

Account pushes should not be having an issue. If you have a specific domain let me know so I can check.

Bulk also doesn't have an issue that I am aware of, beyond trying to change things in bulk quickly. So if I go in and select a bunch of domains and quickly unlock and lock them it might error, or change nameservers and then change them again. It takes a few minutes for the changes to update in our systems and if they are still being updated and you are trying to change things again really fast it may error. Beyond that I am not sure of any other bulk errors. But as I said, I have been traveling a lot and the premier services team has taken the lead on this with the developers. If you have specific issues let me know and I can bring them up.

 

[jideofor]

Has the name moved yet? If not please pm me the domain and I will take a look into it.

Joe, I am really surprised that this problem of pushing within Godaddy accounts is still unresolved. I am still using Chrome Incognito mode to make sure that transfers successful.

Right now, I am doing so with a buyer.

 

[Internet.Domains]

There shouldn't be any issues with pushing a domain name anymore. A big part of the issue was the two interfaces for managing domains on the back end did not work well together. Now that there is only one the domain pushes should be working. The big thing I see holding them up is the gaining shopper not clicking the email to ok the domain contact change. If you pm me the domain I can have someone take a look at it.

Thanks!
I appreciate your willingness to assist! Although, I won't burden you further. I will work with support and my client (who has zero technical skills) to finalize the transaction. I will PM you if the issue is unresolved.

Thanks again!

 

[Windoms]

Domain Listing Manager.
If you access an individual domain's auction page, the minimum offer won't be the same as the minimum offer you set in afternic.
You have to create an individual auction with the correct min offer in GoDaddy Auctions to have it reflect in Domain Listing Manager.
@Joe Styler

 

[Joe Styler]

Yes that is true and on purpose. If you list via Afternic with an offer Afternic will determine the offer which is currently 65% of your buy now. That is based on lots of data and research as the sweet spot to close the most domain sales.

 

[WhoaDomain.com]

@Joe Styler @Paul Nicks

I understand that you guys are already tired of all the reports and nothing happening on the IT side of your company, but something has to be done. Just ignoring the accumulating issues is making things get out of hand completely. Just check out the sales report where one person on days informed that simple GD to GD push did not work, so he had to transfer out to Google Domains.

Now my sale is about to get completely cancelled, because buyer sees only "cancel" option, while "accept" option is greyed out. He cancelled after waiting for 3 (!!!) days with the domain hung in "in progress" status. I have reinitiated it again, but have little faith this will go smooth.

I have almost 3000 names with you guys and growing at few hundred a months, but this all makes me to reconsider my options going forward, especially if I get any sales lost because of this.

Show attachment 124237

This actually happened to me way back for my CoinMena.com the point the buyer requested me to hand over the check back to him due to his frustration with the Godaddy push which I recommended we do because it was "so much easier". Little did I know it would take 3 hours! in which case we cancelled the transfer. He took back the check and then he decided to go with Google Domains.

We were advised by Godaddy Rep that Google Domains was in "limbo" right now because they were going to discontinue their "domain" biz. or something like that. all just to keep our business.

The deal would have ended right there. lucky we went with google domains and everything went fine.

check was returned.

 

[tonyk2000]

OK, I tried the new interface (as there is no other option).

It is unfortunate that GD made it live without sufficient testing.

Just a few notes:

1) The system is not stable. I've seen a few server errors (asp errors or something, red text with white background) and had to refresh the pages a few times.

2) Domains with hosted DNS (not regged @ GD) do show expiration date as either "Not available" (one domain) or "1/1/1" (all other external domains). 1/1/1 "date" makes little sense...

3) Earlier, some domains were shown in uppercase and some in lowercase. It was not good (aesthetically). Did GD fix this? No. It just added some sort of java to show everything in lowercase. How I know? Simply. If I scroll too fast, I see domains in uppercase for a second - and then java or whatever converts them to lowercase right on my screen. It is obviously not the way how upper/lowercase issue should have been fixed.

4) I knowingly deleted a domain. Earlier, such domains disappeared immediately (could only be found in "expired" section). Now, they are still in the main list with "cancelled" status - and it is not actually cancelled, as GD started to show own ppc ads on it. Moreover, subsequent routine "Your GoDaddy Renewal Notice" email still included this (deleted) domain, stating that it WILL be auto-renewed! So I just emailed my acct. manager asking him to actually delete the domain (move it to redemption period). What prevented the new system from deleting the domain from the very beginning (which one would reasonably expect as the result of "delete domain" function), is it for potential ppc revenue or to sell it on auctions after expiration (since, hopefully, autorenew for cancelled domain would not occur)?

Cc @Joe Styler

 

[forge]

How I know? Simply. If I scroll too fast, I see domains in uppercase for a second - and then java or whatever converts them to lowercase right on my screen.

Yeah I just saw this too and thought it was kind of sketchy.

 

[Blitzpotz]

There shouldn't be any issues with pushing a domain name anymore.

I do not like to whine but it is to serious to wink at it.
Friday evening I received an incoming domain push. Two issues:

1. Not limited to push

I prefer Firefox and every site in the new Godaddy Managment is cut at the bottom like in the screenshot. In custom domain management I only see the first 4 domains, in MS Edge 500 domains. BTW I had told my rep and he said he´d never seen that before, period.

2. Push related
So I changed to MS Edge where the site view is ok. Chose the first box to accept the push and don´t change anything. But Godaddy won´t let me confirm and so forced me to choose box 2. Here I had to insert my Whois data which should be stored, shouldn´t it? Then a cryptic message said that I´d receive an E-Mail. Nothing arrived till now, push is anyway pending.

Guys I cannot work in this environment. It is not just the process itself, it is losing faith in the security and reliability of it. Reminds me to Alpnames.

 

[carob]

Guys I cannot work in this environment. It is not just the process itself, it is losing faith in the security and reliability of it.

Spent over an hour on Godaddy chat trying to resolve a push, the advice they gave you could not implement because the button they wanted you to push was greyed out etc etc and finally the "support" person said this: "there are some things which is out of our scope of support". They kept claiming the recipient had not clicked on the link, but I was the recipient and had not received any email with a link to click. So I said if you can't resolve this, find someone who can, escalate it, that is what support is for. Support that says the issue is not for them - WTF?

Had to cancel it and redo. Luckily it was two patient, rational domainers dealing with it, but this simple push took up maybe 90 minutes of time and caused aggravation. No thanks.

 

[Recons.Com]

@Joe Styler

Thank you. I am glad you are still active here and it was just vacation. You are our last hope in GD.

By your theory, getting rid of old interface should resolve everything, while real life is completely different and it has got to the level of impossibly bad.
So, now I get 400 error (whatever that means) when I try to access my panel via chrome or firefox. Normally, going into the incognito chrome would resolve most issues, because I guess your developers don't know how to code without conflicting with cookies. And even there see the screen what I get.

Now how do I renew my names, manage them etc.? Do you advise every time calling the support? I have about 3000 domains with you. Do I have time for daily calls and do you guys want to spend so much money having your staff on the phone resolving simple issues that could be handled much cheaper and better by hiring more proficient IT personnel?

 

[tonyk2000]

As a curiosity, I checked careers.godaddy.com website. At this time, GD is looking to hire:

Sr. Site Reliability Engineer
Los Angeles, California; California; Arizona

Requirements (among others):

Ability to comprehend, analyze and research problems of a complex nature; make decisions and recommendations to lead the implementation into a production environment

Senior Software Engineer - Backend
Kirkland, Washington

Responsibilities (among others):

Write great code and create unit and integration tests that prove it.
Participate in ensuring a high quality and performant system that engages and delights customers.
Perform code reviews and participate in defining and supporting coding best practices.

I beleive GoDaddy MUST hire the above mentioned engineers ASAP, as somebody has to "save" their basic domain management area.

However, I did not find any open jobs for UX and UI testing exclusively. It is unfortunate. Maybe it is the reason why this thread exists? If so, myself and other NP members (bulk and professional customers) might do this for GD after they prepared this "new" system, but before it went live. What prevented GD from asking us? ;-()

Cc @Joe Styler

 

[Blitzpotz]

beleive GoDaddy MUST hire the above mentioned engineers ASAP, as somebody has to "save" their basic domain management area.

It may be naive or not. But doesn´t this forum have a lot of members with extraordinary technical skills, a few handful of real Supernerds who also are experienced with Godaddy as their registrar. So, why not try to hire staff from here asap? Everybody could work from home today, at least most of the time.
As I read this idea once more it sounds really naive. But I click the post button.

 

[Joe Styler]

@Joe Styler

Thank you. I am glad you are still active here and it was just vacation. You are our last hope in GD.

By your theory, getting rid of old interface should resolve everything, while real life is completely different and it has got to the level of impossibly bad.
So, now I get 400 error (whatever that means) when I try to access my panel via chrome or firefox. Normally, going into the incognito chrome would resolve most issues, because I guess your developers don't know how to code without conflicting with cookies. And even there see the screen what I get.

Now how do I renew my names, manage them etc.? Do you advise every time calling the support? I have about 3000 domains with you. Do I have time for daily calls and do you guys want to spend so much money having your staff on the phone resolving simple issues that could be handled much cheaper and better by hiring more proficient IT personnel?

Show attachment 126016

This should not be happening. Can you pm me your account information. I have not seen this happening to other people and it is something important to get resolved asap.

 

[Joe Styler]

It may be naive or not. But doesn´t this forum have a lot of members with extraordinary technical skills, a few handful of real Supernerds who also are experienced with Godaddy as their registrar. So, why not try to hire staff from here asap? Everybody could work from home today, at least most of the time.
As I read this idea once more it sounds really naive. But I click the post button.

We do hire remotely sometimes, and we have a lot of offices around the world so one may be close enough to work from. It can't hurt to try applying.

 

[Joe Styler]

Spent over an hour on Godaddy chat trying to resolve a push, the advice they gave you could not implement because the button they wanted you to push was greyed out etc etc and finally the "support" person said this: "there are some things which is out of our scope of support". They kept claiming the recipient had not clicked on the link, but I was the recipient and had not received any email with a link to click. So I said if you can't resolve this, find someone who can, escalate it, that is what support is for. Support that says the issue is not for them - WTF?

Had to cancel it and redo. Luckily it was two patient, rational domainers dealing with it, but this simple push took up maybe 90 minutes of time and caused aggravation. No thanks.

That is not a good answer from our support team. They can escalate it. We can see where the Change is stuck and figure it out. If it is still stuck please pm me the info and I will look into it for you.

 

[Soofi]

@Joe Styler, you are a life saver for most of us at GD!!