Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Alex Freeman]

It took me roughly 8 hours to complete bulk updates that normally take around 15 minutes.

I've sent you a direct message regarding this issue. I have shared these delay/site speed cases with the team and will update everyone here. I sincerely apologize for any frustration!

 

[Alex Freeman]

Yes, I don't know what is going on.

I also had a bit of a security scare yesterday. Suddenly, I could see in the "Recent logs" that someone had accessed my account from Hong Kong in the middle of the night my time. Last time I checked, I didn't live in Hong Kong, and I don't use VPNs. Needless to say, I also use 2FA.

Dynadot's support staff (she was great, by the way) quickly assured me that it was one of their own staff who had accessed my account with view-only access. But it still left me uncomfortable. Why would they want to access my account from Hong Kong? So if you see a strange IP address in your log in history, it could be Dynadot staff.

She said she would suggest that they change their log reporting so that it will clearly indicate when it was done by Dynadot staff. I really hope they do that.

Thank you for sharing this feedback with the team! We will work on implementing a different way to display log reporting in order to prevent any confusion on account access.

 

[NameGroove]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

 

[Embrand]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

For several days now. It is impossible to get any work done in the domain manager.

 

[Bearded Goat]

NameGroove said:
Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

It is taking about 8 seconds for mine to load. I have my page set at 250 per page. I am experiencing other issues. Like being logged out. Then when I try to log back in it just keeps loading the login again. I have to clear cookies and then it works.

 

[411domains]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

You are not alone.

 

[Alex Freeman]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

I have updated our team that there is still an ongoing struggle with the manage domains section, specifically around load times. Again, I do apologize and will update everyone as soon as possible!

 

[Kyle Tully]

Sorting by cart count recently stopped working.

Also, no one ever wants to default to lowest to highest when sorting by views/cart count etc

 

[411domains]

Yes, I don't know what is going on.

I also had a bit of a security scare yesterday. Suddenly, I could see in the "Recent logs" that someone had accessed my account from Hong Kong in the middle of the night my time. Last time I checked, I didn't live in Hong Kong, and I don't use VPNs. Needless to say, I also use 2FA.

Dynadot's support staff (she was great, by the way) quickly assured me that it was one of their own staff who had accessed my account with view-only access. But it still left me uncomfortable. Why would they want to access my account from Hong Kong? So if you see a strange IP address in your log in history, it could be Dynadot staff.

She said she would suggest that they change their log reporting so that it will clearly indicate when it was done by Dynadot staff. I really hope they do that.

Have you checked your Login IPs lately?

It appears as though they implemented the change.

 

[Alex Freeman]

Takes me over 10 minutes to load "Manage Domains" page at Dyna currently. Anyone else having similar troubles?

Thank you for your patience! We released an update last night, and you should no longer be experiencing the loading delay when accessing the "Manage Domains" section. Please let me know if anyone is still encountering this issue. I have shared feedback with the team regarding bulk functionality.

 

[BrandingGo]

Hi guys,

please check if your domain store page is working. My page dynadot.com/user/premiums is suddenly went down for me

and shows 'Not Found' dynadot.com/not_found.html.

Has this option been removed from Dynadot?

The page has been down since yesterday. I have already created a support ticket.

 

[Embrand]

Have you checked your Login IPs lately?

It appears as though they implemented the change.

Thanks. Those log ins done by their staff disappeared from my log.

 

[NameGroove]

Thank you for your patience! We released an update last night, and you should no longer be experiencing the loading delay when accessing the "Manage Domains" section. Please let me know if anyone is still encountering this issue. I have shared feedback with the team regarding bulk functionality.

Still not working properly for me

 

[Kyle Tully]

Sorting by cart count recently stopped working.

This has been resolved. My dyna rep was right on it and got it sorted

 

[Alex Freeman]

Hi guys,

please check if your domain store page is working. My page dynadot.com/user/premiums is suddenly went down for me
Show attachment 302419

and shows 'Not Found' dynadot.com/not_found.html.

Has this option been removed from Dynadot?

Show attachment 302420

The page has been down since yesterday. I have already created a support ticket.

We have resolved this issue and users can now access the my store/profile page successfully. Thank you for your patience!

 

[411domains]

@Dynadot - I very much dislike the new domain manager.

Containerization may be ok for managing small portfolios, but when it comes to efficiently and effectively managing large portolios, it's a fail.

What wee you guys thinking?

 

[Alex Freeman]

@Dynadot - I very much dislike the new domain manager.

Containerization may be ok for managing small portfolios, but when it comes to efficiently and effectively managing large portolios, it's a fail.

What wee you guys thinking?

I apologize for the inconvenience caused by this change. We will continue to resolve the issues/feedback being provided by customers as soon as possible.

 

[Bearded Goat]

Am I the only one who has slow transfers out of dynadot? Yesterday It took 1 hour 15 minutes to finally see the domain in the transfers out tab. After I see it there, it takes 5 minutes for me to allow the transfer out. That is longer than the one hour time it has been taking.

Why does it take this long? I am able to transfer out of godaddy, namecheap, name.com, name silo etc and have it completed within 10 minutes.

Also, I cannot right click and open the cart in a new tab anymore.

@Dynadot

 

[BrandingGo]

Hello,

shejh.com auction lander not loading , buyer can not see the page

Dyna Chat support unavailable

impossible to change name servers without cancelling the auction

 

[Embrand]

The "For Sale" at Afternic and Sedo indicators/icons in the Manage Domain section are also not updating anymore.